CooliCool

"i pay 235$ for elephone P9000 after 1 month i broke my touch screen (fell down from 20cm)! Anyway,, i sent back to china with original box to fix my touch screen,,, they ask me more 55$, and they sent me back after 2,5 months with unstuck screen and no with original box,, but with box from e-FOX!
I buy from Coolicool no from e-Fox! Anyway i sent too many message and photos from the mobile and they try to fooling the world,,,,! They tell me the original box is destroyed and i must try option recovery in my phone xaxaxaxax They think they are smart"

I had a terrible experiences with the technical service. I bought a chinese smartphone in September, and was another bad experience to be added to my previous one (see my previous review on coolicool).

Unfortunately, the battery was faulty!
Of course this can happen, and normally in such cases you are not complaining the reseller for that, but the producer. The problem was that coolicool, even if the producer has a technical service in Europe, forced me to send back the smartphone in China and cover the shipment cost (around 20). I sent back the phone to coolicool at the beginning of October and it reached the destination two weeks later, as planned.

The problem was that coolicool was not able to exchance the battery until middle December! After 2 MONTHS and numerous email with the customer service.

At the end I get the phone back at the end of January! I have lost additional 2 weeks for customs control (and numerous emails and exchance of buying and shipment documents to avoid to pay again the custom duty) but, in my opinion, two and half months lost from shipment and repair are unacceptable. I was without a phone from October to January and, despite my requests, coolicool didn't recognize me a warranty extention for the four months of use that I lost.

In conclusion, if you buy a phone with them, you have to hope that you will never have a technical problem!

Very bad communication and response rate, shipping is delayed after delay multiple times without any notice, and once package arrived it was damaged and again very bad communication and response to solve the issue, still not solved

My tryst with coolicool.com started when i came across one of their giveaway contests on their official facebook page. Interestingly, i went on to win that contest and what i received was the world's largest battery phone: The Oukitel k*******. I received it within a month, without having to pay any shipping charges. What i liked the most was their gesture when they assured me that they would try their best to ensure that i don't have to pay a lot for the customs. And guess what, they lived upto my expectations. I just had to pay $15 for a phone that costs $239. On receiving the phone, I was absolutely impressed. It was well packed and looked premium. I use the phone everyday for playing games, capturing photos, surfing internet and other stuff. And it is yet to disappoint me. The quality is perfect. I've infact ditched my old phone, Xiaomi Note 3 and using this phone on a daily basis.
Now, talking about coolicool.com as an online site, I've to say i am thoroughly impressed with their price. Just under $155 for a ZTE Nubia, $229 for a ZUK Z1, $225 for a premium Xiaomi device? Wow. Which site offers you products with such affordable prices these days?
Nothing beats Coolicool when it comes to the quality of the products, price as well as their after sales services.
After winning the contest, I've started purchasing all my gadgets from Coolicool. I believe i invest my money in the best possible manner when i purchase stuff from this site. The prices are just unbelievable.
Hence, I recommend everyone to purchase from coolicool atleast once. You won't be disappointed. I can guarantee you that. Best prices, Best after sales services, Very friendly staff, etc. make Coolicool a top online shopping destination.
If you fancy trying your luck in their monthly giveaways, do like their page on Facebook. Here's the link https://www.facebook.com/efoxmal/

Please avoid buying from coolicool.com at all cost, because I still can't use the phone after 1 year! I've had it for about 2 months after the purchase during this period.

Bought a phone in December 2015, used it for 2 months before it started to switch off randomly. Sent it back twice for fixing, but every time they claimed they've fixed it remained buggy or even additional issues got added on top. After the first fix the camera didn't work, second time the sim card holder tray was missing. I was in contact with support and got many promises, but none of them were true. It's January 2017 now and I still can't use the phone after 1 year, because each fixing turnaround took about 4 months. I've never experienced anything similar before, it's truly disappointing.

