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I am satisfied with the shopping experience as I found something I was somewhat happy with. However, when delivered one of the pieces was broken and customer service advised to use superglue on it which is not very advisable. They then offered a refund of £17 which is not enough considering I had paid over £5 for insurance and damage cover.
ALISTAIR PORTER AND LI SHENG ARE THIEVES. Costway have **helped themselves to £179.95 from my bank account** and then acted like my order simply vanished into thin air. No order confirmation. No email. No reference number. No product. Just my money — **gone**. After **numerous phone calls**, Costway repeatedly claim they "can't find" my order. Funny, because my **bank has no trouble finding it**. They've confirmed: * The payment was **successfully taken** * The exact **time of purchase** * An **authorisation code** proving Costway received the money Yet Costway somehow have **no record of taking £179.95**. So which is it — a system so broken it loses paid orders, or a company happy to take money with zero accountability? Customer service is a masterclass in incompetence: endless calls, no answers, no ownership, and absolutely no urgency to return money they took without delivering anything. I've now had to escalate this with my bank because Costway are either **unable or unwilling** to resolve a problem they caused. Paying nearly **£180** to be gaslit and ignored is not shopping — it's a warning.
Brilliant service, this play kitchen is a must have to any little girl. It took me a while to assemble as it is a lot of little pieces but it is very easy and enjoyable. My daughter loves it. Thank you
I've bought quite a few things over the past year and I've been very happy with. Really good value for money
The staff did not believe me and would not credit me immediately
Easy to shop an happy with purchase
Table is beautiful and easy to assemble
Really good quality and ready assembled.
Easy website, quick delivery and the product ( sun loungers) were easy to assemble and very sturdy.
Everything arrived on time and was pretty easy to put together on my own. The chests were particularly good quality and look great. Really pleased.
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Costway inc.
Checkout process was straightforward, the item was exactly as described and what I wanted, and the delivery was quick and smooth. Honestly, if you're on the shorter side, buy the outdoor rocking chair, it's brilliant.
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Costway inc.
Prompt delivery & service. Goods delivered without any issues.
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Welcome back to our website again.
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Costway inc.
Easy website to use and delivery was fast. The product I bought was everything I wanted and exactly as described.
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Costway inc.
No problems sturdy little cabinet I suppose could be used in any room. Very sturdy this the third item I have ordered form Costway have had no probs with products or delivery which arrived in good condition
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Costway inc.
Arrived ok and like the product. Sturdy and love the fact that I can fold them up.
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Costway inc.
Would like to see what I am typing on Password to make sure no mistakes reasonably easly to assemble but needed two people to join the front to the back and sides
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Costway inc.
Would like to see what I am typing on Password to make sure no mistakes
Fast, efficient service. Ordered and delivered within 48 hours.
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Costway inc.
Really impressed with this, feels really solid and nice smooth rocking action.
Excellent value for money.
Easy to assemble on my own too.
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Costway inc.
Great quality chair cushions and customer service were helpful.
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Costway inc.
Nightmare to complete on iPhone, couldn't get discount coupon accepted and ended up paying the full price!
Excellent service, table arrived quickly and was quick to assemble.
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Costway inc.
Easy web site to navigate. Items I was looking for were well priced.
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Costway inc.
Wrong parcel delivered but, sorted out within a few days, no big deal
Sorry for the inconvenience.
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Costway inc.
I wasn't sure about ordering from an unknown company but the trustpilot reviews are ok. So i gave it a go. The swing us excellent quality and the delivery service was tip top. So no complaints here.
Not the cheapest online but certainly not the most expensive.
I'd would use again like a shot.
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Costway inc.
I received my order quickly but had to return it as was unsuitable for my needs. Recently sent the item back and waiting for money back.
Sorry for the inconvenience.
We will contact the customer service to solve the problem for you as soon as possible.
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Costway inc.
Straightforward experience with fast delivery. Very carefully packaged
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Costway inc.
The scooters are brilliant quality and they arrived within 2 days! Very impressed
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Costway inc.
No issues, everything went smoothly and I'd buy with cost way again
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We are dedicated to providing better products and services to our users. Welcome back to our website again.
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Costway inc.
Great all round good customer service, keen price, speedy delivery
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We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.