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CNDirect Reviews Summary
CNDirect has a rating of 2.9 stars from 217 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CNDirect most frequently mention customer service, happy monkey and credit card. CNDirect ranks 237th among Wholesale Clothing sites.
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You burn in hell i will suit you
I will tell PayPal about you
I hope they close it for good
Tell the hole world to not buy from theme
Scammers and rippers
They have one person for customer service with different names including this name "charles" do not deal with theme
My worst experience ever
Those people are f****k scammers it's been 3 months since i ordered from theme
But till now i got nothing
And stupid reply from theme
Dear,
Sorry to bother you, i am Cici from CNdirect and in charge of the after-sale service. And i have noticed your review about the order which you haven’t received. Could you please tell us what's wrong? Could you please kindly contact [email protected]? provide your order number.
We are truly sorry that your experience with CNDirect did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Cici
Customer Service Department
They're $#*!ing scammers. I ordered a jacket on the 1st of September and the site shows me "Delivery". I asked countless times how long will it take til it arrives and all I've got were some answers that go around the bush. It's the 21st now and I've wrote a ticket asking them what's happening with my order, a week has passed and still no answer. Never buy from them, they're $#*!ing scammers.
Dear customer, this is Cici from cndirect customers service department.
Dear, could you provide the order number to [email protected]?
After we sent out your order to you, the statue will change to delivery. But if you select china post, usually it take about 25 business days.
Could you contract our after-sale customers service and we will check for you ok?
Yours sincerely,
Cici
Customers service department
Terribile e experience. I buy two 3.6 mt fiber carbon rod and arrived two 3.0 mt not carbon rod (more short). I write a customer support but not refund me... after my contestation my account are cancelled so i can't view my order information. Good system for resolve the problem, are you sure?
Dear customer, thanks for your letter and i am extremely sorry for this inconvenience.
I checked for you, dear, it is out mistake that we didn't change the title to 3 M. But dear, you ask for 10 usd refund is too much for us, we also promise that refund 1\3 refund. But you can't agree.
How about you return to us and then we apply full refund to you ok?
Extremely sorry for this inconvenience and wait for your kindly reply.
Yours sincerely,
Charles.
Customers service department
My order got shipped the next day after I placed it. It took a bit long started to think wasn't going to get so I emailed them. They got back to me the next day. I placed another order that day let them know I got my first order and that I placed a second order so they emailed my back a tracking number for my new order.
Order from them July 27th and its September, no package or items still. Customer service is terrible, won't help you at all. Thieves!
Dear,
Sorry to bother you, i am Cici from CNdirect and in charge of the after-sale service. And i have noticed your review. Could you please tell us what's wrong? Could you please kindly contact [email protected]? provide your order number.
We are truly sorry that your experience with CNDirect did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Cici
Customer Service Department
How long does it take them to ship off items? Because I ordered from them a week and a couple of days ago and I haven't received my items yet not even a email
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
We are always more than willing and glad to offer help, please feel free to contact us to [email protected]
Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
We are looking forward to your message here!
I have an athletic figure and wear US M (Asian L). I ordered Asian XL for long sleeves top/dress because I usually have fitting problem around my arms, and order Asian L for regular dress/top. All the tops/dress fit perfectly! The XL dress end-ed up a little bigger but not baggy, it's all good! :) It arrives less than 2 weeks. So happy with my purchase!
Price 5/5
Quality 2.5/5
Shipping length 4/5
Shipping charge 1/5
You get what you pay for. Sizing is small because of asian sizes. Okay in my opinion.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
We are always more than willing and glad to offer help, please feel free to contact us to [email protected]
Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
We are looking forward to your message here!
So I ordered a few items, and at first it seemed okay, didn't think about reading reviews before ordering because I figured it would be fine. Turns out, after reading all of their reviews, I should have never ordered from them.
First off, always checkout with paypal if you're going to do business with them, because if they don't send you all of your merchandise(or none) you can open a dispute.
I am currently trying to sort out with them my issue, but when I ask a question they don't answer it whatsoever. They say the general "sorry for the inconvenience" and don't do much of anything. I have not opened a dispute with paypal yet, but if I don't end up getting my package after 50 days of the purchase and they still decide not to answer my questions so we can get this resolved then I will definitely do so. At this point, I won't be doing business with them again, though if it's resolved in a timely manner, I may reconsider this review.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
We are always more than willing and glad to offer help, please feel free to contact us to [email protected]
Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
We are looking forward to your message here!
YOU HAVE BEEN WARNED: CNDirect is horrible! STAY AWAY! They are scam artists, frauds and you will regret ever doing business with them. They are incompetent, unreliable, unprofessional and the customer service is pathetic. Not only does their broken English make communication unbearable, don't ever expect to get a refund back unless you go through the process of filing a complaint through PayPal. I paid for an item to be shipped via UPS to a PO Box in Guam, but was told they could not ship using that method. They asked me for additional shipping money to ship the item via DHL instead. Shortly after I paid them the extra money, they came back and said they couldn't ship via DHL either. Ultimately, they ended up shipping the item a week later via ChinaPost (which was much less expensive than what I paid). So where's my refund for the difference? To this date, I've had to email them everyday to try to get them to give me my money back for the extra shipping. I've been dealing with two fake-American named individuals by the name of "Charles" and "Lee"... both IDIOTS, if not the same person. They will stall and give you the run around for days! I eventually had to file a complaint with PayPal last week, just to ensure I get my money back. They claim they cannot issue my refund until I "close the PayPal case", but don't believe it for a second. They just don't want PayPal to deactivate their account due to numerous complaints. If anyone ever has trouble getting a refund... I urge you to file a complaint with PayPal, as they are the only ones that can work to get your money back from these crooks! I caution anyone, especially store owners using them for drop shipping... STAY AWAY FROM CNDIRECT! They are an awful company and their bad business practices will leave you upset, disappointed and regretting giving your money to them!
