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Cooper University Health Care Reviews Summary
Cooper University Health Care is the leading provider of health services, medical education, and clinical research in Southern New Jersey and the Delaware Valley. They offer primary care to advanced specialty care with nationally and internationally renowned experts prioritizing patient needs.
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While my father was on the 3 floor the personnel was perfect giving my mom a non-english speaker person a chance to have me or my husband translate then he got transferred to the 8 floors and no mercy to the family my husband the son of the patient Luis Pena is on dialysis can walk much and my mom a survivor of pulmonary edema plus non English speaker were force to stay in the lobby please understand visitors sometimes we make a lot of effort to be with our love ones but other times is hard because of our health. Tks
They deserve no stars. I sent in a check for a partial payment. They deposited the check in the amount that was owed on the account. Resulting in an extra 300 taken out of my account. I called them and was told they would investigate and refund money in 4 to 6 weeks. Now going to file a complaint with my bank.
We have had two very recent horrid experiences with them at two different locations! This organization hasn't a clue how to treat children! Our reviews can be viewed at both locations.
Dear Aubrey, I am very sorry to hear that your experiences at Cooper did not meet your expectations. Our Patient Relations team would like the opportunity to speak with you to learn more and to see if they can help. Would you be kind enough to email us at [email protected] with your full name, your child's full name and date of birth, and a phone number where they can call you? If you would prefer to reach out to them directly, their number is 856-342-2432. Thank you.
The phone system is deplorable. Besides exorbitant wait times, you simply can not get in touch with a doctor's office directly.
Getting medical records is like climbing Kilimanjaro.
It is a shame, the nursing and medical care is pretty good but I will never recommend anyone go there due to the communication system.
Who has time to sit on hold for 30 plus minutes every time!
Maaa doctor r n cooper hospital juhu mumbaI maa ENT doctor sir medam sister Namste doctor maa Namskaar maa Aankho ki sur suri dhhus damaa goli goti ka pachkna aankhe chhoti hona Aankho ka damaa chhota ho jana ho gaya hei aankhe hei sahi jagah par aankho ka damaa havaa pachak gaya Davaa chahiye Aankho ki sur suri dhhus badi chahiye Aankho ki Damaa goli goti ki fook badi chahiye Aankhe Sundar achhi chahiye Aankhe size mei badi chahiye Aankhe sarmily nahi chahiye dadaa giri or Jim kiyeli badi badi chahiye yaaddaast akkal buddhi smrati memory membry yaaddaast akkal buddhi sei meri Aankho ka contact connection judaa joint rahei Aankho ke Davaa chahiye please reply or javaab likh bhejiye mobile phone number whatsapp *******503 par jawab reply bhej dijiye reply javab bhejiye fhone karke contact kijiye bhul chuk maaf kar dijiye sorry bhul chuk maaf kar dijiye maa + nitin
You may have a day of relief after your injection but that will disappear after the time
They call you from your injection. And you go back to feeling like you did before the
Injection and when you call them to discuss they will say you may need another
Injection before you are able to feel better. Don't believe the hype! Another bill
Is coming your way. I am sure like others feel that they are getting the run around
And not getting the care they were assured from the beginning. You're not! After 3 epidural injections and no script for physical therapy when asked for one, that they do
Not want you to return to normal but to their surgeons for further evaluation.
These comments may seem drastic and scary but very true of the experience I have
Had with these physicians. Neither Voorhees or Camden will make your troubles
Go away. I hope this comment made by me will help someone else who is in pain
And looking for help.
Dear Patricia,
We're very sorry to hear that your experience at Cooper was not what you expected. Our Patient Relations team would like to speak with you to learn more and to see if they can help. Could you please email us at [email protected] with your full name, date, of birth, and phone number where they can reach you? If you would prefer to call them instead, their number is 856-342-2432.
Thank you.
They dont care about their patients. They put psychiatric patients in the same room as drug addicts not caring about the patients mental health and well being.
