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CooliCool Reviews Summary
CooliCool has 166 customer reviews and ranks 247th in the Mobile Phones category. Common review topics include customer service.
Hello, I received the package and everything is fine. Thank you, you have a good service and reasonable prices.
Good site. I was waiting for my smartphone only 7 days at total. Recommended
This is my first time to shop at coolicool, the customer service is really good and i will shop to coolicool again
The best store. I did a lot of orders, sending very fast. Excellent prices. Pleased technical support, always answer the questions, don't have to wait! My first choice in buying Chinese electronic products.
Ordered a mobile phone that was "in stock" and paid for it immediately. Shipping was 1 - 2 business days. Waited a few days, nothing, email response "awaiting stock". Few more days, email response " phone will be posted in 6 days time, definitely, apologies for the inconvenience etc etc". After the new date i emailed and asked if phone was not going to be shipped just send me a refund. Sick of waiting. Following day money refunded with no explanation, they just could not / would not fulfill my order. Waste of time. There are far better companies who appreciate your custom!
I find it strange that the makers of the elephone p3000 decided to sell their phones to these morons. Avoid like the plague.
I've bought a portable charger. It's delivered very fast, just 2 weeks.The quality is amazing. Very useful and interesting item. Support were very nice and informative.
Do not buy anything in this site! They have the worst costumer service. I ordered a phone and it didnt arrive after more than 2 months and nobody helped me and no reply.
Ido
*******@gmail.com
I ordered a black phone case for a UMI C1, and at first they sent an email saying that they didnt have it, so they would ship out one in white, cos they ran out of stock. I agreed. And they sent it out tracked,
However, they pulled a scam, whereby, they shipped it out, with only partial address, got to my country, and the postal service had no choice but to return it to China, as i discovered in horror, when i used there Track & Trace, phoned up, and this was confirmed.
I emailed Alibaba about this, and told me that they received it, and would be sending it out, and should have had it this week, and course I havent, had no expectations whatsoever.
Bloody chinese are all crooks, thats how Alibaba work too. Theyre lying comunists.
I bought a lenovo octa core hoping to save some money. But until now I have not received a report of my shipment of the product they having chosen shipping with DHL would have already arrived home.
Customer service is terrible he could not even give me the track number to see my shipment.
HAS DESTROYED THE CHRISTMAS TO ME AND TO MY DEARS
Kind reader of this comment a tip from a friend not to buy from coolicool.com
I haven't any photo becuase i have not any smartphone Thank Again Coolicool.com Robbers
They are not honest if not worse. 25th Nov I bought Umi Zero smartphone. Offer was who buy it till 25th shipping start immediately and on spanish site (which I used) they had clock downcounting and I did that 4 hours before deadline and got their confirmation in few minutes. But day after they booked my order as 26th and moved shippment to 20 Dec. I complained and answer was that that was by chinese time. My respond was that they on their site was using european time and that now have to follow it and send me what I payed. After that no words from them. Reading some reviews here I think how this start I could be happy if I will get anything anytime from them
Very poor service. They advertised a smartphone on their site that they never had in stock. Then they ask you to order something else instead and had to pay the full difference. Then they say it will be an EU SHIPMENT. They shipped from Singapore and had to pay VAT too. Item ended up being significantly more expensive then if I bought it from amazon or eBay.
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Last October I made the purchase in Coolicool the phone MPIE G7. I have to say that mobile meets my expectations and after several days of testing it be when everything is positive.
As for the service of Coolicool I must emphasize that was positive.
I had to make several questions and the customer service was very good, fast response to my questions.
On transport took about three weeks, is quite acceptable. Everything went perfect and I'm happy. O help others learn about this online business
Absolutely good service. I got 2 parcells to Ukraine ontime and good condition. I like it. Thank you.
Ordered Smartphone, paid extra for delivery by DHL. And customs clearance. Advised Phone had been dispatched and I was given a tracking no. After non delivery, and several requests to Coolicool, I contacted DHL direct who advised they had no record for this delivery, Claim made via Paypal and money refunded.
Do not believe item was ever dispatched. Avoid like the plague.
Keith Spain
I have purchased items from this retailer and I would say it is one of the best I have experienced so far. I would recommend them to anybody and will continue to be their loyal customer.
From the pre-sales customer services to the after sales customer services are absolutely brilliant. Their staff are always there to help. I receive my order very quickly sometimes before the given timescale.
Package arrived for 20 days without any remarks.
The phone is exactly what I ordered and expected.
Thanks very much courtesy, definitely will again use your services.
coolicool.com is one of the coolest internet shops I know, because of huge quantity of products they offer with really great prices. I have ordered lots of things from this shop and I always have been satisfied with the quality. Support team is very responsive, so if I have any questions I will get the answer very soon.
I really recommend this shop, because of quality, price, shipping cost and speed."
Wow, coolicool is so great and the service is too good. I bought a phone in this shop and the proce is so great.
Hello. The 13th of August I bought a jiayu from coolicool. They sended to me through PostNL. I live in Spain. The first of September at the web is shown as delivered but, I hadn't it. After several emails with Coolicool they suggested to me that I should talk with PostNL, because the order is shown as delivered. I tried to talk with them but it is not in English, it is in nederlandes. So far, I don't know where is my mobile, what I know is that I don't have neither my money nor my phone. Thank you.
Hola companyeros. Mirad os explico que me paso. El pasado 13 de agosto viendo las buenas referencias de coolicool i viendo sus precios tan competitivos decidi comprarme un jiayu g4s a través de Coolicool. Hasta aqui todo bien. Me mandan el seguimiento a traves de PostNL y yo cada 2-3 dias comprobando el estado. El dia 1 de septiembre, SORPRESA, me sale como entregado. Pero yo no lo tengo. Decidó esperarme unos dias para ver si tardaba algo en llegar o si alguien me lo tenia que traer. Al cabo de unos dias al ver que no recibia nada empiezo a escribirles correos a los de Coolicool. Despues de uno serie interminable de correos me dicen que a ellos les sale como entregado, que hable con la companyia PostNL. Intento hablar con ellos i hasta el momento nada. No me han dicho nada. Encima esta en holandes que ya me direis. A dia de hoy no se donde esta mi movil. Dos meses y pico despues. ¿Qué harias vosotros? Yo ya no se que hacer. Un saludo a todos.
