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Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Great service! Can reorder quickly and receive my order in a timely manner. Thank you!
I tried a new brand of contacts after years of wearing the same one- I was anxious but my fears were calmed since my order arrived almost immediately and I could try on my new contacts. They are great! More comfy after hours of computer staring!
VERY FAST BUT WISH THERE WERE MORE DISCOUNTS!
DELIVERED TO MY HOUSE WITH A VERY FEW DAYS AND EASY TO ORDER ON LINE
I've been ordering from Clearly for many years now. The ordering process is very user friendly, delivery is fast, and price is reasonable.
It was fast and easy to order and I even received 4 days early, that was a bonus because I had ran out of my contacts and hate wearing my glasses.
Thank you!
My contacts were not in stock at time of order but I did not have to wait long and they were delivered by FedEx at no extra cost.
Contacts order I placed arrived successfully
Without any problems…………….,……………………………………,.,,,,…………………………Cheers!
Took longer time to ship than expected. Other than that everything is okay.
Thank you for your review, Fady! We are sorry to hear of the delays encountered while having your order processed. We know the products we provide are a critical part of our customer's everyday lives, and we understand timeliness is so important when you're relying on our product in order to see so we do thank you for your patience and understanding on this. If there is anything further we are able to assist you with, please do not hesitate to reach out. - Team Clearly
Service was great. And I received my contacts within a week.
Thanks clearly for the quick delivery as usual! My order usually requires extra processing time so it's great that I get it quickly!
Excellent service. Received my order quickly and in perfect condition
Ordered from Clearly when Costco eye clinic said they wanted me to get another eye exam before I could buy my old prescription contacts. I knew that my eyes haven't changed so I didn't want to waste 100$ on a exam again. Checked out clearly and ordered that day. Order came on time and contacts work great. Do recommend
Excellent experience as my daughter needed them quickly before going on a trip. Thanks!
Was delivered quickly without any hassle. Very pleased!
I was originally told that my order would take longer due to production issues, I'm happy to say the order came in much faster than I was told! Great surprise to see it at my doorstep in time for me to head out on holidays.
All 3 pairs were no good.
Bumps or some kind of defective.
Waste of money
We're sorry to hear about this experience! It sounds like these contact lenses may be defective (which is covered under our manufacturers warranty policy), or they may not be prescribed for you by your eye care professional. Either way, we'd like to help further with this, and we'll reach out to you directly. Keep an eye on your email inbox. Thank you! -Team Clearly
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
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We're sorry to hear of the delay's encountered Linda, but we're so glad to hear that you're order was quickly and successfully received! We're glad to be able to help! We're looking forward to 'seeing' you again real soon! - Team Clearly