Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Couchsurfing.org

Couchsurfing.org

1.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Couchsurfing.org?
grey stargrey stargrey stargrey stargrey star

Couchsurfing.org Reviews Summary

Couchsurfing.org has a rating of 1.6 stars from 66 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Couchsurfing.org most frequently mention and credit card. Couchsurfing.org ranks 130th among Rental Homes sites.

service
21
value
18
shipping
13
returns
18
quality
17

We monitor reviews for authenticity

Canada
1 review
5 helpful votes
Follow Hailey B.
Unfollow Hailey B.
Share Review
Report Review

HORRIBLE
August 31, 2021

-5 stars

I am honestly SO MAD

They have been scamming people with the "lifetime verification" they did not say that I would be charged $87 CAD until after the fact.

Please, please, please use another platform.

If you have also been scammed out of money... you can file a report through your country's department of consumer protection or go through small claims.

Date of experience: August 31, 2021
MD
1 review
6 helpful votes
Follow Georgy P.
Unfollow Georgy P.
Share Review
Report Review

Scammers
June 29, 2021

Couchsurfing robbed me.

I was sure I was making a card verification transaction, but I didn't notice a price in LIGHT GREY COLOR on the last screen. These scammers took ridiculous amount of money for that stupid green check mark in my account.

When they refused to cancel my payment, I promised to write negative feedback wherever I can. Hell, with covid and stuff, these guys seem to have nothing to lose.

Date of experience: June 29, 2021
California
1 review
4 helpful votes
Follow Maggie Y.
Unfollow Maggie Y.
Share Review
Report Review

They steal your money
February 22, 2021

Couch surfing scammed me through verification. I thought they were just going to confirm my identity and I was not informed I was getting charged $60 until it was too late. Now they are refusing to refund me. They ruthlessly robbed me in the middle of a pandemic! They are criminals!

Date of experience: February 22, 2021
Turkiye
1 review
3 helpful votes
Follow Endre P.
Unfollow Endre P.
Share Review
Report Review

Fraud!
September 2, 2019

About 1 hour ago i created a new page at couchsurfing and verified my account with payment 325 Turkish lira. A few minutes ago my page got banned for no reason. This is fraud! I want them to either lift my ban or refund my payment for verifying my account.

Date of experience: September 1, 2019
Wisconsin
1 review
4 helpful votes
Follow Kasey B.
Unfollow Kasey B.
Share Review
Report Review

Terrible website
August 11, 2019

This website has taken money from me and refuses to provide me with a refund. This website is a total scam and would warn others to stay away!

Date of experience: August 11, 2019
Canada
1 review
5 helpful votes
Follow Eduardo R.
Unfollow Eduardo R.
Share Review
Report Review

I had a recent issue where i tried to help someone on couch surfing that was desesperately looking for a host, i tried to help her but her response wasnt nice and i replied, she bullied me posting a reference and in the public forum, and turned out its a FAKE profile. And yet despite 3 different stranger people messaged me to support, Couchsurfing dismissed my inquires, and ignored to really address the situation.

Date of experience: September 14, 2018
GB
1 review
1 helpful vote
Follow Erica A.
Unfollow Erica A.
Share Review
Report Review

I came to London
July 22, 2018

I stayed with Chiara, and Lorenzo. They were such great hosts from making me feel welcome, to great conversations; and great food! I had a great experience with couch surfing, and recommend it to anyone!

Date of experience: July 21, 2018
Canada
2 reviews
8 helpful votes
Follow Thad M.
Unfollow Thad M.
Share Review
Report Review

Thieves
July 9, 2018

They claim to be verifying your account and then you find out they stole $60. What a scam. I've reported them to Paypal.

Date of experience: July 9, 2018
Costa Rica
1 review
6 helpful votes
Follow Jodi T.
Unfollow Jodi T.
Share Review
Report Review

Hey charge me every year even though each year I cancel my membership and deactivate my account. I have to dispute the charge each year with my bank. They dont even have my current bank card on file but are still able to charge me. I now have to change my bank to get away from them. They make it impossible to contact them. I stopped using their services years ago. Dont sign up! You will be charged by then forever!

Date of experience: June 17, 2018
New York
9 reviews
2 helpful votes
Follow Jose W.
Unfollow Jose W.
Share Review
Report Review

I like it
March 6, 2018

I know Flickr has been the biggest photo sharing website popular to photographers. I'm a casual photographer and I had to sign up for this when I took a course in digital photography. First, I'm not too happy about having to sign up with Yahoo just have to a Flickr account. It's like what Google pulls people to do with having a Gmail and a Google Account.

