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I am satisfied with the shopping experience as I found something I was somewhat happy with. However, when delivered one of the pieces was broken and customer service advised to use superglue on it which is not very advisable. They then offered a refund of £17 which is not enough considering I had paid over £5 for insurance and damage cover.
ALISTAIR PORTER AND LI SHENG ARE THIEVES. Costway have **helped themselves to £179.95 from my bank account** and then acted like my order simply vanished into thin air. No order confirmation. No email. No reference number. No product. Just my money — **gone**. After **numerous phone calls**, Costway repeatedly claim they "can't find" my order. Funny, because my **bank has no trouble finding it**. They've confirmed: * The payment was **successfully taken** * The exact **time of purchase** * An **authorisation code** proving Costway received the money Yet Costway somehow have **no record of taking £179.95**. So which is it — a system so broken it loses paid orders, or a company happy to take money with zero accountability? Customer service is a masterclass in incompetence: endless calls, no answers, no ownership, and absolutely no urgency to return money they took without delivering anything. I've now had to escalate this with my bank because Costway are either **unable or unwilling** to resolve a problem they caused. Paying nearly **£180** to be gaslit and ignored is not shopping — it's a warning.
Brilliant service, this play kitchen is a must have to any little girl. It took me a while to assemble as it is a lot of little pieces but it is very easy and enjoyable. My daughter loves it. Thank you
I've bought quite a few things over the past year and I've been very happy with. Really good value for money
The staff did not believe me and would not credit me immediately
Easy to shop an happy with purchase
Table is beautiful and easy to assemble
Really good quality and ready assembled.
Quick delivery, fab product! Cannot fault service.
It was good but one box didn't come with the other 2 which I thought was odd so had to phone to find out what's happened, staff was very good could answer my query straight away
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Costway inc.
These chairs are perfect for the beach. Light yet sturdy. Well build with lots of features. One of my favourite purchases for the beach.
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Costway inc.
Delivered on time and driver helped doing all the lifting. (I had a back problem).
Managed to assemble next day with no real problems.
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Kind regards.
Costway inc.
Great product great price and easy process. Highly recommended.
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Costway inc.
Very good customer service team very help full delivery driver also. Many thanks the chairs look great in the garden and very comfortable.
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We are dedicated to providing better products and services to our users. Welcome back to our website again.
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Costway inc.
Good quality delivered super fast! Would use again
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Costway inc.
Delivered brilliantly, I even asked the guy to carry it round to my tiny garden as I couldn't even drag it! I bought weights from Amazon, filled with play sand. Job done. Fantastic quality parasol, great lights, lovely blue colour. I have neighbour envy going on in a nice way
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Costway inc.
Great customer journey, from order to delivery.
Husband put bench together on his own …very comprehensive instructions.
Ideal …solid piece of garden furniture. Very happy so far with purchase
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Costway inc.
We purchased an ice trolley for our school fund raising events. From placing order to delivery and throughout the service and communication from Costway and despatch company was very good.
The item was delivered very carefully and respectfully.
Thank you again
Great product by the way!
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Costway inc.
Super fast delivery, bench looks amazing in our garden and is so far very sturdy
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Costway inc.
All very good and would be 5 stars if not for the lack of assembly manual which I requested and received next day via email in PDF form. Well done.
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Costway inc.
Great prices and very pleased at how great the product is you guys should think about creating a app for smartphones it would be so handy and beneficial to alot off your customers
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Costway inc.
I bought this on Amazon then finding delivery was going to be a month, I then contacted cost ways and bought from them directly, this fire pit was with me in 5days, fast and free.
Will shop with them again soon.
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Costway inc.
Great service from Costway Uk and delivery firm.Will do business again.
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Costway inc.
Hassle free and simple to order online, information about item was nice and clear
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Costway inc.
It will take sometime for assembling, but well instructed
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Costway inc.
Easy ordering quick delivery and great product. Would recommend this company.
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Costway inc.
Excellent company to work with, The car arrived very soon after it was ordered, pleasant delivery driver rang to say when he was on his way.
I would definitely buy from this company again.
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Costway inc.
Arrived in excellent condition and look lovely once our chairs
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Welcome back to our website again.
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Costway inc.
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.