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I am satisfied with the shopping experience as I found something I was somewhat happy with. However, when delivered one of the pieces was broken and customer service advised to use superglue on it which is not very advisable. They then offered a refund of £17 which is not enough considering I had paid over £5 for insurance and damage cover.
ALISTAIR PORTER AND LI SHENG ARE THIEVES. Costway have **helped themselves to £179.95 from my bank account** and then acted like my order simply vanished into thin air. No order confirmation. No email. No reference number. No product. Just my money — **gone**. After **numerous phone calls**, Costway repeatedly claim they "can't find" my order. Funny, because my **bank has no trouble finding it**. They've confirmed: * The payment was **successfully taken** * The exact **time of purchase** * An **authorisation code** proving Costway received the money Yet Costway somehow have **no record of taking £179.95**. So which is it — a system so broken it loses paid orders, or a company happy to take money with zero accountability? Customer service is a masterclass in incompetence: endless calls, no answers, no ownership, and absolutely no urgency to return money they took without delivering anything. I've now had to escalate this with my bank because Costway are either **unable or unwilling** to resolve a problem they caused. Paying nearly **£180** to be gaslit and ignored is not shopping — it's a warning.
Brilliant service, this play kitchen is a must have to any little girl. It took me a while to assemble as it is a lot of little pieces but it is very easy and enjoyable. My daughter loves it. Thank you
I've bought quite a few things over the past year and I've been very happy with. Really good value for money
The staff did not believe me and would not credit me immediately
Easy to shop an happy with purchase
Table is beautiful and easy to assemble
Really good quality and ready assembled.
Arranged for a Saturday delivery as work all week. Would have expected a call or text message to say a time slot of delivery. The 2 guys who delivered, said this was the 2nd time they had been, the first time was approx 7.30am.
The both brought the cooker in with no trolley or wheels and managed to drop on the door step.
Would of thought that the correct tools would be given to each crew to keep them safe as well as the appliance.
Easy to order, great discount and codes for money off
Not a great hand at home assembly but got there in the end
Dear customer, we will do much better in the future to bring you better products and services! Thank you for your trust and support.
Very nice and easy to order. Not sure of quality yet as it is bought as a Christmas gift, but fom online reviews should be great.
Thank you for your review. Hope our product is exactly what you are looking for. Have a nice day!
Great product and a super speedy service - very impressed
Thank you for your strong support of Costway. With your encouragement, we will do much better in the future to bring you better products and services.
I was looking for a suitable electric bike for my son and Costway had the perfect one. I ordered it and was kept up to date via email. The courier followed instructions and left it in my safe place. Very happy I bought from here.
Thank you for choosing Costway and hope we will bring you and your son more pleasure and comfort. Have a good day!
Never used them before but very happy with their service. Easy to use website, easy payment system and delivery was quick too
What a delightful and exciting time it is when reading your praise! Thank you for your trust and support.
Really quick delivery and the product ( very tall shoerack) was well made and easy to put together.
So delighted to hear that you are satisfied with the product and delivery. Thank you for your trust. Have a nice day!
Item was delivered in good time, there was some damage to the box, looked like the delivery men had tried to create handles as it was a very heavy box. The furniture inside was fine and not damaged.
Went together ok with good instructions and all parts included. Draws/cupboard doors feel a little flimsy but for the price it's good!
Thank you for your review. Hope our product is exactly what you are looking for. Have a nice day!
Quick delivery. Decent table for the price. Would use again.
Thank you for your strong support of Costway. With your encouragement, we will do much better in the future to bring you better products and services.
Delivered… as scheduled. What more can I say that is 50 characters!
Thank you for your review, hope that Costway will bring you more pleasure and comfort.
Received item in good time, due to been a Xmas present can't review quality yet.
Thank you for your review. Hope our product is exactly what you are looking for. Have a nice day!
Fast delivery, desk came well packaged, perfect fitting & stylish! Thanks
What a delightful and exciting time it is when reading your praise! Thank you for your trust and support.
Good finish of the product. Quality match description, fast delivery, recommend
Thanks
So delighted to hear that you are satisfied with the product and delivery. Thank you for your trust. Have a nice day!
Tried paying by card but couldn't get my name into the designated box.
So resorted to PayPal…for convenience
Thank you for your review, we will try to do much better in the future to bring you better products. Have a nice day!
Ordered and delivered as expected. Have not yet assembled the item however.
Thank you for choosing Costway and hope we will bring you and your kids more pleasure and comfort. Have a good day!
Delighted with product and fast delivery. The price was the best I could get as well so I would definitely use again
What a delightful and exciting time it is when reading your praise! Thank you for your trust and support.
Ordered and delivered before expected. Ni problems.
So delighted to hear that you are satisfied with our service. Thank you for your trust. Have a nice day!
The treadmill I bought is a decent treadmill for its price great to walk on no incline or super fast speeds so don't expect much but great for a stroll inside!
However, I am terribly disappointed in Costways customer service. When I unpacked the treadmill and plugged it in it wouldn't work. I contacted Costway and they replied, telling me the customer, to open it up and check the wires are all connected!
I thought this was totally unacceptable seeing as I am the customer not the technician! They can't seriously expect customers to fix and fault find their products!
I managed to open up the treadmill with some help and found the issue, however, this should never be the customers job!
All in all a great treadmill with horrifying customer service. Expect if you purchase any of their products and they're found not to be working that you'll be the one fixing it!
Thank you for sharing your experience with the treadmill you purchased from Costway. We're sorry to hear about the issue you had with the product and the customer service you received. It's unacceptable for a customer to be asked to fix a faulty product themselves, and we apologize for any inconvenience this caused. We'll be sure to share your feedback with our team to improve our processes and better serve our customers in the future.
The delivery was super quick and the item seems good quality so far. The instructions could have been a bit better but I figured out the assembly fairly easily.
Thank you for your trust and support. There will be better service and quality to walk with you in the future.
Good value for money & pretty table!
Sturdy and comfortable (might need a couple of pillows)
So delighted to hear that you are satisfied with the table. Thank you for your trust. Have a nice day!
We're sorry to hear that the delivery experience did not meet your expectations. We appreciate your feedback and will use it to improve our services in the future. We hope you are enjoying your new appliance and please don't hesitate to contact us if you have any further concerns.