Country Door

Tis company sent me defective merchandise and charged me twice for shipping. Once when purchased and then when returned. When I called customer service 3 different employees which included Supervisors provided terrible customer service, disconnected the call and transferred without any explanation never resolving my credits on my account. Therefore i will not pay this bill at all and it is their loss. Maybe when they employ competent employees to resolve billing issues I will consider paying.

I ordered a tool set for a bday gift & the order had an additional item added without my permission, this made my credit go over my limit. I asked to cancel the order because I refused to pay another down payment! Customer service advised me I have to wait 90 Days for the order to cancel wish does not make any since. I will cancel this acct ASAP! Upset customer!

Talk with lady in customer service and Credit Card they refund my money back to my account I do have to pay for shipping

Bought a child's rocking chair and paid the INSANE shipping costs (26.58!) and the rocker ($64,98) so here I am with a chair I wouldn't let a child sit in for $97.05. Embarrassed to give it so I will go out and buy another gift to make up for this mistake. Paint is thin and missing on some slats and they provide nothing to cover screw holes. Garbage.

I have been trying to find out why I have a delinquent account on my credit report. I have never ordered from this company, and never will. Nothing but a run around. $1,000 charge on an account with $750 limit! How does this happen? Live on disability... Can't afford this!

I purchased a carved floral chest and waited 6 weeks for it. It was very heavy. It took a lot to get it in my home and to unbox it and get wrapping off.
Unfortunately, the vendor Country Door partners with has no quality control. This chest has two doors that when closed have a half inch gap all the way the length of doors. The left door was stuck shut and took several attempts to get it open. Once it was open it would not shut again, it kept pooping open. Something was wrong with mechanism used to secure doors shut. The color was much darker than pictures and did not have the variation shown in picture. There were other minor flaws I could have lived with, but the major flaws made it impossible to keep. Then the fact that this was sent out in this defective condition, the repacking fell on me. Country Door does not. Work with a freight company to deliver furniture. A freight company will pick up and repackage for return. Country Door only uses Fed Ex and they will not repack furniture. The box had to be cut to get chest out due to heavy weight and size. The only other option was to donate it to charity and get a letter on letterhead that I donated it. Charities in my area only give a receipt for taxes. They do not write letters. So I am left to figure out how to get this in box. I am a 60 year old widow in the middle of moving my father who has dementia from another state. I do not have time for any of this and feel very frustrated I ordered from a company that allows vendors to send items out that are defective. I looked to see if there were reviews yet as there were none when I purchased. There is one review now, also one star for same reasons. Disgusted by the lack of help and acknowledgement that customers should not be inconvenienced, have to purchase materials to return a defective item. It should have never been sent out. Do not buy furniture from this company unless you have hours to waste.

Having been a customer of country door. I have been disappointed by their rudeness. They overcharged me for order and it was incomplete. Incapable of giving order status or eta.

I recently purchased a "Count Your Blessings" jar. Very cute item, but when I received it, the knob was not attached to the lid and the words on the front of the jar were crooked. It was very disappointing because I paid $22 for the item and then another $12 for the shipping. I'm assuming that it would also cost me to send it back, so why bother. Country Door has some nice products but they are way overpriced by the time that you pay the outrageous shipping charges. Too bad because you can get free shipping from almost anywhere now!

I was about to order 2 lamps that were "on sale" for a total of 130.00. They claimed it was a 35% off sale. When I was finalizing the sale they wanted 26.00 shipping & "processing" 10.00 additional "delivery" charge, 2.00 surcharge, and 4.00 "additional" charge. 42.00 ADDITIONAL charges! This sale suddenly became a 172.00 purchase all BEFORE taxes. 35% off sale? Big ripoff sale is more like it.

I opened an account to build credit. I was approved for $335.00 worth of merchandise. I make my 25.00 payments and then after a few months I check my credit report. They report that my credit line was only 100.00. So as you can imagine my credit score took a HUGE hit over 56 points to the BAD. Call before you place your order to see exactly you line of credit it. I was approved at the time of purchase and then they drop it. Unbelievable! Also all the things I ordered were extremely cheap and all 3 curtain rods I have to super glue back together to even use them. Thanks a lot Country Door. Reporting to BBB. Total scam!

I been trying to pay my bill for days I ordered something in oct so I knew I should have a bill coming up. The website says I owe nothing no bill due, I called customer service they say I owe $40. And I'm late on my payment. I explained to them what's going on tried to be transferred but customer service is just people working at home that know zero. I ordered 2 items 24 a piece and just payed $ 73 dollars to pay account off in full. Now the late payment will hit my credit while I'm trying to buy a house.

The company bribes you with their beautiful magazine filled with the most beautiful quilts & decorations but they do not pay for return items that are incomplete. I purchased a pricy quilt that didn't include the shams, so I decided to return it and they credit my card for the total of the quilt but I had to pay for the shipping price. I understand that we are in a recession but they already are making enough money with their high prices for all items sold (which are made in china) and they cannot guarantee a free return. Do not buy from them unless you don't care about spending a lot of money for items made in china!

I have been a long time customer, with plenty of credit available. Yet, they insist on getting pre-payment. Ridiculous

Country door is one of the most disrespectful companies that I've ever ordered from! They put out these beautiful displays in their catalog and they tell you you are approved for $400 worth of merchandise.
Then when you order something they tell you they require a downpayment, kind of sneaky! And extremely disrespectful and humiliating.
I'm a 67 year-old man and I hate being treated with disrespect, not only that I hate being lied to by a company whose sole purpose is to scam me.
You can do what you want, as for me and my family, we will never order a thing from country door again in life because of the way they treated me!

I ordered some seat cushions from county door. Not please for the amount I paid of $25 each. I got 4 for the cost of over $100 and tax. Had one day and the middle part that is only tacked with a tread came loose. Each day after what ever cushion u sit on each thread in middle came loose. Poor, poor quality. I'm paying off my account I owe and never buying anything again. Cheap company don't waste your hard earn money here.

I ordered an upholstered chair and ottoman. It shipped by FedEx. After getting notifications that it was on its way they changed the delivery date 4 times and finally delivered on a day that was not scheduled. About the chair…it arrived in a large box. Completely unassembled. The instructions were simple & my husband and I are DIYers so no problem. Except there was absolutely no way the parts fit. We had to get inventive to redo what was done in China to finally finish it. It turned out great but for what I paid in shipping & processing it was not cheap. We could've gone to a furniture store and found a better chair for what we paid for the chair & shipping. Although it's smaller than expected but I like it. I doubt I will ever order furniture from them again.

If I could have given a x-ray I would have! I ordered a fall tote bag MONTHS ago with monogram and I got a cheap McAfee bag that feels like sponge, sewn crooked at the seams and my monogram is off to the one side nor EVEN centered! NOT the color in the catalog or online! I paid over $25 on a $5 bag I WILL NOT dare take out into the public so beware and STAY AWAY