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I am satisfied with the shopping experience as I found something I was somewhat happy with. However, when delivered one of the pieces was broken and customer service advised to use superglue on it which is not very advisable. They then offered a refund of £17 which is not enough considering I had paid over £5 for insurance and damage cover.
ALISTAIR PORTER AND LI SHENG ARE THIEVES. Costway have **helped themselves to £179.95 from my bank account** and then acted like my order simply vanished into thin air. No order confirmation. No email. No reference number. No product. Just my money — **gone**. After **numerous phone calls**, Costway repeatedly claim they "can't find" my order. Funny, because my **bank has no trouble finding it**. They've confirmed: * The payment was **successfully taken** * The exact **time of purchase** * An **authorisation code** proving Costway received the money Yet Costway somehow have **no record of taking £179.95**. So which is it — a system so broken it loses paid orders, or a company happy to take money with zero accountability? Customer service is a masterclass in incompetence: endless calls, no answers, no ownership, and absolutely no urgency to return money they took without delivering anything. I've now had to escalate this with my bank because Costway are either **unable or unwilling** to resolve a problem they caused. Paying nearly **£180** to be gaslit and ignored is not shopping — it's a warning.
Brilliant service, this play kitchen is a must have to any little girl. It took me a while to assemble as it is a lot of little pieces but it is very easy and enjoyable. My daughter loves it. Thank you
I've bought quite a few things over the past year and I've been very happy with. Really good value for money
The staff did not believe me and would not credit me immediately
Easy to shop an happy with purchase
Table is beautiful and easy to assemble
Really good quality and ready assembled.
Great service received items quickly. I have not yet managed to put it up so can't comment on quality but I will once it's done
Garden bar chairs were exactly as described and great quality and delivered quickly
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We are dedicated to providing better products and services to our users.
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Costway inc.
The wooden arch and slide came very quickly and were expremely well packaged. The quality of the equipment is of a very high standard. Everything as it should be. Thank you
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Costway inc.
Good website, fast service,easy to understand, product easy to put together,
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We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
Item as described! Easy to put up and good quality!
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Kind regards.
Costway inc.
Very easy to order, very quick delivery and Arbour was much better than I expected - great value.
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We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
Useful products that's well made and fairly easy to put together
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We are dedicated to providing better products and services to our users. Welcome back to our website again.
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Costway inc.
Affordable, comfy chair, good shopping experience.
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We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
Quick service, replied to my questions very quickly and great product
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Costway inc.
East to assemble and looks amazing at home. Highly recommended
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Costway inc.
Great service highly recommended.will purchase again
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Costway inc.
Ordered and received my delivery exactly 2 days later.Item was well packaged(sealed properly inside too).Rolled into a rectangular box.I'm very pleased with the quality of this item,colour and only wished it cost a little bit less.lts firm as expected with memory form and very comfortable.My daughter gives it a top
10 over 10 and will recommend(bought for her to use on her bed when not using her reading chair or watching t.v).Hope to buy one for myself and gift another.Thank you.
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Costway inc.
Great product, great price, speedy delivery - an overall enjoyable shopping experience
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Costway inc.
Very impressive with quick delivery service, the packaging very solid and my product came in very good protection and quality. Highly recommended.
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Costway inc.
Excellent service and item was delivered the next day!
The item is really good quality I was surprised considering the price. I would buy from here again.
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Costway inc.
Delivery was timely, and kept constantly informed of delivery progress; the 2 units were well packed. Very easy to set up. Purchased in advance for summer, but units worked fine when I trialled them. Looks like a good purchase.proof of described caoability in hot weather will be in summer.
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Costway inc.
Very surprised how quickly it got here 3days from ordering to arrival. It was packed very well and it was easy to assemble and I am delighted with the quality
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Costway inc.
First class service and fast delivery. Great product, easy to use and don't smell.
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Costway inc.
Part missing
Have emailed regarding missing part but no
Response.
Sorry for the inconvenience.
We will contact the customer service to solve the problem for you as soon as possible.
Kind regards.
Costway inc.
Straight forward ordering arrived 2 days late bur was kept up to date regarding delivery
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Costway inc.
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.