On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
I am satisfied with the shopping experience as I found something I was somewhat happy with. However, when delivered one of the pieces was broken and customer service advised to use superglue on it which is not very advisable. They then offered a refund of £17 which is not enough considering I had paid over £5 for insurance and damage cover.
ALISTAIR PORTER AND LI SHENG ARE THIEVES. Costway have **helped themselves to £179.95 from my bank account** and then acted like my order simply vanished into thin air. No order confirmation. No email. No reference number. No product. Just my money — **gone**. After **numerous phone calls**, Costway repeatedly claim they "can't find" my order. Funny, because my **bank has no trouble finding it**. They've confirmed: * The payment was **successfully taken** * The exact **time of purchase** * An **authorisation code** proving Costway received the money Yet Costway somehow have **no record of taking £179.95**. So which is it — a system so broken it loses paid orders, or a company happy to take money with zero accountability? Customer service is a masterclass in incompetence: endless calls, no answers, no ownership, and absolutely no urgency to return money they took without delivering anything. I've now had to escalate this with my bank because Costway are either **unable or unwilling** to resolve a problem they caused. Paying nearly **£180** to be gaslit and ignored is not shopping — it's a warning.
Brilliant service, this play kitchen is a must have to any little girl. It took me a while to assemble as it is a lot of little pieces but it is very easy and enjoyable. My daughter loves it. Thank you
I've bought quite a few things over the past year and I've been very happy with. Really good value for money
The staff did not believe me and would not credit me immediately
Easy to shop an happy with purchase
Table is beautiful and easy to assemble
Really good quality and ready assembled.
The website was excellent and easy to understand and navigate.
Quick and easy order system. Over the moon with it. Exactly what I was looking for.
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.
Ordered and delivered. A shame the order was split in to two deliveries. A mistake at collection point. Very easy to assemble. Looks and works great in our cottage kitchen.
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.
Great items and fast delivery. Item exactly as described and great price compared to other places
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
Really fast delivery chair was easy to put together and is really comfortable great to feel safe when showering
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
Everything is as expected so far. Cools my room well.
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
I had been looking for a day bed for my new summer house for a while and when I saw this I thought it was perfect! It was delivered very quickly and was so easy to put up! I agree with a previous reviewer who said the seat cushion is rather flat but I aim to rectify that with an additional memory foam pad. We love it and it's fabulous value!
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
Turned up in half the expected time was easy simple to use
Had one for my eldest grandson and bought this for my youngest, a fair product that's only required minor modifications to the chain drive by the addition of a tensioner, which allows slipping into freewheel without dropping the chain.
Still in regular use in the garden.
Brilliant relaxing way to spend some time on the water. Product as described & quick delivery
Looking for a toddler gym for the house, found this & was brilliant & massively cheaper than any thing else I found. Went well together brilliant & brilliant quality
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
The article is fine but I didn't feel the instructions were clear enough. Also one of the tiny bolts were missing
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
Ordered from the website and everything was really simple and easy to use. The pictures were very good and the description was also very good. All items came together on the same day and were packaged perfectly. Instructions were very easy and straightforward so was very easy to put together. Great company, fast delivery perfect
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
Easy to order, delivery was quick and product went together well
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.
Great service, fast and efficient. Received my order in a couple of days, nothing missing and kept informed of delivery status.
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.
Great product as described and quick delivery quicker than advertised on site
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.
Items were packed by supplier well. I wasn't in when delivery came and would have preferred if box had have been left out of sight as it would have been easy to leave in a more secure area at back of house
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.
Fine but delivery took 4 days longer than expected
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.
Fantastic service and delivery. Received invoice promptly thank you
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.
Driver did not find the address, therefore we had to go and collect. Waist of time and money
Sorry for the inconvenience.
Could you please forward your concern as well as the order number to [email protected]？
We will solve the problem for you as soon as possible.
Thank you Kind regards
Costway inc.
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.