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Cool Frames Reviews Summary
Cool Frames has a rating of 3.4 stars from 1,492 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cool Frames most frequently mention customer service, great price and new glasses. Cool Frames ranks 13th among Sunglasses sites.
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Great service! Happy with my order. Purchased a couple of years ago. Needed an upgrade with thinner lens, do to my high script. Had no problem returning and having them replace my lens.
Shipment was on time and in good condition. No unexpected issues.
As the title says, I got the frames I liked, pretty decent shipping, and i'm happy with the frames.
No problems with the frames, arrived are as expected.
The product was as advertised and arrived on time.
Everything was good except the lenses were not tinted as I payed for them to be. I got a refund but am finding extremely hard to find someone to tint my lenses so I'm going to have to send them back in
My 2nd pair ordered from Cool Frames, and I love the quality and the price paid. Truly recommend this company.
I love my new sunglasses. They fit perfectly and the lens are are just what I needed.
Easy to order and I received them in a timely manner. I would recommend using Cool Frames to my friends and relatives. I will probably use them again.
Shipping took a little longer than I expected and anticipated. My daughter was needing them sooner than 2-3 weeks. We also.paid for 1-3 business days it took longer than that
Easy but a bit expensive. Helpful guy on phone, complained about his staff, not cool.
It took a little longer than I thought to process my order but once they got it together everything went very smoothly very good customer service
I ordered without applying the coupon code by mistake but customer service let me apply the code, so I got a great deal.
Tortoise glasses wasnt the correct color. Nice glasses just the tortoise color is pretty random, but I hoped to have more light brown in the glasses, but it was mostly just dark brown. I have the same glasses that I bought a while ago and it has a good distribution.
I was never given update with tracking #, I had to email to obtain. Tracking information also not updated. I received my package while the tracking still said delivery date was not known
Great prices and convenient online experience. My son loves his new eyeglasses. Thank you.
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Designer Eye wear Boutique with the worlds largest selection of designer eye glasses and sunglasses
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members