Dear Jibril,
Thank you very much for bringing your concerns to our attention. Our Patient Relations team would like to speak with you to learn more. Could you please email us at [email protected] with your full name and phone number where they can reach you? If you would prefer to reach out to Patient Relations directly, their number is 856-342-2432.
Thank you.
I went to see a doctor about two months ago who prescribed an MRI. Couldn't get an appointment for two months. As it turns out, the day I was supposed to go there was a snowstorm and, since I', a senior citizen, I called to reschedule. Well that will take another two or three months. I told her to forget it and that I would find another doctor.
Twice now my bill has been screwed up. They are trying to collect more than insurance says they should be. First time 1 hour on hold and had talked to a person who saw the screw up and said he fixed it. Second appt was just last month, same screw up, and I just spent 90 minutes on hold to be sent to a "help desk" that could be no help other than taking my name and number. This is ridiculous, I am not the one screwing up and maybe should get some compensation for my wasted time. So now I wait to see if somebody actually calls me. The entire call in system is a cluster... wait on hold for anything. Gotta love waiting on hold for 30 minutes to get an appointment when sick. Been to 4 Drs this year and this is the only one that can't seem to figure out the insurance processing. The only reason I gave the stars I did was because I really like my Dr and wish he would go elsewhere.
Dear Scott,
Thank you for bringing this to our attention. We're very sorry that you've been frustrated with your billing experience. Our Patient Relations team would like to see if they can help. Would you do us the favor of emailing us at [email protected] with your full name, date of birth, and a phone number where they can reach you next week? If you would prefer to give them a call, their number is 856-342-2432.
Thank you.
Worse ER experience ever. For a time they could not locate my mother who has advanced Alzheimer's. Then attempted to transport her to wrong address. When finally returned was still bloodied and in need of clean up. Many times calls to find out information were disconnected. Some one as compromised as this should have been allowed a person to come in with the patient irregardless of Covid. How can care be given when she can not speak for herself. A scared, anxious, confused, and irrational woman was alone for over 12 hours. It is a disgrace.
Dear Pat, thank you for taking the time to bring this to our attention. Our Patient Relations team would like to speak with you to learn more and to see if they can help in any way. Would you do us the favor of emailing us at [email protected] with your mother's full name and date of birth, and a phone number where we can reach you? If you prefer calling Patient Relations directly, their number is 856-342-2432. Thank you.
My husband had a 2 view chest x-ray done at Cooper facility on Kings Highway. Charge for this study at cempetitor freestanding facilities in the area is $99.00. Cooper charge for this x-ray is $634.00.
I learned after the fact that Cooper does offer this study for uninsured or cash paying patients at $99.00 or at least that's what their cost estimator indicates, but would not extend the same courtesy for insured patients. I understand carrier contract obligations but I would be glad not to use my insurance and pay cash had I known upfront what my cost would be. I definitely did not expect to pay $634.00. I've called numerous times and left numerous messages for the managers at their billing company to date none has returned my calls.
Whenever possible, please do your homework and ask for their fees upfront. This will allow for an informed decision whether to proceed or seek more reasonable option elsewhere. It will definitely save you some aggravation when opening their invoice.
Dear Beata,
Thank you for bringing this to our attention. Our Patient Relations team would like to speak with you, as they may be able to help. Could you do us the favor of replying by private message or emailing us at [email protected] with your husband's full name, date of birth, and a number where they can call him? If you or he would prefer to call Patient Relations directly, their number is 856-342-2432.
Thank you.
