CooliCool

I bought them a Umi plus, which stopped working after a month. I asked to fix it. Was a nightmare! After 30 mails and 3 months latter, they decided to give a new one.
But despite my warnings, for not to send to Portugal, but to send through there warehouse in Spain. They ignored him. An in Result: Stuck in customs services since then. And after 7 months, NO phone an No money!
I informed the support services of this site that I wanted my money back, since I stayed without a phone. Solution of these gentlemen? They offer a coupon of 30! For me to buy another mobile phone, here on this site!
It must be a joke! I spend 200 on a mobile phone that just work one month, and in return they give 30 coupon.

Terrible after sales
Guys be carefull buying from the european warehouse. I bought an elephone S7 and it stopped charging after a few days.The phone wasnt sealed when it arrived and was obviously faulty from the get go. When i reached out to customer services the phone would have to be returned to China at considerable cost. Emails back and forth were tedious and i decided life is to short. When things go smooth it looks like great value; when things go wrong-nightmare. Anyway lesson learned. Try buy from somewhere that has a usable and customer friendly aftersales attitude. Great sellers rise to the top when things go wrong-alas Coolicool sinks and puts all the effort into the hands of the buyer.

Bought a waterproof - ip68 - phone. After a few months i lighty washed the screen under the tap and water came through. Coolicool support says that warranty does not cover water damage and that the phone should not come into contact with water even though they are advertising the phone as waterproof - there are pictures and reviews of the phone being used under water on their website.

Don't buy anything from coolicool.com, when your goods go missing in the post they don't care because they have your £££. They refuse to contact the couriers DHL and expect you to do it. And they ask you to provide an unboxing video to prove you didn't receive what you paid for. Nobody in the world ever records them self opening a package how ridiculous! Do not spend your hard earned £££ with coolicool.com go to GeekBuying.com instead.

I would not recommend anyone to buy from them. The phone that I bought had problems with battery charging from day 1 (it took 10 h and more for the battery to charge). When I wrote them about it, their first suggestion was to buy new battery (I should buy new battery for the new phone!?). Since I didn`t agree with this, the said I could send it back and they will repair it. Which I did (of course I had to pay for the transport costs). After 3-4 months I got it back in the same condition! Since they didn`t agree to send me new phone or return my money (they did offer to me second hand and much cheaper phone), to which I could not agree, so they said I can send it back again. Which I did (I pay again the transport costs and had to fill the customs papers again). After 3-4 months I got the notification that the phone is at the customs. Unfortunately I was on holidays and didn`t pick it up on time so the customs send it back to the sender (I didn`t know the package can be at the customs only 20 days, before they send it back). I wrote to Coolicool immediately and asked them, when they receive it, if they could send it back to me. They said they will do that as soon as they get it back. My phone was sent back from our customs on 27. 6. 2017 and hasn`t arrived to Coolicool till today! I keep writting to them and asking them, if the phone has arrived yet and they always say that it haden`t and that I should have patience. They also always emphasize that I didn`t pick it up from customs, which is true, but in the meantime, through writing with them, it turned out, that they didn`t repair the phone also for the second time, because according to their technical department everything was ok (I got it checked in Slovenia and the phone was not charging corrrectly). So now I`m glad that I didn`t pick it up from the customs, because the phone was not repaired and I would need to send it back anyway (for the third time). Since I`m tired of waiting for this phone, I asked them again that they should return my money or send me new phone. They offered me again a second hand phone. Since I didn`t agree to that, they said they can return to me 30 USD. I paid for my phone 163, which means this would cover only the shipping fees for the times I had to send phone back for repairment, so of course I could not agree to this. In the last e-mail I now got from them, they write, that there is no way that they can return me my money, and if I want a new phone, I should buy one and they can give me a 10 USD voucher for it. I know they are tired of me, but not as much as I`m tired of them. Sorry for my long story. But maybe my experience will help someone who wants to buy a phone from this company. Just say NO :)

This site is a total fraud! Although the leeco le max 2 phone is in warranty period they don't repair it.To be more specific, only 2 months after the arrival of the phone it stopped working, I communicated with them through skype and they asked me to send the phone in china for repair. After they received it they told me that it is going to be repaired in two weeks. It has past 2 months and after my complaints in skype they erased me from their contacts! I have disputed in paypal the transaction! They are totally a FRAUD! Don't lose your money! Don't buy anything from them!

First time I placed an order with them was in November 2016, three phones. They supposed to be Christmas gifts. I ordered in almost two months before Christmas and from their EU stock to be sure, I would have my gifts.

