CooliCool

Hello Coolicool!
I want to thank you in public for your super services and support! You are amazing and professionals back there! The best e-shop in China definetily! I want to thank Peter Payton of coolicool in public. You are the best!
I am waiting for my new phone to send it out! Thank you very much!
And for the guys here who don't know what was happening.
I bought an Elephone p6i in July. The phone arrived but it was problematic. Peter Payton from after sales service of coolicool tried to solve the problem by guiding me on what to do. He was very patient with me because i don't know much about flashing etc. So, when he realized that the problem of phone couldn't solved he told me to send it back and coolicool would pay for the shipping charge. I told him that i don' t want the same phone and they agreed. So i payed the difference to buy another one better than that. Everything is good now and i am waiting for my new phone to come!
So thank you coolicool for your service and support!
Guys, i recommend this shop! It is fast to send, with super after sales service and support!

Ich habe das Elephon P8 gekauft, bin total zufrieden.
Schnelle Lieferung.
Achtung bei Einfuhr von anderen Ländern ( Zollgebühren werden fällig)
Der Service von Coolicool ist nicht zu toppen.
Sehr zuvorkommend bei Missverständnissen usw...
Jederzei wieder

I bought a phone at coolicool. It was about two weeks ago. I got it some days ago, so they were really fast. The shipping method is also a good choose, cheap but quite fast. The phone itself was really brand new, and i get it in a protective packet. They are really careful. I offer them everyone. The communication is also fast, and they helped me instantly if i wrote them. I rate them five stars! :) I think I will buy always at coolicool!

Hi guys
Recently I brought a kingzone k1 turbo ( 2gb/16gb ram) from the website coolicool.com
I got to know the website from random surfing, and it promised a cool price compaired to otherwebsites.
Though I was scared to buy from the website, I just made a try.
They offered me $20 as a discount coupon + free q1 original wireless lether case as a gift.
The customer care was pretty good, they responded well for the quories I made through email…
The parcel which I received was a pretty standard one and the mobile phone was working good.
Looking forward to buy good electronic goods from the website
I strongly recommend coolicool.com
Cheers!

Lies from start to finish...

I ordered what I thought would be a really cool octa-core phone in March 2014 to be delivered to the UK. It is now the end of June, I have no phone and have lost lots of money. The phone was eventually delivered, weeks late, following numerous emails (and after paying extra money to the couriers to cover import duty). The reason for the late delivery was "high demand" and "we need to test it before we send it". My phone worked great until I tried to charge it - disaster... To cut a long story short I returned it. Their minimum email response is 48hrs (if at all) and they like to send reassuring emails that "we are fixing it" and "we are testing it". I grew tired of this and asked for my money back - obviously they then quoted their 30 day period, and that I wasn't entitled to a refund - their delays made sure that this was inevitable. Email after email saying I should be patient gets tiring! My last response was abrupt, stating that I will be posting a video review on Youtube about their service and lack of moral responsibility. I hadn't actually planned to ever do that but now I will! It's not about the money, it's the principle. Sure enough - they didn't reply. I am one person, I work hard, I'm honest and have come to expect a basic level of service from online traders. I honestly believe Coolicool have a policy where they deliberately and randomly send defective products to certain countries, because they believe people won't complain. Well I am here, and I am speaking up for myself and for the others that these companies think they can step all over. If you post a negative review on their website, they delete it too (see for yourself - they are all good). I am half expecting a reply to this, but don't let them fool you, nothing will be resolved! They just tell lies. There are some fantastic Chinese retailers selling amazing gear, but I'm sad to say Coolicool is not one of them.

First buy at coolicool, i found a phone for my daughters birthday and ordered one. Didnt pay shipping and it was shipped with swedenpost and that was not a good idea.
I did wait for 4 weeks and still no phone and my daughters birthday was one week later, i asked for refund or re-order but had to wait for a few days. But wanted a phone in one week so i order a new phone but choose DHL shipping... That was awesome, phone was in 2 days in the Netherlands!
The other phone wasnt still here, track and trace for that phone was not clear so ask again for refund and coolicool add me at whatsapp so there was very good contact.
After 75 days still no phone and i got refunded 100%.

Special thanks to Wata!

I absolutely looooooove coolicool. Not only do they have the best stuff but the best customer service. I have ordered from here several times and my friends as well. I had a vintage inspired wedding and three out of my 6 bridesmaids ordered from here and their dresses were thick and well made. Top quality. Their orders came super duper fast. I just recently ordered from here and had some trouble with delivery due to the holidays and they responded to me quickly and politely doing whatever they could to help me. I love this place. I will forever and always order from here as long as they keep up with the way they are. Now Im off to order my husband a watch the credits and coupons I recevied from them. I highly recomment coolicool.

My first shopping experience with coolicool.com was very positive. I ordered a smartphone iNew V3, which was shipped out long before its due date. The smartphone arrived in 14 days in protective packaging. Given its affordable price, I didn't expect the smartphone to look as good as it does. It looks as amazing as the one featured on the site.

Another positive thing was that I didn't have to pay any custom fees. The painting was shipped to a hub in the UK before being transferred to my country, which may be the reason why I didn't have to pay any duties or taxes