I scheduled a cardiac mri 7/8.the patient registration valet are very nice, the people at the desk in the waiting area very nice the techs doing the MRI are nice. They tried getting a vein for the needle to put the dye in during the test, my veins are tough they got the are she tried unable, the iv team was unable to come and help they were all backed up.on problem had to reschedule for 7/22 the iv team got the needle in for the iv dye, had the test done, l thanked everyone never met the Dr that had to do the test. L got a call from copper to say l had to schedule a test to be redone with the iv team to come again! To find out the Dr that did my test called my Dr that the test was not done right.the person that called me made the appointment for 8/*******@10:30am, so here l go coming up for the 3rd time not my fault for the one and only test ordered. L get to patient registration on the, 17th only to find out their was no appointment for me, no one in x-ray knew l was coming so apparently the person that called me to schedule the appointment never put it in the computer. L go to the Camden campass, so low and behold l have to come back for the 4th time. L called to reschedule the test to find out l need a new script, why when you guys messed the test up and charge my insurance for the do over of the same test? As to say l am not happy to travel one way 30 to45 minutes for the 4th time! L am sure you are a good hospital but it makes me think due l have to come back for a 5th time if this test gets done on the 4thtrip? It will give me second thoughts if l need to be admitted for a procedure or surgery, as it would make me think l would have to come back 4times for that! Thank you for your time.
Dear Debbie, I'm very sorry to hear that your experience with cardiac testing at Cooper did not meet your expectations. Our Patient Relations team would like to speak with you to learn more about the appointment issues you experienced and to see if they can help. Would you do us the favor of emailing [email protected] with your full name, date of birth, and the best number for them to call? If you would prefer calling them, their number is 856-342-2432. Thank you.
Am writing this review because I am appalled at how the guest services At Cooper Hospital treat outsiders especially people of Religious backgrounds Pastors, Chaplains, anyone with that has to do with Religion gets treated like crap yes I said it last time I checked we are all free. How dare these people not let The Chaplain that was to pray for my co-workers son before surgery this morning and the mom informed them yesterday that the Chaplain was coming this morning and still the Woman at the front took it upon her self to be RUDE and not let her go up even with the young men's father standing there she would not let the Chaplain up i am very very APPALLED at the way these that this HOSPITAL allows their employees treat people especially the Spiritual Ones that are called by the patients or their family and they get treated this way wow this Hospital may have a reputation of begin a good hospital but not in GOOD IN CUSTOMER SERVICE.
Dear Naomi, I'm very sorry to hear that your co-worker's family did not have a good experience this morning. Our Patient Relations team would like to speak with her to learn more and to see if they can help. Could you please email us at [email protected] with your co-worker's name, her husband's full name, and her phone number so they can reach out? If she would rather call Patient Relations directly, could you please pass along their number to her: 856-342-2432. Thank you.
This company is by far a scamming company!
No one calls you back no one replies to emails
They are highly untrustworthy. Thankfully I'm no longer there!
Dear Lacresha, if you have had an experience at Cooper University Health Care that has not met your expectations, our Patient Relations team would like to speak with you to learn more about your experience and to see if they can help. Would you be kind enough to email us at [email protected] with your full name, date of birth, a phone number where you can be reached and a little more about the specific problem you encountered? If you would prefer to call Patient Relations directly, their number is 856-342-2432. Thank you.
On March 27,2021 I had a appointment to see a doctor for serious problems with my lower back. This was my last resort since i had 5 previous surgeons doing work on my back. The last on May 28,2021 at COOPER. Had exrays done on March 27, i later found out they had NOBODY that could read the exrays. When I finally got to see the doctor, I was told that he was retiring in 4 days & will have to get another doctor. He gave me 2 choices. Live with the pain or get ANOTHER SURGERY. I cannot find a doctor that is doing another surgery correctly. For this reason & others & I will carefully look for another surgeon but NOT at Cooper.
Dear John,
As I'd written back to you when your initially wrote last month, our Patient Relations team would like to speak with you to learn more about your experience and to see if they can help in some way. Would you do us the favor of emailing [email protected] with your full name, date of birth so they can look up your records, and a phone number and best time to reach you? If you prefer to call Patient Relations yourself, their number is 856-342-2432. We hope that you will give us the chance to assist.
Thank you.
Had an nuclear stress test done on July 1,2021 and as of July 12, I still hadn't been informed! I went onto their site and even there it wasn't posted. Worse patient service I've seen to date and I'm 65!
