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I am satisfied with the shopping experience as I found something I was somewhat happy with. However, when delivered one of the pieces was broken and customer service advised to use superglue on it which is not very advisable. They then offered a refund of £17 which is not enough considering I had paid over £5 for insurance and damage cover.
ALISTAIR PORTER AND LI SHENG ARE THIEVES. Costway have **helped themselves to £179.95 from my bank account** and then acted like my order simply vanished into thin air. No order confirmation. No email. No reference number. No product. Just my money — **gone**. After **numerous phone calls**, Costway repeatedly claim they "can't find" my order. Funny, because my **bank has no trouble finding it**. They've confirmed: * The payment was **successfully taken** * The exact **time of purchase** * An **authorisation code** proving Costway received the money Yet Costway somehow have **no record of taking £179.95**. So which is it — a system so broken it loses paid orders, or a company happy to take money with zero accountability? Customer service is a masterclass in incompetence: endless calls, no answers, no ownership, and absolutely no urgency to return money they took without delivering anything. I've now had to escalate this with my bank because Costway are either **unable or unwilling** to resolve a problem they caused. Paying nearly **£180** to be gaslit and ignored is not shopping — it's a warning.
Brilliant service, this play kitchen is a must have to any little girl. It took me a while to assemble as it is a lot of little pieces but it is very easy and enjoyable. My daughter loves it. Thank you
I've bought quite a few things over the past year and I've been very happy with. Really good value for money
The staff did not believe me and would not credit me immediately
Easy to shop an happy with purchase
Table is beautiful and easy to assemble
Really good quality and ready assembled.
Good delivery and good quality basketball hoop but instructions in minute writing so difficult to read
The shopping process was straightforward and my preferred payment option was available too.the delivery was very fast only a few days. They were packed very well,stools were better than expected,the covering has a faux swede feel,and the bases go with my kitchen floor tile i love them
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Costway inc.
Very efficient and the bench is beautiful it looks great in my garden. It is exactly like the picture on line.
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We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
We ordered additional garden furniture. The price was very competitive and the quality very good.
From ordering to delivery excellent communication from company and delivered on the agreed date
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We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
Great product, easy to order and delivery quicker than expected
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We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
Hard to give a review on the product as it's still in the box after being delivered
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We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
Fast delivery and lovely product. Looks elegant and is very functional...thank you for a good service
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We are dedicated to providing better products and services to our users. Welcome back to our website again.
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Costway inc.
Reliable speedy service satisfied customer thanks!
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We are dedicated to providing better products and services to our users. Welcome back to our website again.
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Costway inc.
Item could not be delivered to IOM so customer services spoke with DHL for me to see if they could collect the parcel and keep it at a depot near to Liverpool so I could pick it up. I was in Liverpool on 28th April at the hospital with my son so was able to go and pick it up in person.
All sorted out very smoothly and efficiently
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Costway inc.
Good quality and reasonable price. New design. Quick delivery
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We are dedicated to providing better products and services to our users.
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Costway inc.
The order arrived very quickly easy to put together looks wonderful.
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Costway inc.
Very happy with product. Haven't opened the blind as yet but built the seat
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We are dedicated to providing better products and services to our users.
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Costway inc.
Great product rapid service, very happy with every aspect of the purchase
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We are dedicated to providing better products and services to our users.
Welcome back to our website again.
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Costway inc.
Perfect table and chairs for my nearly 4yr old! Will be great for garden too
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Costway inc.
It was great to buy this items from costway, delivering was faster than I was expecting.
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Costway inc.
The item was well packaged and easy to assemble. The delivery was smooth despite it being a difficult address to find.
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Costway inc.
Enough information to make the choice! I hope to be thrilled and give a review when it comes!
Lovely solid wood frame & fast delivery! Sadly the unassembled chair was too heavy for me to lift from the box & cope with - I am disabled & elderly. So must find a way now to send it back - there was no delivery note or information with it….
Sorry for the inconvenience.
We will contact the customer service to solve the problem for you as soon as possible.
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Costway inc.
Enough information to make the choice! I hope to be thrilled and give a review when it comes!
Orders and delivered on time and help with putting together
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Costway inc.
Ordered a garden bench and arch, came on time and was easy to assemble. Excellent service!
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Costway inc.
Easy to put together. Very comfortable. Great posture.
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We are dedicated to providing better products and services to our users.
Welcome back to our website again.
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Costway inc.
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.