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I am satisfied with the shopping experience as I found something I was somewhat happy with. However, when delivered one of the pieces was broken and customer service advised to use superglue on it which is not very advisable. They then offered a refund of £17 which is not enough considering I had paid over £5 for insurance and damage cover.
ALISTAIR PORTER AND LI SHENG ARE THIEVES. Costway have **helped themselves to £179.95 from my bank account** and then acted like my order simply vanished into thin air. No order confirmation. No email. No reference number. No product. Just my money — **gone**. After **numerous phone calls**, Costway repeatedly claim they "can't find" my order. Funny, because my **bank has no trouble finding it**. They've confirmed: * The payment was **successfully taken** * The exact **time of purchase** * An **authorisation code** proving Costway received the money Yet Costway somehow have **no record of taking £179.95**. So which is it — a system so broken it loses paid orders, or a company happy to take money with zero accountability? Customer service is a masterclass in incompetence: endless calls, no answers, no ownership, and absolutely no urgency to return money they took without delivering anything. I've now had to escalate this with my bank because Costway are either **unable or unwilling** to resolve a problem they caused. Paying nearly **£180** to be gaslit and ignored is not shopping — it's a warning.
Brilliant service, this play kitchen is a must have to any little girl. It took me a while to assemble as it is a lot of little pieces but it is very easy and enjoyable. My daughter loves it. Thank you
I've bought quite a few things over the past year and I've been very happy with. Really good value for money
The staff did not believe me and would not credit me immediately
Easy to shop an happy with purchase
Table is beautiful and easy to assemble
Really good quality and ready assembled.
It arrived and is good, good, good, good and still good.
Very quick to browse site and place order. Item arrived quickly, in good condition and was exactly as described by the seller.
Thank you for your approval and sorry for the inconvenience, we will try to do much better in the future to bring you better service.
Fast delivery and well packaged. Very happy with my fibre optic Christmas tree and would use this company again.
What a delightful and exciting time it is when reading your praise! Thank you for your trust and support. Looking to more cooperation in the future!
Quick delivery, easy ordering. No hassle and good priced product.
Thank you for your review, we are pleased you were happy with our services and products. Have a good day!
Everything went smoothly and item was as described
Thank you for your continuous trust and support. There will be better service and quality to walk with you in the future!
Nice bedside table that fits my needs with an electric bed. Sturdy and well made this does the job perfectly.
Thanks for your review and glad to hear that the end table does the job perfectly. We will try to do much better in the future to bring you better products.
Fab price, easy to navigate website, delighted with price
What a delightful and exciting time it is when reading your praise! Thank you for your trust and support.
What can I say.I ordered it it got delivered.thank you.
Thank you for your strong support of Costway. There will be better service and quality to bring with you in the future.
Quick delivery very well boxed fast delivery to the house and the box was not damaged
Thank you for your approval, we are pleased you were happy with our services and products. Have a good day!
Quick delivery, the playpen as described as on line.
Thank you for your review, hope that Costway will bring you more pleasure and comfort.
Quick easy delivery, easy to find what you wanted on the website. I couldn't get the exact item I wanted it was out of stock but got a similar one. Very complicated flat pack - took two people 90 mins to assemble so be prepared for that!
Thank you for your trust and support. There will be better service and quality to walk with you in the future.
My item arrived on time,is light weight and robust as described. My grandma finds it so handy and easy to adjust.
Thank you for your approval, we will try to do much better in the future to bring you better products. Have a nice day!
I bought a life size skeleton from the website. The delivery was fast and on time and the item was delivered perfectly. We've really enjoyed the skeleton
Thank you for your review, we are pleased you were happy with our services and products.
Very prompt delivery and great product at a bargain price
Thank you for your review. Hope our product is exactly what you are looking for. Have a nice day!
Best buy ever so pleased I purchased this product well worth buying
What a delightful and exciting time it is when reading your praise! Thank you for your trust and support. Have a nice day!
Good quality trike.
Lovely bright red colour.
Lightweight.
Easy to order on the site.
What a delightful and exciting time it is when reading your praise! Thank you for your trust and support.
Goods arrived on time and well packed. Still have not assembled the shelving but looks good
Dear customer, we will do much better in the future to bring you better products and services! Thank you for your trust and support.
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Dear, we will do much better in the future to bring you better products and services! Thank you for your trust and support.
Spot on delivery and excellent sturdy desk. Would highly recommend the desk for comy gamin or even general office work
Thank you for your trust and support. We're so happy to hear that the computer desk satisfies you! Have a good day!
Very quick delivery. Im looking forward to using my ice maker as they are great machines but at the moment my house is under renovation but i will need it shortly for the G&T!
Thank you for your approval, we will try to do much better in the future to bring you better products. Have a nice day!
Thank you for your approval, we will try to do much better in the future to bring you better products. Have a nice day!