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I am satisfied with the shopping experience as I found something I was somewhat happy with. However, when delivered one of the pieces was broken and customer service advised to use superglue on it which is not very advisable. They then offered a refund of £17 which is not enough considering I had paid over £5 for insurance and damage cover.
ALISTAIR PORTER AND LI SHENG ARE THIEVES. Costway have **helped themselves to £179.95 from my bank account** and then acted like my order simply vanished into thin air. No order confirmation. No email. No reference number. No product. Just my money — **gone**. After **numerous phone calls**, Costway repeatedly claim they "can't find" my order. Funny, because my **bank has no trouble finding it**. They've confirmed: * The payment was **successfully taken** * The exact **time of purchase** * An **authorisation code** proving Costway received the money Yet Costway somehow have **no record of taking £179.95**. So which is it — a system so broken it loses paid orders, or a company happy to take money with zero accountability? Customer service is a masterclass in incompetence: endless calls, no answers, no ownership, and absolutely no urgency to return money they took without delivering anything. I've now had to escalate this with my bank because Costway are either **unable or unwilling** to resolve a problem they caused. Paying nearly **£180** to be gaslit and ignored is not shopping — it's a warning.
Brilliant service, this play kitchen is a must have to any little girl. It took me a while to assemble as it is a lot of little pieces but it is very easy and enjoyable. My daughter loves it. Thank you
I've bought quite a few things over the past year and I've been very happy with. Really good value for money
The staff did not believe me and would not credit me immediately
Easy to shop an happy with purchase
Table is beautiful and easy to assemble
Really good quality and ready assembled.
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Great website.Easy to use. Arrived quickly and was great. Easy to build up too.
What a delightful and exciting time it is when reading your praise! Thank you for your trust and support.
I haven't opened package yet as it's a Xmas gift but it was delivered quickly and smooth process from start to finish
Thank you for your review. Hope our product is exactly what you are looking for. Have a nice day!
Easy to use and reasonably priced for new products. They have a lot of pieces to assembke, which, in my opinion, reflects good quality
Thank you for your strong support of Costway. With your encouragement, we will do much better in the future to bring you better products and services.
Good price, happy with product, very sturdy, fast delivery
So delighted to hear that you had a satisfying shopping experience and thank you for your trust. Have a nice day!
Straight forward with clear information and free delivery. Pleased with seat. Nice quality!
What a delightful and exciting time it is when reading your praise! Thank you for your trust and support.
Happy with service, will use again, they resolved my problem
Thank you for your review, we will try to do much better in the future to bring you better products. Have a nice day!
Good overall experience. Good value for money. Only down side is the visible screws on the unit are large and a bit unsightly but for the price I paid I really can't complain.
Thank you for your support and feedback. We will do much better in the future to bring you better products and services!
Love the item, really sturdy and works great. Delivery was unexpectedly fats too. Came withing 2-3days. Took a bit of time to put together, but found the instructions really useful and easy to follow. Really happy with the purchase.
So delighted to hear that you had a satisfying shopping experience and thank you for your trust. Have a nice day!
Lovely stools really pleased with them they are a classic and great for a small space.
I'm glad I had someone in to screw them together I wasn't anticipating that. Would have taken forever with the alun key supplied.
Delivery really quick.
Thank you for your review, we are pleased you were happy with our services and products.
Initially received the wrong item, which was a smaller version of what I had ordered so it took me a moment to notice. I had to send the details over via email and then they arranged collection with me and replaced the original item. The process meant my item arrived with me around 2 weeks after I initially should have received it and it meant waiting in for couriers multiple times.
Thank you for your review and sorry for the inconvenience. We will do much better in the future to bring you better products and services!
The item arrived on time and was as described. It was just what I needed. Great quality product at a value price.
Thank you for your approval, we will try to do much better in the future to bring you better products and service. Have a nice day!
The step ladder is nice and tall enough to reach high ceilings which is great but wish it already came with little holes where we are supposed to place the screws so we didn't have to measure to make sure things are aligned etc
Thank you for your approval and suggestion. We will feedback it to the factory and do much better in the future.
You were really easy to deal with, website was good and my order was as described.
Dear Ruth, we will do much better in the future to bring you better products and services! Thank you for your trust and support.
Driver was very professional but friendly and the package was delivered on time and in good condition
Thank you for your review, we are pleased you were happy with our services and products. Have a good day!
Great service,very impressed, was a really quick delivery from ordering.
Thank you for your review, we are pleased you were happy with our services and products.
Found my first buying experience a bit daunting especially when trying to apply supplied voucher which I was not able to use?time will tell if my rating improves over time.
Thank you for your feedback. We're sorry to hear that you had difficulty applying the voucher during your first purchase. Our customer support team is always available to assist with any issues you may encounter, so please don't hesitate to reach out if you need further assistance. We hope that your experience improves with us and we appreciate your business.
Would have been nice to know when to expect the delivery before a message on the morning of delivery and panicking there was noone home.
Thank you for your approval and sincere suggestions, which contribute to improving our services.
Easy to order. Good delivery experience. Fantastic product. Easy to erect. Was used at the market yesterday with great success.
What a delightful and exciting time it is when reading your praise! Thank you for your trust and support. Have a good day!
Looks great and my Maine Coon loves it! We removed the dividing wall and now she has so much space to move around in there! Would definitely recommend
Thank you for your approval. We're so happy to hear that your Maine Coon loves it! Have a good day!
Thank you for your trust and support. There will be better service and quality to walk with you in the future.