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Cool Family Tee

4.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Cool Family Tee Reviews Summary

The company enjoys a mixed reputation, with several customers praising the quality of products, diverse designs, and competitive pricing. Many express satisfaction with timely deliveries and positive customer service experiences. However, a significant number of reviews highlight serious concerns regarding order fulfillment delays, unresponsive customer support, and difficulties with returns or exchanges. This inconsistency in service quality suggests a need for improvement in communication and support processes. Overall, while the company has a strong product offering, enhancing customer service could significantly bolster its reputation and customer loyalty.

This summary is generated by AI, based on text from customer reviews

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New York
1 review
6 helpful votes
Follow Annette B.
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Customer service was great.
September 24, 2020

I received my t-shirt today. It looks just as advertised. Customer service was great. They answered my questions properly and very professionally handled the issue I was facing. Thanks

Date of experience: September 23, 2020
Pennsylvania
1 review
0 helpful votes
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Just received my shirt and I love it! Just what I needed for my son's birthday. Great quality, true to size and nicely printed. Thanks.

Date of experience: September 23, 2020
Minnesota
1 review
9 helpful votes
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Love all the items I bought from this website! Delivery was fast with no delays. Shirts were true to size and comfy. Masks were well made. Printing was good quality. Nice job.

Date of experience: September 21, 2020
Texas
2 reviews
9 helpful votes
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One of the letters on the verbiage was broken so I reached out the customer support. They responded to my email within the day and resolved the issue by ordering a replacement. I received the replacement in a few days and it didn't have that issue. I am very happy and will keep ordering from them. Thank you.

Date of experience: September 18, 2020
Ohio
2 reviews
8 helpful votes
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We love our mugs! Two mugs ordered less than 10 days ago and here we are drinking coffee in them right now. They are superb quality. I had a great experience buying from this website and recommend them to everyone. Thanks.

Date of experience: September 18, 2020
New Jersey
1 review
14 helpful votes
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They did another great job with my latest batch of shirts. They are a great partner to my small business. Their staff is responsive and helpful. I have been recommending them to all my friends. Thank you.

Date of experience: September 18, 2020
Texas
1 review
10 helpful votes
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I found the design my son wanted on their website and placed the order immediately. The shirts matched the description and were delivered two days earlier than promised. My son wears it proudly to school.

Date of experience: September 17, 2020
Florida
3 reviews
0 helpful votes
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Thank you!
September 17, 2020

I purchased a sweatshirt from this website. It was true to size and printed in bright colors. It looked even better than advertised. Another plus was it arrived 2 days earlier than quoted. Thank you!

Date of experience: September 16, 2020
California
2 reviews
0 helpful votes
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Always had a great experience from this website. All the items I ordered including shirts, facemasks and mugs were prompt and perfect.

Date of experience: September 16, 2020
Pennsylvania
2 reviews
0 helpful votes
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Ordering was very easy. The whole process went smoothly. Beautiful designs to choose from. My shirt looks great and fits nicely. Will use them again for sure.

Date of experience: September 15, 2020
New Jersey
2 reviews
0 helpful votes
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My masks arrived fast, were well made and very comfy. The design also looked great. They are the best online retailer of masks I have tried so far.

Date of experience: September 14, 2020
New York
2 reviews
0 helpful votes
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Customer service easily accommodated my request for fast processing. Couldn't have been more pleased with the shirts and friendly customer service.

Date of experience: September 11, 2020
Pennsylvania
1 review
0 helpful votes
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Perfect products and affordable prices. Delivery is also reasonably quick. Highly recommend this website to everyone. Thank you.

Date of experience: September 11, 2020
District of Columbia
1 review
0 helpful votes
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Today I got the delivery of my shirt. It looks great. It was on time and on budget. The design I ordered makes the shirt fun to wear!

Date of experience: September 11, 2020
Mississippi
1 review
0 helpful votes
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Great shirts at great prices. They exceeded my expectations with super fast shipping. I will continue to use them in future.

Date of experience: September 10, 2020
Utah
2 reviews
0 helpful votes
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I ordered a shirt for my son and he loves it to the moon and back. Totally fabulous website. I will definitely buy more stuff from them in future.

Date of experience: September 10, 2020
Louisiana
1 review
0 helpful votes
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Very easy ordering process. Staff was very helpful. I got a mug and a shirt. They were of good quality and packaged properly. I love the service and look forward to getting more done.

Date of experience: September 10, 2020
Illinois
2 reviews
8 helpful votes
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The shirt I purchased was vibrant and comfy. I got many compliments for it. Quality products and great service. I will definitely order again from this website.

Date of experience: September 8, 2020
Pennsylvania
2 reviews
7 helpful votes
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My items were good quality with vivid printing. Delivery was timely. Works great. I have bookmarked Coolfamilytee and will buy more from them in future.

Date of experience: September 8, 2020
New York
1 review
0 helpful votes
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Impressed with the printing quality and fast delivery. The shirts they use are also of a very good quality. I am happy with my purchase.

Date of experience: September 8, 2020