Constant ContactReviews 82

I used Constant Contact for 2 years. Then one of my X-employees logged into the account and changed the ownership to their name. Constant Contact refused to turn it back over even though I had the account for 2 years and was paying for it. They stole my whole contact list and gave it to a competitor. I called the legal department and they refused to even look into it. CAUTION you could loose your entire business and still pay them $60 a month to do it.

Is used by phishers to send fake "your account is being shut down" emails, using screenshots of actual emails with attached links, Constant Contact doesn't seem to have done much to curb this or acknowledged it at all, on account of blacklisting of them being as early as 2009.
I've also seen many examples of them having a misleading trial policy.
P.S. Said phishers use multiple emails so the included unsubscribe button on all Constant Contact emails doesn't actually do anything.

I, like many other users, signed up for a free trial with CC. Thinking I would have a week or 2 to figure out if the system was going to work for our company. I created our account and profile and within minutes of signing up I recieved a call from Andy and he wanted to chat about how I was going to use CC and how he could help. It turns out he couldn't help, until I signed up for a paid subscription. I do a lot of the social media and communications for our company, but I can not authorize purchases, so trying to sell me on anything was a waste of time. I would be more likely to sign up if the calls were about enhancing my user experience, or actually working with me to set up email campaigns. However, every morning Andy calls me to talk about the types of accounts I can purchase. It's a little more than frustrating. Other than that, the program itself is pretty self explanatory. The interface is good and pretty intuitive. Although I've yet to have an experience with customer service that doesn't revolve around selling a subscription, so I can't speak to how helpful technical support is because I'm always rerouted to sales (unless there is only one type of customer service that exists- sales).

I'm like the other people here - signed up for free and immediately got a call and they then put me paying $30 month when I didn't want it. The without my knowledge it went up to $65. They don't have a cancel option online (super scammy) and that took more than an hour to cancel with someone who was horribly condescending and insulting. Then I actually was stupid enough to give them another try because they offered 6 months free. So I did it sending one email. They cancelled my account after one email sent to my subscribers. Ugh stay away from this horrible company.

Be careful with this prank company. I started my free trial planning to test the platform and quit if I don't like it. But they charged me for monthly subscription 5 days before my trial expired. Because, how they explained, "it says like that in T&Cs" which are hidden somewhere on the site. I sent them email asking for the refund straight away but they never replied because (again their explanation) "they don't have the team who handle that kind of queries". But why the heck you have contact form on the website? I expected at least a reply. Today I finally called them because I couldn't find the option to cancel the contract (which really doesn't exist on the wrbsite so only way is to call them) and successfully managed to leave this so-called company. I am sure their main income is coming from the cheated customers because their customer support is horrible. Stay away from them and keep using the reliable email marketers. Who knows what kind of "hidden T&Cs" you haven't read

Our high volume SMTP hosting service lets you send from your own application server, email client or a combination of different sources. For distributions of several thousand to greater than 1,000,000 messages per month, our high volume services are highly
Scalable and competitively priced.

Spent the entire morning working on a newsletter for my workgroup. Went to lunch, came back to my desk and I had been logged out of my account due to inactivity. Not a problem. Just log back in, right? WRONG. They had CANCELED my account without ANY warning or ANY justification. I'm at work, at my desk, and they found a 'security loophole' that was a 'threat'. I've no idea what they are talking about and neither does my workplace. I was actually going to signup with them, until this incident. THe person on the phone said I had lost all my work and my account was erased. Just absolutely disgusted. Goodbye ConstantContact! I'm looking elsewhere for my newsletter needs.

Overall, I would have to say we have had a pleasure using their service, but have had a number of issues that required us to get support, and support was one of the most tedious parts of the service. Our email list is only around 15,000 so I know we're not one of the major players on their radar, but while they make it easy to send out emails, they don't do a great job of communicating changes or issues with their services. Since we do a lot of timely communications on new deals and what-not, having an email take six hours to go out can be the difference between success and failure for a campaign. In many cases, people end up opting out because they are tired of getting emails after a deal is already over. We would probably move away from them if we weren't too much tied to their system. Considering hiring someone part-time to help us move to another platform and to re-design our emails.

