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I am satisfied with the shopping experience as I found something I was somewhat happy with. However, when delivered one of the pieces was broken and customer service advised to use superglue on it which is not very advisable. They then offered a refund of £17 which is not enough considering I had paid over £5 for insurance and damage cover.
ALISTAIR PORTER AND LI SHENG ARE THIEVES. Costway have **helped themselves to £179.95 from my bank account** and then acted like my order simply vanished into thin air. No order confirmation. No email. No reference number. No product. Just my money — **gone**. After **numerous phone calls**, Costway repeatedly claim they "can't find" my order. Funny, because my **bank has no trouble finding it**. They've confirmed: * The payment was **successfully taken** * The exact **time of purchase** * An **authorisation code** proving Costway received the money Yet Costway somehow have **no record of taking £179.95**. So which is it — a system so broken it loses paid orders, or a company happy to take money with zero accountability? Customer service is a masterclass in incompetence: endless calls, no answers, no ownership, and absolutely no urgency to return money they took without delivering anything. I've now had to escalate this with my bank because Costway are either **unable or unwilling** to resolve a problem they caused. Paying nearly **£180** to be gaslit and ignored is not shopping — it's a warning.
Brilliant service, this play kitchen is a must have to any little girl. It took me a while to assemble as it is a lot of little pieces but it is very easy and enjoyable. My daughter loves it. Thank you
I've bought quite a few things over the past year and I've been very happy with. Really good value for money
The staff did not believe me and would not credit me immediately
Easy to shop an happy with purchase
Table is beautiful and easy to assemble
Really good quality and ready assembled.
Delivery was good and on time however I didn't realise that this mirror containing space for jewellery would be in so many bits. I haven't had time to put it together yet and even though it states there are instructions inside the box I haven't found any.
All received quickly and quality, good value product
Thank you for your recent purchase of our home office desk. We are delighted to hear that you received your order quickly and that you are happy with the quality and value of the product. If you need anything else in the future, please don't hesitate to get in touch. Thank you again for choosing Costway!
A bit fiddly to put together but super sturdy now it's assembled. Happy for the price!
Thank you for your feedback. We are glad to hear that you are happy with the product and found it sturdy. We apologize for any inconvenience you may have experienced during assembly. Your feedback is valuable to us and we will take it into consideration for future improvements.
Easy to.order the printer table, turned up within the week.
Easy to follow assembly instruction, and table so far seems sturdy, and looks good. No issue with the castors or moving it.
Great to hear that you found ordering and assembly of the printer table easy and that it arrived promptly. We always strive to provide our customers with the best possible experience, from the ordering process to the quality of the products. Thank you for your positive feedback and we hope you enjoy using your new printer table!
Good quality good price speedy delivery
Will use the site again
Thank you for your positive review! We are thrilled to hear that you are satisfied with the products' quality, price and delivery speed. We look forward to serving you again in the future.
Delivery was quick and painless, the way it should be.
Thanks for the positive feedback about the delivery process. We strive to make it as quick and hassle-free as possible for our customers. We hope you enjoy your purchase and look forward to serving you again in the future.
No issues from beginning to end, it arrived within 3 days, very pleased with my purchase.
Thank you for your positive feedback! We're glad to hear that you had a great experience with our fast delivery. We appreciate your business and hope to serve you again in the future.
Was really easy putting together with two of us, could have done it myself. Material looks more expensive than it is, looks very nice in my room.
Although it doesn't feel very sturdy- I have it on carpet and wood is thinner than other desks might have.
Thank you for sharing your experience with our desk. We're glad to hear that you found it easy to assemble and that it looks great in your room. Thank you for choosing our product, and we hope to serve you again in the future.
Quick service, good delivery, slightly unclear drawing in instructions. Stated needs two people to build but managed it alone.
Dear customer, we will do much better in the future to bring you better products and services! Thank you for your trust and support.
It was a lovely experience, very smooth and fast; they used a great courier company who made every effort to deliver the item directly to my door, which I appreciated very much!
Spoke to the customer team who were helpful and attentive to my needs. 100% recommend this company!
So delighted to hear that you had a satisfying shopping experience and thank you for your trust and support. Have a nice day!
Due to m e living in the Isle of Man. My order has not arrived to me as yet. It was delivered to a shipping hub who currently have it and I should receive it in a day or two. Hopefully undamaged.
It's a pity in this day and age you are unable to ship to the British Isles like a lot of companies do these days. Most people would be willing to pay the extra shipping costs.
Thank you for your strong support of Costway. With your encouragement, we will do much better in the future to bring you better products and services.
As described, sturdy and good product Arrived very fast
So delighted to hear that you are satisfied with the product and delivery. Thank you for your trust. Have a nice day!
Items i have purchased have always been dealt with promptly and I have been kept notified constantly
Thank you for your trust and support. There will be better service and quality to walk with you in the future.
Easy to order, very good price, lightning fast delivery!
What a delightful and exciting time it is when reading your praise! Thank you for your trust and support.
I use the stools for the kitchen table to have my meals
Thank you for your trust and support. We will do much better in the future to bring you better products and services!
Wonderful product at a very reasonable price Very fast delivery by a very good company all in all brilliant experience from start to finish would definitely recommend to all
Thank you for your trust and support. We will do much better in the future to bring you better products and services!
Perfect little dressing table for my 10 years old lovely cute draws easy to assemble and sturdy
Thank you for your great feedback and it is so glad to learn that you like the dressing table. We'll keep it up and offer you better service and high-quality products.
Easy to use and want small ice pieces regularly for cold compression
Thank you for your strong support of Costway. With your encouragement, we will do much better in the future to bring you better products and services.
I am very pleased with my purchase,its very light to carry,it looks good,and the price is good,thank you Costway,regards Tony.
Thank you for your trust and support. We will do much better in the future to bring you better products and services!
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Thank you for your review, hope that Costway will bring you more pleasure and comfort.
Thank you for bringing this to our attention. We apologize for any inconvenience caused by the possible missing instructions. We have emailed you an electronic version of the manual and hope it will help assemble your mirror. Please do not hesitate to contact us with any further questions or concerns. Thank you for choosing Costway.