ClearlyReviews 5,182

Ordered contacts through them with a price match from their competitors. They said that they will put the full amount on hold on my card and then charge me only the price match once it was approved. Thank goodness I check my card often because they charged me their full amount and not the price match. I contacted them, they denied charging me the full amount and claimed they charged me the smaller amount. They gave me some bogus Transaction ID #'s, so I contacted my bank. My bank confirmed they they charged me their full amount and there was nothing stating they would reimburse me the difference. I contacted Clearly.ca again, they denied it again and this time put it over to their finance department. My bank has advised me the put a dispute claim against them which I have done. I will never be ordering from them again.

I recently ordered a 6 month supply of contacts and a pair of frames from Clearly. I paid extra to have the C-Shield coating on the lenses. When the frames arrived, I noticed that my vision through them was noticeably worse than ever before, and an unbearable glare is present at all times while wearing them. They hurt my eyes, and can't be worn. These are my only pair of frames, and I really need them as a backup for when I need to take my contacts out.

I called clearly to get the replacement process started, only to find out that it's almost more trouble then it's worth. The agent never once apologized, and told me that I'd have to ship them back to clearly for inspection, and if THEY determined they needed replacement, they'd send me a new pair... In 3-4 weeks! They have my CC number, I'm not sure why they can't just place the order for the replacement while the defective ones are in the mail back to them. This is after all their fault, not mine. Why should I have to jump through hoops and wait a month to get the right glasses I paid good money for? It's all about the money to them, Clearly!

I'd avoid Clearly at all costs, and support your local optometrist instead.

Hello, I started buying glasses and contact lens on-line to Clearly Contacts (as it was named before) years ago in Canada. I am 100% satisfied with the quality, price, delivery time, return experience, and overall costumer service. I never used any other local optic, or online service because Clearly is the best for me and my family. My last order was on Nov 2019 and I am very happy with the two glasses purchased. Unfortunately people with positive experiences does not take time for sharing good reviews.

It's been said all over every review multiple times - The quality of their glasses are not worth 25 cents, let alone the $$ they charge. I ordered a pair of computer glasses from them about a month ago. When they arrived I was appalled to see what they actually sent! The glasses and frames were made of the cheapest plastic. After 4 weeks of infrequent wear, I noticed cracks in the frames - hence I'll be ordering new glasses again very soon since the very act of putting them on my face is making them break. Will most definitely not be ordering from clearly.ca. The product I received could have been bought at a dollar store.
Bottom line - the quality of glasses and frames are very poor. If you want something truly temporary (less than a month) and not all that cheap - then buy from these guys. If you want to wear glasses for more than a month, then order from other reputable online eyeglass providers.

I went into the Clearly Queen West store on my lunch break and Peter chewed my ear off for 90 mins! He kept pushing sales on me, and following me around. He wouldn't let me get a word in edgewise. I was surprised to find out he was the store's manager.

The reason I wanted to check out the Clearly store (affiliated with the website) was because of a character named Gulam, everybody recommends him. But unfortunately I got stuck with the so called manager. He is very pushy, he's all about sales and not about the customer. I can't imagine what he's like with his staff. Disgusting behaviour.

I've purchased 2 pairs of prescription glasses from clearly.ca. The quality of both was not what I expected. The frames are not worth the "discounts" applied. In the end, they were really quite expensive. The 2nd pair's frame cracked at the top of the frame and eventually the arm broke off also. Small details that were missing from the frames (i. E. quality of "plastic" and "aluminum" used and lack of flexible frames). The scratch resistant coating makes it difficult to clean the lenses thoroughly. I have a number of old pairs of glasses that I will revert back to until I purchase my next pair, at the onsite store located in my Optometrist's office. Reviews are important!

They offer 15% off contacts on orders over $100. They also offer free shipping on orders over $100. However, you have to enter a discount code to get either one, and you can only enter one discount code. So what they are offering is a $5 discount. I called to get the free shipping with the 15% discount, which they finally did when I pointed out how silly this promotion is. I was also told this would be a one time deal. Why do companies make marketing schemes that only frustrate customers. I will be looking for an alternate source for my contacts online. I found it interesting reading all the reviews about bad service!

Took over 2 weeks to get my first paid and they were wrong, they sent a second pair while waiting for the first to arrive.

When I finally got my first pair they were wrong, but they still shipped the 2nd pair.

Had to pay twice to get a correct pair sent, but my frames were "out of stock" so they replaced my metal frames with cheap plastic ones.

Then they held my refund for the first 2 wrong pairs till LONG after i sent them back, still haven't received it.

They're horrible to deal with, and only care about company policy and not customer experience.

Avoid at all costs in my opinion.

Used them for years. They aren't who they used to be. The first sign that they started to put cost over their customers was the shipping box. What used to be a sturdy shipping box became a crappy cheap box the same thickness as a business card box.

Then they stopped stocking my prescription. And all my orders had delays because they had to get sent to the manufacturer.