Dear customer, at first, i am extremly sorry for this inconvenience and beg your forgiveness of this mistake we made, we already sent out your order to you and promised that we will give you full refund fo the extra shipping fee you paid. But you opened a case even we promised that give you full refund, as my colleague Charles explained many times, only when you close the case so that we can apply refund to you, but you didn't agree. Could you kindly close the case at first and then we will apply full refund to you of the extra shipping fee you paid for? We want you to be one of regular customers, we want to provide the best solution to you, but you didn't agree, it is not the first time you brought from our site, each time we trying best to provide the better soltution.we extremly sorry this mistake we course and could you give us another chance and we will keep improving our service ok?
We are truly sorry that your experience with CNDirect did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
I ordered a packet from you three weeks ago, when will I get it in my mailbox in Sweden?
Dear,
Sorry to bother you, i am Cici from CNdirect and in charge of the after-sale service. And i have noticed your review. Could you please tell us what's wrong? Could you please kindly contact [email protected]? provide your order number.
We are truly sorry that your experience with CNDirect did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
I ordered a few items from them on 13/06/15. I paid for UPS shipping which was reliable becsuse I received it on 22/6/15. The lace shorts i ordered was of good quality. I ordered 4 of the same dress in different colours all in the same size (Large, I wear a medium) but the black was wayyy smaller than the white even thou they are the same. This was my only problem
Dear, i am really sorry for the size problem and beg your forgiveness, could you please kindly provide your order number and pictures to [email protected]? we will check the problem for you and give you a solution.
We are truly sorry that your experience with CNDirect did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Cici
Customer Service Department
I am very happy with this company! I have contacted customer service several times and I have always received a response within 24 hours. Great customer service! They have great prices and my order has arrived in 11 days! I will be placing orders again!
For me, they worked properly, I have nothing bad to complain, recommend it to everyone.
Not only is CNDirect the biggest scammers ever, but they seem to enjoy lying to their customers.
For two months they have held up my refund. They want me to remove my bad reviews first.
But as another contributor had the same problem and removed the negative feedback and then never received the refund, I will not remove feedback nor stop the official complaints until I get my refund.
Please people, avoid this company. Do not be tricked into believing the phony positive feedbacks that they produce themselves.
I can see this company folding in the very near future so do not waste your money
Dear customer, how are you recently? I have try to contract with you times and times, but you never reply to my email, as you can see: http://www.17track.net/en/result/express-details-100001.shtml?nums=4477948613 your order already deliveried in time.if you didn't get it, we will contract with DHL to investigate for you.if it got lost on the way to you, we will apply full refund to you, so could you reply the emails from [email protected]?please trust us and we will give you satisfied solution, we still want you to be our regular customer,
Best regards
Customers service department.
I order five items from them. They emailed me that one item was out of stock. When I received my package about three weeks later, one item was missing. I thought there would be another shipment. When it didn't arrive, I contacted customer service. The rep told me that all items were mailed in the same package. I explained that one was missing. She told me that "maybe the customs check the parcel, but forgot to put all items back in, dear, in order to protect your profit". (Exact words). I angrily told her that there was no evidence of the package being open, besides if customs open a package they would put a note indicating that it was inspected. I asked for a replacement which was refused with her again insisting that the item was shipped. She said that that they would refund my money. Two weeks passed there was no refund and no more emails from them. I have again contacted their rep and is demanding my money.
Don't buy from them unless you want to be fighting to get items you purchased or trying to get your money back!
Dear customer, this is Cici bother you again, i checked for you and extremly sorry for the mistake we made, we already noticed that and apply full refund to you of the item you didn't receive.
We are truly sorry that your experience with CNDirect did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Shipping is fast but I ordered a shirt it was a white elephant shirt it smells like cigarettes and it had stains on it with a piece of hair on it. I'm throwing the shirt away!
Dear, i am really sorry for the problem, could you please kindly provide your order number, item number and pictures to [email protected]? we will check the problem, and give you a solution.
We are truly sorry that your experience with CNDirect did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Cici
I added 8 cheap things into my cart; so I assumed when I would look at the cost it wouldn't be that bad. But when I looked at the total for the items alone, without shipping, it was $110.66. I knew that it looked funny so i added the total myself and it came out to $55.33. I did not have 2 of each item so i immediately called that bogus number they give you and after the line being busy a few times I ACTUALLY got through. The man told me that it was there were extra fees that applied. BULL$#*!! I do not recommend that anyone waist their time or money on this site.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
We are always more than willing and glad to offer help, please feel free to contact us to [email protected]
Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
We are looking forward to your message here!
Once bought items form Cndirect.the items are cheap, a good buy
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Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
We are always more than willing and glad to offer help, please feel free to contact us to [email protected]
Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
We are looking forward to your message here!