In case any of you buyers out there dare to buy a product from Aukey / Coolicool (http://www.coolicool.com) you had better make sure you are buying a healthy product in order not to be dependent on their catastrophic Customer Support as in my case:

An Oukitel K6000 Pro smart-phone bought from Coolicool turned out to be defect on arrival. I finally got a new replacement phone, but only after more than three months and with extra expenses for transport and customs summing up to some 50 USD, which the seller did not compensate me for. During the long handling time, the selling price of the phone decreased with some 40 USD, hence the loss came to a total of some 90USD not to speak of a large number of spent hours and much frustration as follows:

1. The defect of the received phone was found within hours. Contacting Coolicool Customer Support (CCS) I was asked to send them proof of the defect.
2. Such proof was sent in the form of jpg-picture files. The CCS repeatedly excused themselves saying they had not found the files in the mail, not been able to open them etc. They asked me to send videos, and so excused themselves saying they could not open the videoas. Finally they asked me to upload video clips on YouTube. More excuses. Three clips were so uploaded, including one with the defect phone and a functioning Oukitel phone filmed together.
3. The CCS finally allowed the defect phone to be returned. However, the information on return procedure and return address was not correct or found on the CCS web-page.
4. Searching the Internet, a return address was provided by another customer. A dispute was opened with PayPal. Then the return address was also mailed from CCS. Their instruction was to send the defect phone by ordinary mail.
5. Tracking the return-package it was clear that CCS delayed the matter further by not picking up the package from their local mail office.
6. Once picked up, I was many times asked to have patience. Testing of the phone would take time.
7. Finally CCS informed that the phone was proved defect - it could not be started at all.
8. A new phone was sent by CCS - not express by DHL as was originally paid for, but ordinary Netherland Post mail.
9. The new phone was finally received but new custom duties had to be paid.
10. The extra cost of some 50 USD occurred was claimed. Also the new, by 40 USD lower, price after more than three months was claimed.
11. No answer from CCS on compensation for the extra cost, 50+40 USD, was received.

It can be noted that I have also contacted Oukitel directly but been informed by them that the matter must be handled by the seller Coolicool. It has been noted that also other customers have found the Customer Support and Service at Coolicool completely unacceptable. Thus - avoid buying from Coolicool, their Client and Customer support is far from acceptable.

Krister Pettersson

One of the worst companies I ever came across. NEVER order anything from them. I actually think they might be fraudsters as as soon as I purchased and paid for a phone, the required every single personal information like copy of my ID, bank card copy (front and back) bank statements and god knows what else. This straight away started ringing alarm bells. I told them that I would never send them all of this as if you have all of that info, you can easily steal my identity or defraud me. So then all they needed is screenshot of my bank showing the funds coming out (with blacked out details). This conversation took 5 days. 5 DAYS! Finally I hear from them saying that actually, now the phone is not in stock (I did pay for expedited delivery, over £14, so I would have the phone when I get back from holidays). I then asked them for a refund so I can purchase the phone elsewhere. They didn't respond for 3 days and then said please wait, we don't know when it will arrive, but wait. I said no, refund me right now. I asked about 5 times now, and they keep on ignoring it, trying to shove some other phone on me (who knows what it is since they're sending me a SKU number instead of an actual name!) instead. I constantly ask for refund, still nothing. Absolute shambles, and fraudsters. I will never ever order anything from this 'company'. Total joke.
GIVE ME MY REFUND!

Bought phone. It stopped working after a few months. In order to repair you need to send it back to china at YOUR cost, pay tax at YOUR cost and on its return pay tax back to UK at YOUR cost. By the time that is done you might as well buy a new cheap chinese phone that might last a few months!

Avoid purchasing anything from this company at all costs! Their customer service is shockingly disgusting, assuming they even have a customer service team that is!
Sure, there was no issues in getting the phone but as soon as you mention the word refund / returns it all falls apart. First off, I paid for faster (expedited) shipping and was then informed that the product wasn't going to be shipped for another 2 weeks. Well, given that my account stated that my order had not been shipped I decided to cancel the purchase and buy it from a more local supplier. That's where it all went wrong, according to coolicool.com, it takes them 2 days to update the status of your order on their website and they had apparently dispatched my phone already.
I paid £18 in customs taxes when the phone arrived, however, coolicool will not refund this despite urging me to pay the taxes, return the item and for me to be reimbursed. A 10 dollar gift card is what they offered!
What's worse is that I get one single email a day from them, despite replying within 5 minutes of receiving their emails each day. Their responses are often unprofessional and rude.
I urge any UK customer not to buy from this pitiful excuse for a company, especially when they do not respond appropriately to returns / refunds. Absolute joke!

