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CNDirect Reviews Summary
CNDirect has a rating of 2.9 stars from 217 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CNDirect most frequently mention customer service, happy monkey and credit card. CNDirect ranks 237th among Wholesale Clothing sites.
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They are surely heading toward a bankruptcy. Want to hear a good one?
If you open a dispute, their system will refuse to refund you. So they say.
If you have money to waste, buy from them.
So I Google cheap clothing websites. Long and behold cndirect pops up. I'm amped that they're prices are stupid cheap. So guess what I did? That's right order a bunch of items. Smh shouldn't have did that. This order was placed on Feb 19,2015. My delivery address was to be delivered to DC. My freaking order ended up in Philadelphia, PA. Like where they do that at? Apparently CNDirect huh!? Not to mention to add misery I placed a order before that on the 18th of Feb. That's still in China. It said that it will reach me by the 3rd of March. So we will see! Smh. Thank God for PayPal and their loyalty. At lease someone has it. I'm reporting them to Fox 5 news
CNDirect is something of an all-purpose store. A wide range of clothing, jewelry, toys, home decor, consumer electronics, and more is on offer at CNDirect. I was initially impressed with CNDirect's prices, and I needed a new pair of cheap airplane earbuds so I bit. I ordered a pair of earbuds and a T-Shirt cause it seemed cheap enough. The total price for everything was about $10.
Americans have multiple choices of delivery service, including ChinaPost, UPS, FedEx, and DHL. None of the choices are usually free and, depending on the product, not every option will always be available. ChinaPost and UPS seem to be the cheapest for US deliveries on average.
I selected ChinaPost shipping cause it was the cheapest. Shipping was $3.50, so everything together before the coupon was about $13. I had a 20% off coupon from Pandacheck, so I ended up only paying like $10. I liked how they gave so many shipping options. I almost sprung for UPS because it was only $2.50 more, but I'm cheap so I went with the cheaper ChinaPost option.
My order didn't arrive for almost 6 weeks. I emailed customer service after about 5 weeks and they told me I had to wait at least 8 weeks before I could complain. I thought that was a little rude, but my order arrived a few days later so whatever.
The earbuds work fine. They're about the same quality as the generic earbuds from Target, but they were cheaper here so I'm happy. The shirt is a little small (I think they use Asian sizes). I was going to return it, but they told me I would need to pay for the shipping costs myself. I wasn't about to spend $30 to return a $5 shirt so my girlfriend has started wearing it as a night shirt and she likes it, so its not a total loss.
Overall experience: There are better shops, but CNDirect is cheap enough to make it worth a look for little things.
Dear, i am really sorry for the long delivery, and could you please kindly provide your order number to [email protected]? and i will try my best to apply a 5% coupon code for you as compensation.
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Phoebe
Customer Service Department
It is a scam. I ordered a few items. They did not ship them for 2 weeks. I told them to can cell the order. They change the status to shipped and told me that they shipped it olready. 1 item was marked as out of stock and status was refunded, which was never refunded. When I received the package, half of my order was missing, so I asked if they were in another package. The reply came and they were out of stock and asked me if I wanted a refund! What a joke. Then they would send me an email for each of the missing item asking if I wanted a store credit or full refund. Playing me al the time to delay the PP dispute. I opened dispute with PP and got my money. They are definitely scammer. I wonder why PP still works with them.
Dear customer, this is Cici from cndirect.com after-sale again, have you got all the items you made in final? Since for a long time we haven't got any new from you, could you kindly tell me your order number or the email address which can contract with you to solve the problem for you ok? Could you send the email to [email protected]?
We are truly sorry that your experience with CNDirect did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Its scam stay away. I ordered some stuff from them, cheap, just to check is it trusty seller. And guess what they didn't manage to ship it for two month. Tried to fill request-form and it didn't work. After reaching them over live-support, they told my that my order was returned by customs for some unknown reasons, a week after they tell me that my order was out of stock. Shame for them..