I have had numerous conversations with constant contact. The bottom line is we all want to have our phone ring with new inquires about our services. Navigating the various business solutions is challenging. If anyone has experience with any other companies other than Angie's list and Yelp let me know. We get business from yelp without even paying for the high listing cost. We are a local service company looking for new business within a few blocks of each other.

No more than two hours after I signed up for a free 60-day trial, I received a phone call from Olivia who said she was calling as my free trial coach. While the initial conversation was uneventful, it became very clear that the true intent of Olivia's call was to try and sale me the email-plus program. She offered to get me a 20 minute consultation, so I could get started right away because in her opinion, people new to the program were often overwhelmed and unable to really get started. I told her that I wanted to go through the trial program to really get to know the system. She came with selling point number two which was, "People always get uncomfortable when I start talking about money." No one said anything about the cost of the program because it's published on their website, so I knew the cost, but still opted to try the program first. Even though her line of discussion was questionable, I again stated I wanted to try the program to see if it would fit my needs and would need to know the program when the consultant was gone, so thanks but no thanks. She then moved to point three which was she thought working with a consultant later next week would be best for me, and I would still have time to play around with the program. I still wasn't interested as I explained again that I wanted to use the program and see if it worked for me. This is when she started raising her voice, talking over me, and being disrespectful. She started exclaiming that she didn't understand a person who was being offered a free trial of the plus program they could cancel with no obligation. I again explained my position to go through the trial I signed up for. Then she offered to have graphic artists design my first email, and it would be state of the art. She also repeated how difficult the program may be for me as it had been for others. I mentioned that the templates I had been playing around with when she called seemed simple enough because they were drop and paste. She tried to tell me how much more I would be getting, but I told her that both programs were designed by the same company, so the quality would be the same. She then started shouting and talking over me. I continued to talk. It seems her tactic was to try an intimidate me into a purchase. She was irritated and her comments and demeanor suggested so. The final straw was when she said, "So you are doing the trial to try to send out an email?" I said, "Excuse me?" I told her that she had crossed the line and was very disrespectful and unprofessional. I told her that money was never the issue, and I not only was not interested in the email-plus program, but I had no interest in Constant Contact at all because of my interaction with her because if this is how a business allows an employee to call me and speak to me in this way, I would never do business with them. I told her that I had over 500 email addresses in my contacts, and I did not need Constant Contact to help me send an email. I asked her what her name was again, and she said Olivia. I let Olivia know that I would not be doing business with Constant Contact and would let all of my contacts and colleagues know to do the same. She then threatened to close my account. Of course, I didn't care because I was going to do so as soon as I hung up. I phoned customer service and was connected to a manager who apologized, but the damage was done. He stated they would look into my complaint and this was an isolated incident, but seeing these other complaints here suggest otherwise. I also called and asked that my account be closed and deleted. I was told they would close it after the trial expired. I stated again that I wanted the account closed and deleted. I was told they would just let it expire. Do not do business with a company who takes pride in demeaning and intimidating you into doing business with them. No means no, and to continue to try and sell to me for 40 minutes was just thirsty and unprofessional. I will not waste another moment on this company and advise you to look elsewhere.

Been a customer for years. Great for my monthly email program. My two biggest complaints are how they have changed the platform to limit not only the number of available layouts, but I can no longer edit the content through html. It looks like someone (a techy person) wanted to make it easier, but instead they made it more limited.
The second biggest complaint is how it doesn't automatically resize for mobile.
Fortunately, I use the same layout I have used for years, so I just keep copying it and then changing the content, so I still have the full html editing use and can change the stylescript as well.
For someone who has never used a program like this, the current layout and newsletter choices appear to be extra simple.