CoinbaseReviews 824

I found a series of fraudulent charges ACH from Coinbase to my bank account. Coinbase does not seem to have proper fraud controls in place to prevent the abuse of their platform which does not speak well of the company as a whole. A call to their fraud department results in an unprofessional voice mail instead of a fraud professional. They should do better.

These people have the worst customer service in human history.
On June 14th I sent an email to Coinbase support stating that my account has been locked.
June 16th, Josh from Coinbase responded and told me that it was because my payment for a previous purchase was pending and it should clear in a day or two and at that point, my account abilities would be restored. Thats the last I ever heard from him or anyone at Coinbase.
June 24th, I sent a follow up inquiry (no response)
June 27th, I sent a follow up inquiry (no response)
June 29th, I sent a follow up inquiry (no response)
June 30th, I sent a follow up inquiry (no response)
I have tried to call information to get their number, they are not listed. Ive contacted the Better Business Review and searched dozens of sites online to try to talk to a human. All they say is to send an email or go to their website. However, they are totally unresponsive. These people have the worst customer support of any business that I have ever seen! With no way to contact them and no way to get a response. It is very frustrating!

How much has Coinbase defrauded you? Send the amount expressed in US Dollars to: *******@gmail.com Let's see the total and discover whether law enforcement is interested. DO NOT send personal information, just the actual dollar amount of your loss.

I lost USD $2,000 to them two weeks ago in a BTC purchase order they cancelled for no reason, then failed to refund the money they had withdrawn from my bank account.

Please post this contact email address and request to your Facebook and Twitter accounts.

*******@gmail.com

On Twitter:@CoinbaseFraud

Coinbase requires users to share their most personal state-regulated information, such as their real world identity via state-regulated ID and their social security number. When I asked them to change this for the privacy and safety of their customers, they declined on the basis of "regulation requirements". A company that cowardly kowtows to the state is a clear sign that when our MONEY and our RESOURCES are at threat, Coinbase will be out to save itself.

They suspended my account, tried for days to get an answer why, claimed I may be using the funds to fund terrorists. I accept Bitcoin on my website and demanded I turn over all my customer details, not just the ones that used Bitcoin. When I refused they closed my account.

Also every time I sent an email to there customer service I would suddenly get porn spam. I know it's coming from them, I only used that email address for Coinbase communications.

I suspect they only wanted my customer database so they can try to get people to move over to them.

I have an open case with these people regarding a $1000 transaction that I initiated with Coinbase. Their website tells me that the transaction is complete, however I haven't received my funds yet. I keep writing to them and all i get is the "wait alittle more" response. I am very displeased with their service. I write to you as a warning. For the sake of your sanity and you money, DO NOT DEPOSIT or WITHDRAW any money into this service! They will flat out rob you. I have read the warning from other people and didn't listen. But the warning is REAL. DON'T MESS WITH THESE GUYS, THEY WILL ROB YOU. If you want details, I will give you all the details you need.

HEED MY WARNING! These people kidnap and rape your bitcoins. They are low level shady bottom feeders. They don't care about you the only take your money and give you the finger. I got raped by these scumbags for $1000. I am definitely filing a complaint with the Federal Trade Commission.
To file a complaint Google "FTC". And look for "Submit a consumer complaint"

Without a doubt, the worst customer service I've ever experienced. These guys tried to hold MY MONEY hostage. It might not seem like it now, but these guys are going to be remembered in the same thought as Mt Gox. They're happy to take your money, but when you need assistance because their awful application doesn't work as expected (and it WILL happen), you're completely on your own.

Managed to get my money out by transferring Bitcoin out in time.

Avoid at all costs. YOU HAVE BEEN WARNED.

Finally, don't be fooled by their "support" on social media/reddit. They tell you to get in touch if you announce a problem publicly but when you do, they never get back to you. Publicly, it looks like support is happening. But it's not. I think they have one person working support. Seems all he's doing is scratching his balls.

Avoid at all costs.

All of a sudden Coinbase is closing my account and I cannot access it to transfer my bitcoins to another wallet. I have been going back and forth with their lousy customer
Service for over two weeks as I changed my phone number and now I cannot access my
Account. Coinbase "outsourced" the verification process to authy.com and they are giving a
Really hard time to accept the phone change. They "argue" that they are doing it for security reasons, so they can be sure that I am the owner of the account. First authy mentioned that they will take TWO business days to process the request. I kept contacting them and today they say that it will take an extra THREE business days. They are supposed to be technology companies! It's ridiculous!

I feel compelled to write a review only to offset the horrid reviews I see here posted on this site. It does take a while for Coinbase to approve a high level of "Instant" purchases (as opposed to purchases that take days), but that is fine with me. The fact of the matter is that Coinbase is insured and it is a very "institutional" feeling trading platform. For me, that makes me like it more. There are lots of exchanges out there, but this is the only one with high financial level institutional trust for me to use. They charge a 1% fee for changing Dollars and Bitcoin in either direction (Buy or Sell), but for using your Bitcoin to buy services directly it costs nothing other than the BTC itself in your account. I highly recommend trying it out today!

After verifying myself to death several weeks earlier, Coinbase canceled 13 of my pending purchases from the past week, and will not respond to emails. Chat simply hangs up on me.

Of course, they cancelled them all at 5 pm, today, Friday May 22nd. The Bitcoins were supposed to be in my account by "end of business day" today. Why didn't they cancel when I purchased, instead of the day and the minute they were supposed to be funded into my account?

I bought at 232 and Bitcoin went up to 240 today. So I'd have to re repurchase at a higher price. How convenient.

I needed the Bitcoins by Friday May 29th to purchase something that will not be available after May 29th. Because Coinbase cancelled all my transactions, I will not be able to make this much desired purchase. I have lost out completely. Way to go Coinbase.

Their customer care is ABSOLUTELY APPALLING!

Today is Friday May 22nd. My buy/sell capabilites are locked. As is Memorial Day Weekend, even if they unock my account on Monday, (a big if) it will be too late to receive any Bitcoins by Friday May 29th.

The earliest I will be able to receive any Bitcoins purchased will be Tuesday June 2nd and the offer ends Friday May 29th. It takes four-five days to get Bitcoins from Coinbase.

Is there any way to give no stars? This business does not even deserve one star!

All I get is the run around. I do not know when or if I will hear from Coinbase on this matter.

I would urge you VERY STRONGLY not to trust coinbase.

Although I am new to bitcoin, I've been in the financial markets my whole life.

Whatever coinbase may have once been, it is not, now. My main bank account website, for example, has never had a glitch or an error... ever. Sometimes it's offline. But not even a small glitch, much less a fundamental error.

In three days on Coinbase. There are many glitches and problems. I've connected my bank account, for example, and bought a few bitcoins. Suddenly, there is an error not allowing me to make purchases, and pop-up screens directing me to send personal information to THIRD PARTY WEBSITES (of the kind that would enable anyone with that information to commit identity theft.)

48 hours ago, the tech person said the problem would be resolved. In 48 hours, no resolution, no word.

Also, somewhere on the site I read that they claim the right to TAKE BITCOINS out of your wallet, themselves, in certain circumstances. THEY CAN TAKE YOUR MONEY, it would therefore seem, from YOUR Wallet.

Or, should I say, "Your" wallet.

My best investments have been based, at least partly, on intuition. And I smell a BIG RAT at Coinbase. Whatever they may have once been, they are no more.

DO NOT TRUST COINBASE, or you will be Mt. Goxed, I promise you. Or be a sheep, don't think for yourself, get fleeced, and then slaughtered. Your choice.