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I am satisfied with the shopping experience as I found something I was somewhat happy with. However, when delivered one of the pieces was broken and customer service advised to use superglue on it which is not very advisable. They then offered a refund of £17 which is not enough considering I had paid over £5 for insurance and damage cover.
ALISTAIR PORTER AND LI SHENG ARE THIEVES. Costway have **helped themselves to £179.95 from my bank account** and then acted like my order simply vanished into thin air. No order confirmation. No email. No reference number. No product. Just my money — **gone**. After **numerous phone calls**, Costway repeatedly claim they "can't find" my order. Funny, because my **bank has no trouble finding it**. They've confirmed: * The payment was **successfully taken** * The exact **time of purchase** * An **authorisation code** proving Costway received the money Yet Costway somehow have **no record of taking £179.95**. So which is it — a system so broken it loses paid orders, or a company happy to take money with zero accountability? Customer service is a masterclass in incompetence: endless calls, no answers, no ownership, and absolutely no urgency to return money they took without delivering anything. I've now had to escalate this with my bank because Costway are either **unable or unwilling** to resolve a problem they caused. Paying nearly **£180** to be gaslit and ignored is not shopping — it's a warning.
Brilliant service, this play kitchen is a must have to any little girl. It took me a while to assemble as it is a lot of little pieces but it is very easy and enjoyable. My daughter loves it. Thank you
I've bought quite a few things over the past year and I've been very happy with. Really good value for money
The staff did not believe me and would not credit me immediately
Easy to shop an happy with purchase
Table is beautiful and easy to assemble
Really good quality and ready assembled.
Item was delivered on time. Good Quality and well built. Assembly needs a bit of concentration. Very pleasing to the eye.
Ordering from website was easy and the item came on time. Great dispenser and works great
Thank you for your review, we are pleased you were happy with Costway products!
The web held all the info we were looking for which made choosing a product easier. Email info was as required and delivery exactly as promised. I do miss the human touch and it is only that contact that I think would improve the service.
Thank you for your review of Costway. We will do much better to bring you better services in the future.
Good experience easy to order and good delivery time.
Thank you for your review, we are pleased you were happy with our web and service.
Excellent service fast delivery no issues whatsoever
Thank you for your review of Costway. We will do much better in the future.
Arrived very quickly and great quality! Would definitely recommend
Thank you for your review, we are pleased you were happy with our services!
Very satisfactory from start to finish and an excellent service and product
Thank you for your support to Costway. With your encouragement, we will do much better to bring you better products and services.
My order arrived quickly and I put it to work the next day it works perfectly I am very impressed with it the choice of two Cube sizes is very useful.
Thank you for being so supportive of Costway. Hope that our ice machines will bring you more coolness on hot days.
Excellent, very quick and value for money. A five star service...
Thank you for your review, we are so pleased you were happy with our services and products.
Saw it on line ordered it and it arrived ok took a bit of getting up instructions leave a lot to be desired tell you half way through that it would be easier with three people but after a few arguments we got it up and we're really pleased with it thank you
Dear customer, we are pleased you were happy with our products and finish the assembly successfully. We will also strive to improve our instructions to make the process clear and fast.
Excellent service put the gazebo up good size nice quality, mine erected over a hot tub wit gazebo lights and ventilation is good too.
Dear customer, we are pleased you were happy with our products and services. Have a nice day!
I have only used it once since it arrived but I found it great at cooling even though a little noisier than I imagined
Thank you for your review, we will try to do much better in the future to bring you better products. Have a nice day!
Terrific service, fast, efficient and all for free! The stool arrived very quickly and is just what we were looking for, Many thanks
Dear customer, what a delightful time it is when reading your praise! Thank you for your trust and support.
Great price and delivery was within three days
Definitely worth it
Dear customer, we will do much better in the future to bring you better products and services! Thank you for your trust and support.
I am very happy with the two gazebos I received. Easy from start to finish.
Thank you for your support to Costway. With your encouragement, we will do much better to bring you better products and services!
Easy to order, arrived on time, very positive experience
Thank you for your review, we are pleased you were happy with our services and products. We will look forward to seeing you again in the future!
All good and quicker than expected, thank you very much
Thank you for your review, we are glad you had a good shopping experience at Costway!
Website easy, delivery was prompt and efficient, with notifications along the way to keep me updated.
Thank you for your review, we are glad you had a good shopping experience at Costway!
Very poor customer service didn't even call me by my correct name
We are very sorry that Costway didn't provide you with a perfect shopping experience. We will feedback your problem to our service team and do much better in the future.
Loved the product - had been looking for a footstool for my wife for years and stumbled across your products by chance. Delivery time was ahead of schedule and the price was reasonable.
Thank you for your review, we are pleased you were happy with our services and products. We will look forward to seeing you again in the future!
Thank you for your support to Costway. We will do much better to bring you better products and better assembly instructions!