ClickInks

I have been using ClickInks since 2007 and continue to do so. Great pricing as well. In the past, I would see ink cartridges for high prices, but with ClickInks, I was able to afford it and thank you.!

Terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible

Do not buy from these bozos. I reported a problem within the warranty time. The problem went away for a few days and then resurfaced... over and over and over. I have an hp printer, and a "supply memory error" keeps popping up and the replacement cartridge needs to be pulled out and put back in. I have done this hundreds of times. Cannot believe my printer has not fallen apart. Now that i am just a bit out of "warranty", they won't help at all. Terrible customer service. They don't answer their phones. Awful that i made a record of the complaint early on, yet they don't give a hoot. Do not buy from these crooks. Their products are not as compatible as they claim. Like others have said, they put you through ridiculous steps that don't work in the long run.

Terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible

I purchased 3 ink cartridges from Clickinks after buying a Groupon for reduced priced ink. I made a purchase WELL ABOVE the options offered on the Groupon. Immediately after placing the order, a charge was placed on my credit card.

When I finally received my ink, 2 out of the 3 registered as empty. I emailed immediately. Please see below for the painful blow by blow email between us.

This company has customer service that cannot handle follow up and staff that is just plain incompetent. I would rather pay full price than deal with companies like Clickinks! My advice to anyone... avoid this company at all costs.
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TO: Clickinks Date: Tue, Mar 22,2016 Subject: Order #*******

I received the above order. Only 1 of the black cartridges is working. The other black and the color one state empty when put into the printer. I tried a 2nd printer and they did the same thing.

Sandie
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FROM: Clinkinks Date: Mar 24,2016 Subject: Order #*******

Dear Sandie,

I am sorry to hear about your cartridge problem. If you could first please advice your printer and cartridge models and let me know the specific problem you are having. For example, if the cartridges are being recognized or are flagging up with a low ink error preventing you from printing and so on.

From this information I can ensure the best possible troubleshooting steps are sent to you in order to resolve the problems you are experiencing.

Alternatively, you may be able to find the answer to your question by visiting our user-friendly Support Center here: Support Center Knowledgebase

You simply need to type a key word of your problem, and you should be provided with a quick and easy solution.

If you would prefer, you can call our customer service team on *******657 and we will be happy to resolve this on the phone for you.

Sincerely,
Alex

Regards,
Hilda
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TO: Clickinks Date: Mar 24,2016 Subject: Order #*******

The order number is in the subject line, so you can get the information there. I just need a return number so I can return the cartridges that do not work. My husband is an IT Tech, so I do not need to troubleshoot. The cartridges are just empty.

Sandie
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FROM: Clinkinks Date: Mar 30,2016 Subject: Order #*******

Dear Sandie,

I am unable to locate an account with your name / email address. Please reply to this email with an order/invoice number or alternatively your email address you used to register with Clickinks and I will be able to take the next steps.

Sincerely,
Alex

Regards,
Hilda
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TO: Clickinks Date: Mar 30,2016 Subject: Order #*******

The order number is the subject line! Are you kidding me? Just send me an RMA number

Sandie
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FROM: Clinkinks Date: Mon, Apr 4,2016 Subject: Order #*******

Dear Sandie,

You have recently been in touch with Clickinks regarding the query detailed below (#8016), and we have not heard from you for a few days.

If the issue is now resolved, you can ignore this email and the ticket will be automatically closed in five days time.

Should you still need assistance or advice, please reply to this email and we will do our best to help.
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TO: Clickinks Date: Apr 4,2016, Subject: Order #*******

This is a joke, right? Do you have any idea of what is going on in your Customer Service Department? All I want is an RMA # to return the useless ink.

Sandie
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TO: Clickinks Date: May 2,2016 Subject: Order #*******

It has been over a month and I still have yet to get a response from you. If I do not get a response by noon tomorrow, I will be hitting social media with bad reviews.

Sandie
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FROM: Clinkinks Date: May 2,2016 Subject: Order #*******

Your request (*******) has been received and is being reviewed by our support staff.

To add additional comments, reply to this email.

Clickinks
http://www.clickinks.com/
Tel: *******657
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TO: Clickinks Date: May 2,2016 Subject: Order #*******

What is there to review?!?!? I will throw away the junk you sent me. I will do reviews on your company on any site I can find, including social media, that your company is a scam. I will also be contacting Groupon, where I received the coupon for your company to let them know you are not a good company to deal with.

Thanks for wasting my time and money.

Sandie

This company has horrible customer service, internal processes, and staff that is just plain incompetent and rude.
Placed my first oder wit this company because I had a groupon on April 10,2015. By June 10th, I still did not have order and called. After attempting several times and being on hold for 20-30 minutes and giving up a few times I reached someone and they told me they would research and get back to me yet that day. After a couple days of not hearing from anyone, I again went back in to telephone hold and finally reached the same person after several attempts. He told me the order was returned as undeliverable by the post office but as we confirmed the address, they had the correct address. He first said I would have to pay for shipping to get it shipped back out to me and then after checking further they would ship for free again but if it was returned I would have to pay for it the next time. Unbelievable! So after not receiving it on June 23,2015, I tried to call and after 30 minutes of hold, gave up and called today June 24,2015. Got to speak to Traneisha and she said that something was not set up right and so they would have to go back in and credit my account and they I would need to go back in and place order again. She was not able to just do what they told me they were going to do... ship my order. She would not let me talk to anyone else as she was the supervisor and nobody else there to talk to. So I gave up, went to my account and placed the order again. I have no confidence I will ever see my order. My advice to anyone... avoid this company at all costs. Its not worth any price. Horrible company!

The customer service is horrendous. I asked to speak with a manager and the person I was talking to hung up on me. A legitimate company would never even thing of hanging up on a customer. The ink doesn't even work in my Epson NX430 printer. Please save your money and the headache. Do not use this company!