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I am satisfied with the shopping experience as I found something I was somewhat happy with. However, when delivered one of the pieces was broken and customer service advised to use superglue on it which is not very advisable. They then offered a refund of £17 which is not enough considering I had paid over £5 for insurance and damage cover.
ALISTAIR PORTER AND LI SHENG ARE THIEVES. Costway have **helped themselves to £179.95 from my bank account** and then acted like my order simply vanished into thin air. No order confirmation. No email. No reference number. No product. Just my money — **gone**. After **numerous phone calls**, Costway repeatedly claim they "can't find" my order. Funny, because my **bank has no trouble finding it**. They've confirmed: * The payment was **successfully taken** * The exact **time of purchase** * An **authorisation code** proving Costway received the money Yet Costway somehow have **no record of taking £179.95**. So which is it — a system so broken it loses paid orders, or a company happy to take money with zero accountability? Customer service is a masterclass in incompetence: endless calls, no answers, no ownership, and absolutely no urgency to return money they took without delivering anything. I've now had to escalate this with my bank because Costway are either **unable or unwilling** to resolve a problem they caused. Paying nearly **£180** to be gaslit and ignored is not shopping — it's a warning.
Brilliant service, this play kitchen is a must have to any little girl. It took me a while to assemble as it is a lot of little pieces but it is very easy and enjoyable. My daughter loves it. Thank you
I've bought quite a few things over the past year and I've been very happy with. Really good value for money
The staff did not believe me and would not credit me immediately
Easy to shop an happy with purchase
Table is beautiful and easy to assemble
Really good quality and ready assembled.
Great first time shopping here, will be back, globe bar is fantastic xx
Easy to navigate, select and order. Fast delivery of a nice quality product that was accurately described. What online shopping should be..
What a delightful and exciting time it is when reading your praise! Thank you for your trust and support.
Brilliant as well as here for christmas,great service
Thank you for your strong support of Costway. With your encouragement, we will do much better in the future to bring you better products and services.
The desk arrived within two days of ordering and is of fantastic quality and looks really stylish. I'm delighted.
So delighted to hear that you are satisfied with the product and delivery. Thank you for your trust. Have a nice day!
Good, easy to navigate website. Good delivery and kept informed.
Dear customer, we will do much better in the future to bring you better products and services! Thank you for your trust and support.
Very easy, no problems encountered.Item delivered on time
Thank you for your strong support of Costway. With your encouragement, we will do much better in the future to bring you better products and services.
Very fast delivery.Great mirror.Looks good and great for storing my jewellery.
Thank you for your review, hope that Costway will bring you more pleasure and comfort.
Happy with the product which met all our needs. The build guide was well prepared and set out. Speedy delivery without any shortages or damage.
What a delightful and exciting time it is when reading your praise! Thank you for your trust and support.
I have not opened yet as they are christmas presents but ordering and delivery was spot on, no hassle and quick delivery. Thank you
So delighted to hear that you are satisfied with the order and delivery. Thank you for your trust. Have a nice day!
I'm always nervous about flat-packs but I followed the instructions to the letter and the result is spectacular. The only downside is that it didn't come with a bin.
What a delightful and exciting time it is when reading your praise! Thank you for your trust and support.
Bit tricky to put together. But very closely followed instructions. Quite heavy. So ensure your wall is strong enough
Thank you for your trust and support. We will do much better in the future to bring you better products and services!
Very easy to use and the free shipping is always good.
Thank you for your strong support of Costway. With your encouragement, we will do much better in the future to bring you better products and services.
Ordered and received within 3 days and hopefully my daughter will love her Xmas present
Thank you for choosing Costway and hope we will bring you and your daughter more pleasure and comfort. Have a good day!
Fast delivery, no problems whatsoever thank you :)
So delighted to hear that you are satisfied with the product and delivery. Thank you for your trust. Have a nice day!
Great from start to finish. Easy ordering and quick delivery. Great company
What a delightful and exciting time it is when reading your praise! Thank you for your trust and support.
No Promised Discount never appeared - no discount unhappy promises not delivered, Alas discount did not appear as a new customer When is that due to be paid?
Although the website can be little tricky to navigate to find items you are looking for, that's not to say the customer service or delivery is same too. I thought the company provided exceptional customer service and even answered some of my silly concerns too with utmost professionalism and always provided contact to come back to should i experience any difficulties. The delivery of the goods was exceptionally swift too. Only thing is I haven't opened the box yet as it's for our new house and everything has been boxed and sent there but m sure all the items inside would be neatly packaged too
What a delightful and exciting time it is when reading your praise! Thank you for your trust and support.
Beautiful table easy too assemble love it thank you delivery fast thank you
So delighted to hear that you are satisfied with the product and delivery. Thank you for your trust. Have a nice day!
Very prompt service and delivery, very happy with the product
Thank you for your review. Hope our product is exactly what you are looking for. Have a nice day!
Easy to use website, delivery was quick and when it said it would be delivered! Thank you
What a delightful and exciting time it is when reading your praise! Thank you for your trust and support.
Thank you for your review, hope that Costway will bring you more pleasure and comfort.