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I am satisfied with the shopping experience as I found something I was somewhat happy with. However, when delivered one of the pieces was broken and customer service advised to use superglue on it which is not very advisable. They then offered a refund of £17 which is not enough considering I had paid over £5 for insurance and damage cover.
ALISTAIR PORTER AND LI SHENG ARE THIEVES. Costway have **helped themselves to £179.95 from my bank account** and then acted like my order simply vanished into thin air. No order confirmation. No email. No reference number. No product. Just my money — **gone**. After **numerous phone calls**, Costway repeatedly claim they "can't find" my order. Funny, because my **bank has no trouble finding it**. They've confirmed: * The payment was **successfully taken** * The exact **time of purchase** * An **authorisation code** proving Costway received the money Yet Costway somehow have **no record of taking £179.95**. So which is it — a system so broken it loses paid orders, or a company happy to take money with zero accountability? Customer service is a masterclass in incompetence: endless calls, no answers, no ownership, and absolutely no urgency to return money they took without delivering anything. I've now had to escalate this with my bank because Costway are either **unable or unwilling** to resolve a problem they caused. Paying nearly **£180** to be gaslit and ignored is not shopping — it's a warning.
Brilliant service, this play kitchen is a must have to any little girl. It took me a while to assemble as it is a lot of little pieces but it is very easy and enjoyable. My daughter loves it. Thank you
I've bought quite a few things over the past year and I've been very happy with. Really good value for money
The staff did not believe me and would not credit me immediately
Easy to shop an happy with purchase
Table is beautiful and easy to assemble
Really good quality and ready assembled.
Very good and quick product was as described.
Website was easy to use
A very good chair. Took some putting together, but everything was there.
No complaints. We will buy more of these chairs.
Thank you for your positive feedback! We're excited to hear that you found the chair good quality and plan to buy more. Please let us know if you have any further feedback or suggestions for how we can improve our products or services. We appreciate your business and hope to serve you again soon.
Very good service, quick delivery, very good quality product
Thank you for your feedback! We're glad to hear that you received very good service, and that your order was delivered quickly. It's great to know that you found the product to be of excellent quality. We appreciate your business and hope to serve you again in the future.
You were great ti get back to me via email and helped me to get what I needed. And delivered very quick
Thank you for your strong support of Costway. With your encouragement, we will do much better in the future to bring you better products and services.
Very happy with my order which was delivered ahead of scheduled delivery date. The order was very well wrapped. The quality is excellent and product as described on the website. It was very easy to follow the instructions to build the piece of furniture. Looks great!
Thank you for your positive feedback! We're glad you're happy with your order and that it arrived ahead of schedule, was well-packaged, and easy to assemble. We appreciate your business and hope to serve you again in the future.
All good, prompt delivery, good product so far. Happy enough
I'm glad to hear that everything was fine. If you have any further feedback or questions, feel free to let me know!
Love the bathroom unit & delivery was on time.Unit was easily put together.
That's great to hear! I'm glad you love your bathroom unit and that it was delivered on time. It's also great to know that assembly was easy for you. Enjoy your new bathroom unit!
I'm pretty good at DIY and flat packs but the instructions could have been clearer as I managed to put things the wrong way up at first and then had to re-do it. I also hadn't realised that a socket had been enclosed to tighten the bolts until right at the end.
Perfect for what I need - albeit slightly wobbly.
Thank your for you review and sorry for the inconvenience. We will do much better in the future to bring you better products and services!
Plenty of photos and a good description
However 5% offer was not deducted
Overall a good bit of kit which suits me down to the ground.
Delivery's arrive in great time had to send some stuff back due to my mistake but the help I had from Grace was great and got everything sorted out very efficient thank you
It's great to hear that your delivery arrived quickly and that you had a positive experience with Grace when you needed to send items back. Thank you for sharing your feedback with us, and we hope to continue providing you with excellent service in the future.
Ordering was simple. Unfortunately the data for the rollator does not include the seat height. Found it on another website. If that's wrong it will be unsuitable!
Update - the seat height is fine. At the moment the rollator has just gone into the back of the car for future use when we are out. It fits OK.
Thank you for your feedback. We apologize for any inconvenience caused by the lack of information regarding the seat height of the rollator. We will take this into consideration and make sure to update our product descriptions to include this detail in the future. Please feel free to reach out to our customer service team if you have any further questions or concerns. Thank you for choosing our website for your purchase.
Can't defer delivery, they can't give me a complete description unless I email their head office, and though I registered for a discount it seems to have disappeared! I wanted to defer delivery until the carpet had been laid but told this wasn't possible
Very quick and easy to order came within 48 hours easy to put together.
Thank you for your feedback! We're glad to hear that you found our ordering process to be quick and easy. If you have any further feedback or suggestions on how we can improve, please let us know!
Ordering and delivery very smooth. Fast delivery, notifications brilliant.
Will purchase other items.
Yes 5 from me
Thank you for your positive feedback! We're thrilled to hear that your experience with our ordering and delivery process was smooth and that you found our notifications helpful. We hope you enjoy your purchase and we look forward to serving you again in the future!
Exactly what I was looking for. Great sturdy comfortable chair
Thank you for your feedback! We're thrilled to hear that you found exactly what you were looking for and that the chair is sturdy and comfortable. We appreciate your business and hope to serve you again in the future!
Lovely cat tree for a reasonable price. Delivered quickly and easy to assemble.
Thank you for taking the time to share your positive experience with us! We're glad to hear that you're happy with your cat tree and that the delivery was quick and easy, and we hope you continue to enjoy your purchase.
Quick delivery, great product everything was alright
Great to hear that you had a positive experience with our quick delivery and were satisfied with your product! Thank you for your feedback.
Always great products,never a problem,hope to deal with this company again soon.
Thank you for your positive feedback! We are thrilled to hear that you had a great experience with our products and our company. We look forward to the opportunity to serve you again soon. Thank you again for choosing Costway!
Could be a bit better
Arrived when said, Good Quality item, well worth what i paid.
Ordered and received 3 days later. Pleased with product. Shame DHL left it on the doorstep despite being told to put in garage, lucky it wasn't stolen but would be unfair to mark down Costway as not their fault.
Thank you for sharing your experience with us. We're glad to hear that you were pleased with our service and product. However, we apologize for the inconvenience caused by the delivery company's mistake. We appreciate your understanding and hope that you will shop with us again in the future.
Great experience quick delivery and I love my new lamp just what I wanted
Thanks for the feedback on your recent purchase. Glad to hear that you're enjoying your new lamp!
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.