DO NOT BUY FROM HERE! Many other websites sell the same phone, buy it from somewhere else!

Terrible customer service. Here is my experience.

1. Paid for express shipping - took 1 month to arrive

2. Phone touch screen failed to sense touch.

3. They asked me to send it back for repair, as due to long shipping no longer covered by the replace refund guarantee

4. Paid $50 to send it back.

5. after 3 months of having the phone it was sent back.

6. Still broken with the same fault.

7. they refuse to do anything but make me send it back to them again for repair, even though its clear they cant fix it, at another $50 expense to me its just wasting money.

Terrible customer service, i sure if your phone is not faulty then things may be ok, but it's not worth the risk. So many other websites sell the same phone, i strongly suggest you buy it from somewhere else.

Last year I have ordered my first phone from this company. It arrived in a mere two days, and everything with it was fine.
This year when ordering my second I did run into a problem, when paypal made my payment an extended one (beware: Use paypal's built in dollar to euro calculator instead of the number the website gives you when selecting euro, to prevent this).
After exchanging the emails all was solved and well. I am very happy with this company and its service. Would definitely order again.

Coolicool ref **************

I will post more reviews on all 'public review sites' until this order is filled

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Ordered 2 x smart phones (not top of the range - Leagoo Alfa 5's) as well as action camera and headphones - paid extra $41 for DHL delivery (even though postage free in original price).

That was on 18th November 2015 - all confirmed - delivery 3 - 7 days, then the delays started...

The headphones and action camera (Go Pro lookalike.) were eventually sent to HK after 1 week... I paid the customs fee via DHL UK - (whilst still in HK...) - delivery stated as 1st December... I will update as to actual delivery.

Smartphones...

Originally not told anything - just order accepted delivery 3 - 7 days OK
Then I was told 'slight delay for 2 days'... OK... no sweat.
Then told out of stock and restocking in a few days... OK liveable
Then told out of stock and don't know when they are going to be in stock - these were bought as presents... absolutely miffed now.!

Lots of emails bouncing around - really annoyed I used them

IF YOU ARE THINKING OF USING THEM - BEWARE OF THE LIES

I am now registering the dispute with PayPal but will no doubt lose out on the delivery charges as well as waiting weeks to try and get my money back.

DO NOT BUY FROM THEM
I have bought a phone from coolicool.com but shortly after I decided to cancel my order. They have shipped the phone anyway. As their return policy suggest I have did not sign the package. The phone returned to their warehouse and I was promised a refund. I haven't got my money back yet. I have written multiple emails asking about my refund before.
Now I started paypal distpute with them hoping paypal will give me my money back because I have lost 122 £

I bought a smartphone from coolicool, the customer service is good, i will go to that store again

A very good high end phone with a lot of performance for the price! The phone quickly and easily attached to my WIFI system and the speed was excellent for browsing and down loading items. I show a speed test result in my attached video. I got 18.03Mbps download and 2.54 Mbps upload and I am paying for 18 download and 2 upload so the test results were very good.

This phone is more than expected. I was a little skeptical about purchasing a phone from anyone other than a dealer or electronics store. The phone is very user friendly - not that complicated to set up and had it going in about 30 minutes with all my contacts and stored media from my old iPhone. Takes a little getting use to. Like a lot of the features - miss a few from the iPhone but overall very happy. The screen makes it easy to read email or search the web.

I am very happy with this seller. I ordered smartphone. Communication was very fast, beautifully wrapped, I recieved my order for 3 working days of dispatch with DHL. I have only one thing that disappointed was false status on the websites. There have been written in stock so I prdered and paid for but the phone wasnt in stock. So I had to wait for about 3 weeks then they shipped it. Smartphone is very nice, working well I have just little problem with charging. I reccomend coolicool for everyone.