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Cool Frames

3.4

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Cool Frames Reviews Summary

Cool Frames has a rating of 3.4 stars from 1,492 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cool Frames most frequently mention customer service, great price and new glasses. Cool Frames ranks 13th among Sunglasses sites.

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4,923 reviews

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Canada
1 review
0 helpful votes
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Total satisfaction
February 8, 2024
Updated review

Very good. I'll loved since the beginning and it build trust.

Date of experience: February 8, 2024

Quality and prices
December 6, 2023
Previous review

Quality and prices

Date of experience: December 6, 2023

Very good experiences
December 5, 2023
Previous review

Very good experiences

Date of experience: December 5, 2023

Satisfaction
May 3, 2023
Previous review

Satisfaction

Date of experience: May 3, 2023
New York
1 review
0 helpful votes
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Cool frames from Cool Frames!
February 6, 2024

Found the frames I absolutely LOVE at less than half the price of what the shops are charging. I tried them on in the store and fell in love with them but they were almost three times what I paid at Cool Frames. I already know which pair I'm ordering next!

Date of experience: February 6, 2024
Colorado
1 review
0 helpful votes
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Great Frames
February 6, 2024

I found a pair of frames at the optometrists office for $330 (frames only) and then found the same frames at Cool Frames for $150 (prescription lens included).

Date of experience: February 6, 2024
Florida
1 review
0 helpful votes
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Feedback
February 5, 2024

Amazing! Keep up the good work………………………………………………..

Date of experience: February 5, 2024
Michigan
1 review
0 helpful votes
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It was fast to order and i didn't hav any issues where i would hav to contact customer service

Date of experience: February 5, 2024
Michigan
1 review
0 helpful votes
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Easy Process
February 3, 2024

Pretty straight forward. Very happy about the affordability compared to going to a brick and morter store to get my glasses.

Date of experience: February 3, 2024
Canada
2 reviews
0 helpful votes
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New frame delivery
February 2, 2024

Everything went well. This was a Canadian shipment and I was not able to get a tracking number, but the shipment arrived just fine.

Date of experience: February 2, 2024
North Carolina
1 review
0 helpful votes
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Nice frames, but need to exchange
February 2, 2024

The website is easy to navigate.
Easy navigation, but the frames I need have been disconnected and I need to exchange my purchase.

Date of experience: February 1, 2024
Ohio
1 review
0 helpful votes
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First time on line ordering
January 31, 2024

Cool Frames exceeded my expectations. Designer frames and lenses just like at the eye doctors but with a significant savings..

Date of experience: January 31, 2024
California
1 review
0 helpful votes
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Best aviator frames ever.
January 31, 2024

Easy to order. Well packaged. Great price ( on sale w coupon).

Date of experience: January 30, 2024
Texas
1 review
0 helpful votes
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Loved it:3
January 31, 2024

The process of choosing the glasses, paying, and adding prescription were so easy and the shipment didn't take long

Date of experience: January 30, 2024
Mexico
1 review
0 helpful votes
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Frames
January 29, 2024

Great site! Excellent frame choices for a great price!

Date of experience: January 29, 2024
Indiana
2 reviews
0 helpful votes
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Love my glasses
January 29, 2024
Updated review

Great price great serviceI love cool frames would recommend this company the glasses are amazing

Date of experience: January 28, 2024

Lobe cool framesAllMy glasses are amazing
August 2, 2023
Previous review

Lobe cool frames
All
My glasses are amazing

Date of experience: August 1, 2023

Love it AllThe frames I have received
May 23, 2023
Previous review

Love it All
The frames I have received

Date of experience: May 22, 2023
Arizona
2 reviews
0 helpful votes
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I'm so pretty!
January 29, 2024

Before delivery: So far so good.
After delivery: Aaaand we have a winner! Exceeded my expectation.thanks!

Date of experience: January 28, 2024
Canada
1 review
0 helpful votes
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I especially like that frames with magnetic clip-on sunglasses are available, and prices are reasonable.

Date of experience: January 28, 2024
Texas
1 review
0 helpful votes
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Thank you for having these frames
January 28, 2024

The frames I ordered are the frames I wear. I bought two. As for the second pair to be back ups. I got my frames at another business. My first pair broke and I wore my second. But needed a second in case of breakage.

Date of experience: January 28, 2024
Italy
1 review
0 helpful votes
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La ricerca degli occhiali è stata facile e gli occhiali sono arrivati ben impacchettati senza danni

Date of experience: January 26, 2024
Pennsylvania
1 review
0 helpful votes
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Very reasonable and great prices! Very satisfied customer thanks Cool Frames

Date of experience: January 26, 2024
Louisiana
1 review
0 helpful votes
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Ingenuity!
January 26, 2024

Process and selection were easy to follow; very detailed and clear descriptions of different options and upgrades; lastly market rate competitive pricing for buying Rx lenses and frames without insurance.

Date of experience: January 26, 2024
New York
1 review
0 helpful votes
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Love my glasses.
January 26, 2024

Easy and cute frames. Easy. Love my glasses. Easy way to get new frames.

Date of experience: January 26, 2024

From the business

Designer Eye wear Boutique with the worlds largest selection of designer eye glasses and sunglasses


coolframes.com
Founded in 1997
Brooklyn, NY, United States