ColourPopReviews 331

Purchased it through the international website, no package received, no refund received.
Contacted the customer service through email, and she just said sorry that's the company policy thank you for your understanding blabla bla. We will issue replacement products and voucher for any discontinued items.
I mean after such a bad experience, who would expect to believe that.

Honestly I've never heard of colour pop before till today and honestly I love love love the colours that I seen. And the products awesome. I would love to try this..

Additionally, their website over the past two to three weeks has been running incredibly slowly, refreshing itself, and making it wildly difficult to use. Very disappointing to see this rapid decline.

Honestly the products aren't bad. But I spent over $100 and shipping said up to 10 business days. I've now placed this order over 2 weeks ago, with little tracking information, and still no products. This isn't the first time I've had this issue with ordering through colourpop.

They took over 7 days to even process the order but took money out my account. They also had a whole different card last 4 digits when I was checking the status of my order. I had to screenshot my account bc I needed proof. I emailed they they just told me be patient.

They absolutely think they can just do this to people and they will still get business but there are other great make up options out there that will treat their former customers well and colourpop will lose their edge. They obviously take for granted that people will put up with their horrific service

I looked over the pictures online and the colors are so hard to see anyways I bought a darker color and emailed them for a exchanged but the policy I just notice says no refunds or returns. I have a lot of there products no problems but I think they should have a exchanged policy and have the customer pay for the return. I won't buy from them again.

I places an order over a week ago and it still has not come in. I am leaving the country on Monday so I reached out to ask what was going on. They said they were processing. It's been over 7 days and still processing? So I asked to cancel the order and they said they couldnt. I asked yo change the delivery address and same thing. I emailed them and of course no one can help you.

I was denied the use of a VALID 20% off coupon. I would've just returned the items after I contacted them in reference to not being able to use the coupon at checkout, to only be told that there was a NO RETURN policy. How can you stand behind your brand if you don't honor what you advertise? DON'T WASTE YOUR TIME! THEY WON'T BE AROUND LONG

I have ordered from Colourpop countless times, and so have a lot of my friends. I have never had any complaints, shipping was fast and timely. The tracking also worked very well. Keep in mind I live in California (where Colourpop ships from) so that may be the reason for the quick and seamless delivery.

They refuse to give you a shipping date, they refuse to give a tracking number. When you say you did not ship cancel. L Their response is NO YOU CAN NOT CANCEL AND NO REFUNDS buried in their FACTS, Avoid them at all cost Please

The eyeshadows are so beautiful and easy to blend. I own three pallets and each one of them had delivered the same great results. There really is no reason to stray. The price is amazing for the quality. I absolutely recommend them to anyone.

Just received my cargo highlighter bronze. Its absolutely something to die for. Definitely coming back for more.

This is the biggest joke. I made the order on march 14th and they are saying that the 21 business DAYS end in July 1st. They are a scam. I am so sure they are only paying people online to get good reviews. If you find colourpop in a store then buy it. But the online store is a joke. They are extremely rude and they will not give you a refund for the products you will never receive. And i am so mad because i lost 50$

I made a big order, never came in, they said they delivered the item, but I have cameras by the door, no one ever came in to deliver the item, super upset, I spend so much money, stay away from this company, not worth your money believe me.