Dear, i am really sorry for all problems, and beg your forgiveness. Could you please kindly provide your order number to [email protected] if we have not arranged the refund of your order which you did not received? We will check the problem again and give you a solution.
We are truly sorry that your experience with CNDirect did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Cici
I have yet to be impressed by them. I purchased clothes and nail supplies from their website. I did receive each package I have ordered. The quality is very low. You really do get what you pay for. Or even less. I would say Forever21 has better quality, which means something.
A huge turnoff for me is how unreliable the reviews are on the website. I wrote reviews on the items I purchased. The reviews were supposed to be verified before posted public. Only the good reviews went through while they prevent any bad reviews on any product to be posted. This was just shady and poor business practice. You can't see the product in person so I usually like to look at other customers' reviews. Hence, there's barely any reviews on any products and if there is, they're usually short and brief. Definitely not helpful. I wouldn't recommend this site to anyone unless you're looking for some really cheap (in terms of quality) stuff you want to try. I personally don't think it's worth the time since shipping is very slow.
CNDirect.com is a scam. I ordered stuff from them and it did not arrive until now. It has been 3 months!
I emailed the customer service asking to resolve this problem, but they told me to wait and wait and wait.
They promised a refund and it has been weeks, and I haven't receive it.
They are smart asking me to wait because now it's too late to dispute this transaction on PayPal!
I DO NOT recommend anyone to shop on this website at all. THEY ARE SCAMMERS!
Dear, i am really sorry for the delivery problem, and beg your forgiveness. But dear, shipping time depends on shipping method you choose, if you choose china post, it always needs a long time. Hope you can kindly understand. And have you received your order now? If still have not receive it, could you please kindly contact [email protected]? and provide your order number. We will check the information again, and give you a solution.
We are truly sorry that your experience with CNDirect did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Cici
Please do not use this site. I placed an order about a month ago then canceled it apon hearing about it's fraudulent nature. After about 2 weeks of pestering "customer service" via the online chatting feature, I have not been refunded the money and have accepted that I never will. I urge you to please stay away from the site.
Dear, i am really sorry for the problem, and beg your forgiveness. Did you received your refund? If not, could you please kindly contact [email protected] and provide your order number? We will check the problem again, and give you a solution.
We are truly sorry that your experience with CNDirect did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Cici
Its scam stay away
I order clothes for 350$
And they didn't send for a month they give me a false track-number for fed-ex every time i e-mail them they say you will have it soon and i have nothing
Dear, i am really sorry for the delivery problem, and beg your forgiveness. But i need to mention, if your shipping method is china post without tracking number, then there will have no tracking number for you. Did you received your order in the end？ if still have not received your order nor refund, could you please kindly contact [email protected]? provide your order number, we will check the problem for you, and give you a solution. Please do not worry.
We are truly sorry that your experience with CNDirect did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Cici
Shop with CNDIRECT.
I believe you will find buying from this company is a wonderful total shopping experience.
My comment is based on my experience of more than 5 years online shopping with various online shopping websites.
CNDIRECT is outstanding.
The best costumer service ever! Don't ever believe others negative comment about them! Because I fell into their words and judged them without knowing the truth! I ordered a lot of stuffs together on Sunday and they shipped it in two days! Till now I find this company the best the stuffs are really inexpensive and very good quality I will recommend this website to all of you! Trust me you will never regret ;)
I've placed three orders to CNDirect. Each order arrived in full. I used UPS shipping two of the times, which I recommend because you get a tracking number. I used Chinapost last time to save a bit of money, but it did not have any tracking and the order took longer to arrive. I paid with paypal each time.
I especially like the nail products and wallets I've ordered. They are insanely inexpensive and better quality than expected.
Dresslink owns cndirect and new dress its all the same company. Facebook and Google are trying to shut down there ads so we don't fall for there tricks
Dear, i am really sorry for the problem and beg your forgiveness. Could you please kindly provide your email to me? I will check the problem and give you a solution.
