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I am satisfied with the shopping experience as I found something I was somewhat happy with. However, when delivered one of the pieces was broken and customer service advised to use superglue on it which is not very advisable. They then offered a refund of £17 which is not enough considering I had paid over £5 for insurance and damage cover.
ALISTAIR PORTER AND LI SHENG ARE THIEVES. Costway have **helped themselves to £179.95 from my bank account** and then acted like my order simply vanished into thin air. No order confirmation. No email. No reference number. No product. Just my money — **gone**. After **numerous phone calls**, Costway repeatedly claim they "can't find" my order. Funny, because my **bank has no trouble finding it**. They've confirmed: * The payment was **successfully taken** * The exact **time of purchase** * An **authorisation code** proving Costway received the money Yet Costway somehow have **no record of taking £179.95**. So which is it — a system so broken it loses paid orders, or a company happy to take money with zero accountability? Customer service is a masterclass in incompetence: endless calls, no answers, no ownership, and absolutely no urgency to return money they took without delivering anything. I've now had to escalate this with my bank because Costway are either **unable or unwilling** to resolve a problem they caused. Paying nearly **£180** to be gaslit and ignored is not shopping — it's a warning.
Brilliant service, this play kitchen is a must have to any little girl. It took me a while to assemble as it is a lot of little pieces but it is very easy and enjoyable. My daughter loves it. Thank you
I've bought quite a few things over the past year and I've been very happy with. Really good value for money
The staff did not believe me and would not credit me immediately
Easy to shop an happy with purchase
Table is beautiful and easy to assemble
Really good quality and ready assembled.
Ordered two Adirondack foldable, with cup holder PE Chairs very pleased and using them a lot. 5% discount and competitively priced. Costway very quick with the whole process. Wouldn't hesitate to use again, as well as recommend.
A really lovely table at an excellent price. Communication great and delivery quick.
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Costway inc.
Lovely product,nice colour good value for money and looks fab in my garden
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Costway inc.
First time using this site,very easy to check out,will use it again.
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We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.
Delighted with the bench it's great quality and really fast delivery
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We are dedicated to providing better products and services to our users.
Welcome back to our website again.
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Costway inc.
No issues, the transaction was fine and the item delivered as expected
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We are dedicated to providing better products and services to our users.
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Costway inc.
The item was delivered on time by friendly courier thank you
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We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
Great experience, quick delivery, good price and product.
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We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
The first item was faulty and we could not assemble it but Tertia from customer service was very helpful and got a replacement to us within 48 hours
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Costway inc.
So far so good.
Looking forward to receiving the play pen
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Costway inc.
Bought bar stools for the patio and really pleased with them.
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Welcome back to our website again.
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Costway inc.
Great service great product packed well, very happy..
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Welcome back to our website again.
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Costway inc.
First time shopping with Costway, but pleased they offer free delivery.
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Costway inc.
Brilliant website for gardening and outdoor furniture
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Costway inc.
Excellent service at excellent prices and delivered on time
From start to finish i found Costway brilliant to deal with. The Sideboard was delivered super quick and the quality of the sideboard was excellent, i cannot fault this company it is so rare to such good service.
Thank you.
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Costway inc.
It took along time for the bar stools I wanted to come back into stock but when they did it was very easy to order and pay for. The order arrived very quickly, 3 days from ordering with lots of updates,they were well wrapped and very easy to build up.
Overall a very great shopping experience,I would definitely recommend costway.
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Costway inc.
Easy to find item and order and check out - finding item on site was easy, delivered quickly to us. Very pleased with quality of product.
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Costway inc.
First time ording from costway. Ordered a large 12v 2 seater ride on truck for some tiny family members. The price was the best about, the deliverly, was super fast, I'm in N.I which usually means a fortune for p&p, to my shock, it was free. Was with me in 3 days. Other retailers quoted me £60 p&p!
So yeah, 1st order in the bag, won't be the last!
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Costway inc.
Quick and easy plus free delivery and 10% discount with voucher. Over the moon with machine…
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Costway inc.
So far so good.
Received yesterday very easy to put together and good quality
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We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.