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I am satisfied with the shopping experience as I found something I was somewhat happy with. However, when delivered one of the pieces was broken and customer service advised to use superglue on it which is not very advisable. They then offered a refund of £17 which is not enough considering I had paid over £5 for insurance and damage cover.
ALISTAIR PORTER AND LI SHENG ARE THIEVES. Costway have **helped themselves to £179.95 from my bank account** and then acted like my order simply vanished into thin air. No order confirmation. No email. No reference number. No product. Just my money — **gone**. After **numerous phone calls**, Costway repeatedly claim they "can't find" my order. Funny, because my **bank has no trouble finding it**. They've confirmed: * The payment was **successfully taken** * The exact **time of purchase** * An **authorisation code** proving Costway received the money Yet Costway somehow have **no record of taking £179.95**. So which is it — a system so broken it loses paid orders, or a company happy to take money with zero accountability? Customer service is a masterclass in incompetence: endless calls, no answers, no ownership, and absolutely no urgency to return money they took without delivering anything. I've now had to escalate this with my bank because Costway are either **unable or unwilling** to resolve a problem they caused. Paying nearly **£180** to be gaslit and ignored is not shopping — it's a warning.
Brilliant service, this play kitchen is a must have to any little girl. It took me a while to assemble as it is a lot of little pieces but it is very easy and enjoyable. My daughter loves it. Thank you
I've bought quite a few things over the past year and I've been very happy with. Really good value for money
The staff did not believe me and would not credit me immediately
Easy to shop an happy with purchase
Table is beautiful and easy to assemble
Really good quality and ready assembled.
I'm really happy with my order, quick and efficient delviery. I will defintely shop with them again.
Costway site easy enough to use. Bought first item and had to wait 21 days for it to be delivered. Not happy about the length of wait but item met expectations when arrived. So happy I ordered another a month later on 7th May even though the price had gone up. 17th May received email confirming if I had the item. To which I replied no. Received email that the courier had spoken to me on the 29th April, 8 days before I even placed the order saying that I no longer wanted the item and had returned it. Nobody contacted me from the time of placing the second order. Called customer services who told me there was nothing they could do, other than send another item out from their warehouse potentially taking another 21 ish days to arrive. Also told it was a two person delivery when one person delivered the first item. Seriously not happy that the courier lied and customer service just fobbed me off. There's plenty that they could do to deliver this item quicker since the error was with them.
Sorry for the inconvenience.
Could you please forward your concern as well as the order number to [email protected]？
We will solve the problem for you as soon as possible.
Thank you Kind regards
Costway inc.
I ordered the 9000btu air conditioner which I am yet to unbox so can't comment on the actual unit yet. However, the discount worked, the delivery was quick & there were several payment options which is great. Looking forward to hopefully not being a sweaty mess during our two week summer this year
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
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Kind regards.
Costway inc.
Quick delivery and great product, makes life a lot quicker and easier using this.
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.
The product is sturdy and nice. Perfect for my baby
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.
First time using this site, very pleased with order and received in a few days
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We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.
Excellent service, good communication and the product arrived as promised.
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.
Found exactly what I wanted, good price, but the real surprise was quick delivery to NI, very pleased.
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We are dedicated to providing better products and services to our users.
Welcome back to our website again.
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Costway inc.
Amazing chair and good quality would recommend everyone
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Costway inc.
Quick and easy, to order and looks great when in my living room. The price was excellent as well. The only problem was the instructions are not that clear and the holes for the screws are not drilled properly.
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Welcome back to our website again.
Kind regards.
Costway inc.
Excellent service and fast delivery, I haven't opened my parcel yet but if it looks anything like the picture on your site, I'll be thrilled. Great website, brilliant choice of products. Thanks
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Kind regards.
Costway inc.
Great air conditioning unit well built and fast cooling and not to loud quieter than expensive ones was very surprised as price is very low for a high btu unit would definitely recommend
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Costway inc.
Easy to order, the delivery shipment was prompt too. I received the order much sooner than I thought I would. I bought a gaming chair, it's good value and great quality.
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Kind regards.
Costway inc.
Excellent service came in two days. Nice looking garden furniture. Good price. BUT l did see one later a beige one on another site for £75 but sa la vie
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We are dedicated to providing better products and services to our users. Welcome back to our website again.
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Costway inc.
From order to delivery took only two days, very happy with my purchase!
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We are dedicated to providing better products and services to our users. Welcome back to our website again.
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Costway inc.
Ordering and delivery was good. Product quality fine.
Sadly the waterproof garden box has a gap between the top two pieces.
So the water pools inside.
Sorry for the inconvenience.
We will contact the customer service to solve the problem for you as soon as possible.
Kind regards.
Costway inc.
Excellent service, thank you.
Delighted with purchase
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Costway inc.
So far so good
As I said so far so good only tried it out once so far but its easy to use
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Costway inc.
Exactly what I wanted. Easy to put up and comfortable to lie on. I'm looking forward to trying it out next month.
Quick and easy delivery.
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Kind regards.
Costway inc.
Good choices. Our camp bed and unit are fantastic and great quality. Only downfall was,took quiet a while to arrive
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.