We are truly sorry that your experience with CNDirect did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Cici
I did my payment with PayPal wich was the safest option anyway, I got an e-mail rightaway saying it would take about 17 days. I received the product within these 17 days I think it took 10 or so, the product was even better quality than I thought it would be, I'm making a second order very soon!
I made two orders about a week ago, adding up to about $60 or $70. Under the status is still says "payment pending" and no money has been taken from my account. I've never had a website take this long to actually pay for the items? I've emailed them and attempted to call costumer service, but the US number is invalid. I've seen so many good reviews for them by youtubers and such, so I was really surprised. I just want my clothes ugh!
Dear, i am really sorry for the problem, and beg your forgiveness. If you paid via western union, normally we need 4-5 business days to pick up payment, since we need your right and full payment information to check whether it is available to pick up or not. And sometimes, we even need to go to our local bank to pick up payment. And if you paid via paypal e-check, then it needs 6-7 business days to receive the payment. Hope you can kindly understand.
We are truly sorry that your experience with CNDirect did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Customer Service Department
There's low prices, and shipping is even smaller than it would be on Amazon. I've read the others and they complain about how long it takes to ship, however, it is a Chinese wholesale website. They ship overseas, making it take a while longer. Yet, if you're willing to be patient for a great consumer price then I stay go ahead, it's perfect for you. Also, listen to the sizing, because I bought a dress and got Asian M, thinking it lied about the sizing, but no, I should've bought an Asian L. Luckily, I sent it back and got the right size.
Thanks CNDirect! You're awesome.
Very Disappointing! This site pulls you in with very low prices on the listed items. I ordered a few items off of this website and have yet to receive them over a month later. I went back to cndirect.com to find their customer service number for the U.S. *******060 which of course was not a valid number. I emailed *******@cndirect.com over a week ago and once again NO RESPONSE.
DO NOT USE THIS WEBSITE YOU WILL BE SCAMMED.
Dear, i am really sorry for the problem and beg your forgiveness. Dear, did you receive your order in the end? If you still not receive your order, could you please kindly contact [email protected]? normally we can reply you within 24 hours except the weekend or holidays.
We are truly sorry that your experience with CNDirect did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Cici
Customer Service Department
A week to process my order and they won't respond to my emails. This website is fraudulent they only took my money and will never ship my merchandise. What a shame
Dear, i am really sorry for the long processing time, and beg your forgiveness. But dear, normally we need 2-4 business days to prepare the order to control the quality. Hope you can kindly understand.
We are truly sorry that your experience with CNDirect did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Cici
Customer Service Department
I placed an order for about 10 items almost 2 weeks ago now. The money has been taken from my account, but it's still showing "pending payment review" on their site. I've now emailed them 6 times over the course of the last week and a half as well as sent messages on their facebook and called the "customer service" numbers listed on their site... which was a TOTAL joke. The north american number was not in service, and the china number went straight to a generic voicemail with no option to leave a voice message.
Dear, i am really sorry for the problem and beg your forgiveness. Did the problem solved? Could you please kindly contact [email protected]? provide your order number and payment information, we will check the problem again, and give you a solution.
We are truly sorry that your experience with CNDirect did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Cici
Customer Service Department
Joining dropshipping program on this website for special price, minimum total transaction have to more than US$ 500, slow processing order, slow response for the question, never using it again, although I already spend US$ 300. Cheaper price, but charge economy china post shipping method.
Confusing refund/dispute facility.
Better use aliexpress, find good reputation seller.
Dear, i am really sorry for the problem. Normally we need 2-4 business days to prepare the order to control quality. And we can reply you within 24 hours except the weekend or holidays,
As for shipping fee. It depends on shipping company, not us, so we also have no idea for that, hope you can kindly understand.
We are truly sorry that your experience with CNDirect did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Cici
Customer Service Department
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Dear, i am really sorry for the problem and beg your forgiveness. Do you mean that you have not received your order? If so, could you please kindly provide your order number to [email protected]? and we will check the problem and give you a solution. Please do not worry.
We are truly sorry that your experience with CNDirect did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
Have a nice day!
Sincerely,
Cici