Second, the navigation is complicated and confusing, in my personal experience. It's really hard to navigate and the batch organizer looks really outdated. It's like you could go to the same page in two different ways for no reason. Deleting photographs or editing data on it is hard to find and also could be done in multiple obscure ways.

I'm deleting my account right after my photography course is over.

Date of experience: March 6, 2018
California
2 reviews
11 helpful votes
Follow pat v.
Unfollow pat v.
Share Review
Report Review

During the registration, they stated that it would be faster if users provide a valid government ID, social media account, bank account, email address, phone number, home address etc. They charged $60 without my authorization so I am disputing with Paypal.

Date of experience: February 28, 2018
Australia
1 review
9 helpful votes
Follow Dear C.
Unfollow Dear C.
Share Review
Report Review

The app says click here to get verified. Then they secretly charge you $84. Total utter scam. X

Date of experience: February 1, 2018
Canada
1 review
6 helpful votes
Follow Jay P.
Unfollow Jay P.
Share Review
Report Review

It's a great idea, but in practice, especially when you're new (& male), it's difficult to find hosts. I'm a liberal / friendly guy but I've been declined again & again. I have 200 facebook friends, but hardly any who use CS, so I have no references... & apparently most men only host women, most women don't host anyone, and the few who do would never host anyone without a dozen references lol. You can get "verified" -- but it's $84 & i'm not sure how much it would help. I'll keep trying but so far, it's been disappointing :(

Date of experience: October 31, 2017
Turkiye
1 review
7 helpful votes
Follow Jane I.
Unfollow Jane I.
Share Review
Report Review

A site like Couchsurfing, which was once a good site to meet new cultures, couldn't get any worse than this. I highly recommend that you stay away for your security because of dozens of men who would send horny messages just because you are a girl.

The site itself also charges as much as 50$ without your permission. Couldn't get any worse than this indeed.

Date of experience: October 27, 2017
New York
1 review
7 helpful votes
Follow Will Z.
Unfollow Will Z.
Share Review
Report Review

I signed up for it, paid the $20 at the time verification fee. Years later I find out last month I got an unauthorized charge of $50 on my paypal, how are companies allowed to do this to customers? Now I am trying to fight these charges DONT GET SCAMMED BY THIS COMPANY

Date of experience: September 29, 2017
Latvia
1 review
11 helpful votes
Follow Andrew M.
Unfollow Andrew M.
Share Review
Report Review

Verifcation Scam
September 16, 2017

Signed up and was deceived into becoming verified, I assumed it was like airbnb where they wanted details for verification but was sneakily charged $84, will never use this site again

Date of experience: September 16, 2017
Poland
1 review
4 helpful votes
Follow Salvador C.
Unfollow Salvador C.
Share Review
Report Review

The worst
September 8, 2017

My account has been deactivated and my profile removed.
The point is sthat I never used the app or the website.
I was registered but i never got a couch, So they just removed my profile for ever without having used the place.
Really mad

Date of experience: September 8, 2017
California
4 reviews
34 helpful votes
Follow julie w.
Unfollow julie w.
Share Review
Report Review

50-50 Good/Bad
September 4, 2017

Half the time it has been fun and good to Host. The other half the time has been a pain with immature, dirty and dishonest moochers. I suggest that you NOT host unverified surfers. One had good reviews, but was unverified and it was a royal pain. Didn't want to explore outside the house. Up all night. All the lights on. Totally Messy. Ill-fit. Make sure the surfer is mature and has a clue how to be a decent guest would be my advice.

Date of experience: September 3, 2017
Ukraine
1 review
6 helpful votes
Follow Akram S.
Unfollow Akram S.
Share Review
Report Review

Scam!
August 12, 2017

I wanted to sign in to this website, they asked 50$ to activate my account, then I wanted to cancel my subscription and requested to give me back my 50$, they said they will send it in my credit card after 10 working days,... until now I dont have any answer... guess what we name this: SCAM!

Date of experience: August 12, 2017
Florida
1 review
4 helpful votes
Follow Tisha O.
Unfollow Tisha O.
Share Review
Report Review

Ripped me off
August 3, 2017

I ordered two months ago, they charged my credit card, never shipped items. Sent 7 emails and they never replied.

Date of experience: August 3, 2017