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I am satisfied with the shopping experience as I found something I was somewhat happy with. However, when delivered one of the pieces was broken and customer service advised to use superglue on it which is not very advisable. They then offered a refund of £17 which is not enough considering I had paid over £5 for insurance and damage cover.
ALISTAIR PORTER AND LI SHENG ARE THIEVES. Costway have **helped themselves to £179.95 from my bank account** and then acted like my order simply vanished into thin air. No order confirmation. No email. No reference number. No product. Just my money — **gone**. After **numerous phone calls**, Costway repeatedly claim they "can't find" my order. Funny, because my **bank has no trouble finding it**. They've confirmed: * The payment was **successfully taken** * The exact **time of purchase** * An **authorisation code** proving Costway received the money Yet Costway somehow have **no record of taking £179.95**. So which is it — a system so broken it loses paid orders, or a company happy to take money with zero accountability? Customer service is a masterclass in incompetence: endless calls, no answers, no ownership, and absolutely no urgency to return money they took without delivering anything. I've now had to escalate this with my bank because Costway are either **unable or unwilling** to resolve a problem they caused. Paying nearly **£180** to be gaslit and ignored is not shopping — it's a warning.
Brilliant service, this play kitchen is a must have to any little girl. It took me a while to assemble as it is a lot of little pieces but it is very easy and enjoyable. My daughter loves it. Thank you
I've bought quite a few things over the past year and I've been very happy with. Really good value for money
The staff did not believe me and would not credit me immediately
Easy to shop an happy with purchase
Table is beautiful and easy to assemble
Really good quality and ready assembled.
Quick and easy and my son is very excited to be playing all the time now
Great quality. Speedy service. Really pleased all round
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
Great item and great services.would definitely buy again,easy to order.
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
Easy to use website and quick delivery time. The product is better than expected. Very happy overall
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
Very easy to build and it's perfect for our bathroom. Delivery was good too and came on time.
Great product at a great price with speedy delivery.
Very good website, very easy to use, and get around
Really good product quality delivered on time. Love it!
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
Delivered on time, no problems at all. These bar stools are as comfy as an armchair!
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We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
I have looked at others exactly the same but 3 times the price. These chairs are lovely. East to put together. Really lovely. So glad I bought them…. And I've been looking for over 18 months. These are perfect.
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We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
Saw a special offer of garden furniture from Costway. Took only a few minutes to order. The goods arrived even earlier than estimated. I am very satisfied with both the quality of the service and my new seats.
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We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
Easy to order from website, delivery times were excellent.
Would have liked a little more assistance than I received when requesting extra information re the item I purchased!
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We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
Good experience overall; no missing pieces and in quality order
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We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
Whole experience was very good.
From ease of ordering to excellent delivery.
Highly rate the quality of the product too.
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We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
I am very happy with the goods the delivery was on time and the driver was very helpful
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We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
Didn't have 5% off and would have liked some arrival estimate no I did not and yes I would
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We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
Didn't have 5% off and would have liked some arrival estimate
Received the stools they are fab! Absolutely amazing. Look good feel good and sturdy. Easy to assemble and very well packaged and protected. Amazing value for money.
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We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
Delivered when said no problems, text and emails to confirm date time etc
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We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
Ordered the unit and it was dispatched straight away. Received it within a few days. It would have been nice to have the option of scheduling in the delivery date because I wasn't home the day it was sent. Had to collect it from the neighbours and it's a very heavy item.
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We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
Very happy with my recent purchase at Costway UK. The item I bought was a lot more affordable than elsewhere, which made me wonder if it would hold up to my high standards upon delivery. Have to say that my suspicion was unfounded. The item arrived extremely quickly, was easy to assemble, made of durable material. I am a very happy customer! The only suggestion I have is to include more detailed assembly instructions.
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.