Collections Etc.Reviews 113,529

I placed my first order of two items with a free shipping coupon, just to try them out. About 10 days later, I rec'd a letter that said I did not specify a size on one of the items. I called the number given to give them the size I needed. Nothing else was brought up by their representative at that time. I rec'd a shipment of one of the items and was waiting for the arrival of the second item. About 2 weeks later, I received a letter saying that the "free shipping" coupon was for three items and to send additional money for shipping charges. I still have that coupon, and nowhere does it say any item minimum. I have rec'd subsequent catalogues that offer free shipping on two items. When I called customer service, I find they have cancelled the second item and deducted the amount of shipping charges they were demanding. They have a credit on the books for the amount I pre-paid for that item (minus the extorted shipping charges). The customer service representative said that they had already sent the refund... but they had not! I insisted he look into it and after a long hold, he said that the credit could not be processed because of a problem with my credit card. Um, nice try... you do not have my credit card because I paid with a check. The service representative was not overly friendly or willing to help. It would have been simple to placate me and keep my business: waive the shipping and ship my item. But he did not and I asked to be removed from their mailing list. Glad it was just this once, it was only two items and they didn't actually have my credit card on file. Caveat Emptor (Buyer beware!)

Do not order from this company. They bill you for premier shipping instead of waiting 30 days. When I called, they said they would refund that 14.95 plus the actual shipping charges. When I called the 1st girl said they bill immediately. I spoke to a Mgr and obviously the 1st girl removed my Premier savings status because the mgr said she could no longer find that and I was billed for 2 day shipping. Also... do not order anything with lights or solar lighting because the lighting only last for a wk and when you call to return, they don't refund your money either. They are a RIP off and I am writing the BBB about the extra 24.95 shipping they charged and refuse to refund.

I placed an order last November, they were mainly Christmas Gifts. They overcharged my PayPal acct. Received in Jan '18, with 1/2 the items being out of stock when original confirmation receipt said everything was in stock. I promised myself I wouldn't order anytime soon. So, today Nov 14 2018 I ordered again. They overcharged my PayPal account AGAIN! After talking to 2 of their reps (in the Philippines and their limited English), I was hung up on twice, the third time asked for a supervisor. She still could not account for the PayPal overcharge, this all took about 1 1/2 hours! Now, I NEVER order from Collections Etc. UNLESS I develop a liking for frustration, disappointment and paying more than what is in WRITING! Yes, I was refunded the money last year, but I had NO gifts! Terrible Customer service.