Now, they no longer carry contacts in my prescription. "Currently" unavailable actually means "not" as in never. Out of the blue. Chat bot icon is all over the site, but if you use it it, you have to fill in a bunch of info, only to be told no one is available. Call customer service? If you actually have a problem you couldn't solve yourself online, good luck with the call-centre rep who can't speak English, can't answer a single question, and has no clue what to do if your issue isn't in their stupid script. Try asking for a supervisor (hint: none are available). They will keep trying to go back to a script... one that has no actual info, or answers unless you have a straight forward request (in which case, you probably wouldn't be on the phone with them).

Move on. This company is the pits and they don't give a crap about their customers anymore. Each year they got worse, now they're rock bottom. A contacts site I can't buy contacts from... clearly they're confused. And clearly they can't answer fulfillment related questions.

Oh. And enjoy the multiple emails a day they will send trying to get you to buy the contacts that they no longer carry and you couldn't buy even if you wanted to. Yup. My standing as a long-term customer means nothing. Clearly they don't care.

Every-time I try to order contacts from Clearly there is at least an hour hassle trying to get them to price match. When they finally do they place ridiculous restrictions on the size of your order, how often they will let your price match and the dollar amount they will allow you to order. It's always an argument and they want constant proof complaining that their website to match prices isn't the same as yours. Requesting, screen shots etc. Even with proof of chat from another competing company, they claim that the amount isn't the same as their screen. Total hassle, shop elsewhere. They used to be much easier to do business with.

I purchased 3 par of the glasses last Feb. One of them is Ray Ban with Prescription lenses and mirror coating. It suppose to be Silver Mirror, BUT it came as Silver-Yellowish mirror, I just let it go and wear them but the coating start to getting fade and affects on the clarity of my vision and I contacted the customer service on the web site and after asking me take the pictures of the glasses indoor and outdoor they approved to replace the glasses.
They advised me to print a return label and send the frame back and mentioned that the frame is out of stock and I have to choose another frame, so I did and the person in charge said it is done and I felt okay, now I can have a proper sunglasses. I waited 2 weeks till the new one arrives! They sent BACK THE ORIGINAL DAMAGED GLASSES, Are you fooling me? I was so upset and contact the company and talked to Jay? And after putting me couple of times on hold back and forth he said okay send it back and we refund you.
I asked him to send me an email mentioning all of conversation we went through and guess what? He sent ma an email mentioning they are refunding me if approved?
What the hell is going on there? Are you ripping off the people and play game with them?
Why it should be hassle to get a proper glasses and proper and honest process? Why they sent back to me the original after they approved to do replacement? When I asked Jay about the replacement frame which I was in contact with Lexi B and said is done, now they say they just can send me non-prescription glasses? You can't do that to people.
I am very upset and disappointed at them with the level of the service they are providing and do not commit what they promise?

I've been a customer of clearly for years and every year they get worse.
This year I've had it, my glasses broke after a single day of use, one the adjustable nose pads broke right off with minimal amount force.

I emailed and phoned the same day sending images of it, then I thought I started a replacement but no 7 days later I checked up on it after receiving nothing, no emails, no follows ups, nothing.

It turns out they never got my photo's which I sent multiple times and I had no idea where even necessary to start the replacement.

I end up phoning a few times over a few days and getting some crap about how it's my fault they broke, after explaining just how easily they broke, I've owned many pairs of glasses with adjustable nose pads and never had one snap off.

Clearly they do not care about inconveniencing the customer, I'll shop elsewhere.

I purchased glasses from this company no less than 5 months ago, only to discover there are no product guarantees after the glasses broke.

I took the glasses into my local repair center, only to be told they were unrepairable and that they were clearly defective.

Having told this to clearly.ca, I was told there was nothing they could do and that I had lost my money and that I had to purchase a replacement pair.

Needless to say, I will never buy from clearly.ca again, and would advise anyone to do the same should they want to ensure that there eyeglasses last them the duration of there eye exams.

Buyers beware!

After ordering 4 packs of 90-day daily lenses that I've been wearing for years, the 4th box I opened made my eyes extremely dry and sore. After going to my Optometrist, he confirmed my eyesight is fine (no changes), and gave me some samples of the exact same lenses I ordered. They worked perfectly and gave me no discomfort whatsoever - confirming that the contacts from Clearly were faulty. After speaking with numerous customer service reps on the phone, they repeatedly told me there was nothing they could do. Finally, I convinced them to send me a replacement, but ONLY IF they found they were fault themselves after sending them the lenses. I will never order from this company again. Save yourselves time and money, and go to your Optometrist and ask for a price match! Truly TERRIBLE experience.

Poor quality glasses as others have indicated and be ready for a hassle to return. Not exactly the no questions asked policy they state. I had asked to exchange however they wanted money up front for new glasses and promised a refund later... I asked why wait until they receive the returned glasses and use that as a credit and they said "that's not our policy". Very abrupt and aggressive customer service. Will never buy from them again.