Dear David, I'm so sorry that you have not received your test results. Our Patient Relations team may be able to help you obtain the information you're looking for. Could you please email us at [email protected] with your full name, date of birth, your physician's name, and the best number to reach you? If you'd prefer to call Patient Relations directly, their number is 856-342-2432. Thank you.
I just want to thank Cooper for saving my life. In February 2021 I was running 104-105 fevers hard time breathing. I did get tested at a local urgent care and I was tested positive for covid. After weeks of fever continuing to elevate and hard time breathing my husband called 911 and I was taken to Springfield hospital in Delaware county (this is where I live) after being in the er for 10 minutes, the Doctor said there is nothing they can do and sent me home. No test were performed at all. No inhaler, nothing. Instead I was giving a script for lorazepam. I get home, fever went to 105. My husband took me to Cooper, in Er I received multiple tests including a CT SCAN. This test shows both my lungs were full of Covid-pneumonia. I received oxygen, Iv antibiotics and was admitted for a week. If it wasn't for Cooper, I would not be here. Thanks you Cooper
Dear Lisa, thank you so much for taking to time to let us know about your experience. I'm glad we were able to help you. All best wishes for continued good health.
If Cooper is a "training" facility, I suggest the "trainers" should be retrained! And, a medical facility of ANY type should be CLEAN and sterile. NOT filthy dirty!
This hospital is. The wrong don't go here my son was in hospital there people tried to keep me from him. He have autism try to keep a mother from son may God help you all.
Dear Debby,
I'm very sorry to hear that your experience with at Cooper did not meet your expectations. It is possible that COVID restictions on visitation may have affected your ability to see your son, but our team is always willing to try to make accommodations, especially in the case of special needs. Our Patient Relations team would like to speak with you to learn more about your experience and to see if they can help out. Could you please respond via direct message with your son's full name and date of birth so they can look up his records, and a phone number and best time to reach you? If you prefer to call Patient Relations yourself, their number is 856-342-2432. Thank you.
This has been my sons 3rd surgery In cooper the first 2 times the nurses where great, very helpful and if they didn't know the answer they would definitely come back with it. Now this time around I decided to keep the information that I am
Employee of cooper and what a disappointment my son had a ileostomy reversal they put him on Pavilion floor 6 the treatment and the compassion for the patients went out the door. Nobody could give me answers of anything that was asked I went to get him a ice bag asked where the machine was and he said I'll get it for you 2 hours later still waiting on the ice bag! Looked outside of the room they are all giggling and joking around at the front desk 3rd time hospitalized and there is still no hot water in the showers! I asked they said they would take care of it not nothing happened! He has been there since Thursday In pain vomiting imaging not being able to atleast feel relief of taking a shower! Called more then a couple of times to speak with the head nurse or his nurse and everytime I left a message I never got a call back. Missy so disappointed, sad and aggravated that I feel
That I have to show them that I am a employee there for them to treat my son how they are supporting treat any patient!
Dear Karen,
I'm sorry to hear that the experience of your son’s most recent hospitalization at Cooper was disappointing to you. Would you be willing to speak with the Patient Relations team? I am sure they will be able to address your concerns with your son’s care team. You can email [email protected] with your full name, your son’s name and date of birth, the dates of his stay, and a phone number and best time to reach you, and I’ll have them call you. If you prefer to call Patient Relations yourself, their number is 856-342-2432.
Thank you.
From the business
Cooper University Health Care is the leading provider of comprehensive health services, medical education and clinical research in Southern New Jersey and the Delaware Valley. With over 700 physicians in over 75 specialties, Cooper is uniquely equipped...
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Dear Jodie,
Thank you for bringing this to our attention. We're very sorry that you've been frustrated with your billing experience. Our Patient Relations team would like to see if they can help you with this. Would you do us the favor of emailing us at [email protected] with your full name, date of birth, and a phone number where they can reach you next week? If you would prefer to give them a call, their number is 856-342-2432.
Thank you.