When I did not receive the package I contacted customer service, and they sent me tracking number. I waited patiently, but nothing happened no package. I contacted customer service and they replied with a standard email, not offering any solution. Then I decided to write a review on Trustpilot. What happened next was they tried to pin the lack of delivery on me, saying the package was returned to them due to wrong address, however that was not true, I had confirmed the address was correct. This is 6 weeks after I placed my order. They agreed to send a new package, I insisted they send it express with UPS or DHL, but they still sent with the postal services. I had made sure they aware this was a Christmas gift. They still had 10-14 days in order to deliver before Christmas, however the package arrived some time in the first week of 2017.

It took 6 weeks for them resend the package, and the second time they sent in order rectify their first mistake, they did not succeed in delivering timely either. In total it took them more than 2 month to deliver.

On August 13th. ******* I decided to give them another chance and place an order for a phone. Today it is September 4th. And I have still not received my product, although the company has taken money from my account. When I contact customer service they keep pushing the responsibility on me. They simply fail to understand it is their responsibility to deliver and make sure freight partners deliver. I have visited the local DHL office and the central post office in Cyprus, both telling me they do not have a clue where the package is. I contacted customer service asking them either to resend the package express or issue a refund, their arrogant respons was if I want a refund or redelivery, I would have to wait until the product was returned to their stock.

Conclusion, They have taken money from my account, have not delivered yet and are not willing to find a solution to the issue, other than waiting it out.

I will not give them a third chance to screw me over again.

I purchased a phone from Coolicool that developed a problem with the screen (Dead pixels). I went online to see if it was software related and lots of people had the same fault and had returned to the manufacturer for a repair under warranty. I contacted Coolicool and they requested a video to assess the problem. After receiving the video they offered my $15 compensation which I refused as this would not cover the cost of repair. They then made the following offer.
Dear customer, You can send it back, then we can fix it, is that OK for you?
Since I was required to send the product back to China at my cost and I know the customs can be difficult, I looked into returning the phone to the manufacturer but when I asked Coolicool if this was ok, they responded that I must send back to them to be repaired. It cost £20 to return the phone and after 5 weeks they inform me it is my fault the screen is not working and therefore not covered under warranty Problem is man-made. Keep in mind the phone is in perfect condition, not a single mark, so somehow I have caused dead pixels on the inside of the phone without cracking or marking the outside and all the other people that have the same fault must also be damaging their phones via magic also. This is a total con. I paid for the phone, I paid to return it and Coolicool after them seeing the video of the fault, offering my compensation and then saying they would fix it and now they are asking for £75 to fix it. The phone only cost a little over £100. So right now I have nothing and I am £130 out of pocket. Plus, I believe they would not let me send it back to the manufacturer because it is a fake, given the behaviour I can only assume this is the case. I requested they send it for an independent review but obviously they have no intentions of doing this as it would clearly rule in my favour. Also, the phone has not been returned either. So I am out of pocket for the cost of the phone, cost of returning the item and they will not fix or return the item. You would think this would be illegal but you have no rights dealing with a company like this in China.
So be very wary of this company. They are looking to con you at every opportunity.

771/5000
I've crossed on Coolicool too!
Crazy $#*! in Coolicool!
I still ordered a phone that I have not received since 2017.04.07. It may be that DHL's failure might not, I do not know.
Anyway, I can not complain at DHL, I can not look for my package because I'm not the sender, I'm not contracted with them, but Coolicool! DHL wrote that Coolicool should initiate compensation, which it did not do.
I wrote to the cool Coolicool every day to return my money or to start a new post, but they will be cut off, they always say that they are waiting for them to get back to the package, which will never come back!
Inkorrekt team! A garage company I think, if you understand what that means.
Do not order anything here.

I'm happy and confidently buy with coolicool.com. Trust is the bussines. I buy first Oukitel U20 Plus the mobile is looking so good but the Battery is bad is stay only half day, i'm still safaring for only battery problem. 2nd time i buy UMIDIGI G i just recive. This one is very good looking and battery is good.the beast thing coolicool.com there customer service with me good. I wish in FUTURE they HONEST with me.

My first purchase with Coolicool and I get robbed. Firstly I was lied to, I was led to believe that the item was in stock so I paid. After 7 days and the money was still in my account and nothing had been sent, I cancelled the order. Coolicool suddenly responded saying that the item was out of stock and unattainable, would I like something else. I said NO, the order is cancelled. Unknown to me, a few hours later Coolicool managed to take the money from my bank account even though I had cancelled the order the day before. I have contacted Coolicool(numerous times) because they are supposed to refund my money as the item was never sent BUT they refuse to reply or refund my money. This is an obvious case of theft. Coolicool are liars and thieves.

I finally received my new phone after changing my mind on my purchase. They were more than helpful to supply the phone I really wanted.
The tracking details worked great and are very accurate as to where your package is.
My phone arrived as I expected with everything in place.
I would recommend anyone to use this service for your next phone, but do your research on the phone you're looking to buy as if I had done that earlier my chosen phone would've arrived much earlier.
I have recommended this service to my family too.