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Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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As usual, my contact lenses arrived sooner than expected (even during COVID). I have ordered many times and will continue to do so in the future!
Thanks so much for your review, Eric! We really appreciate the feedback. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
I had trouble opening the above from my email. I did receive my order on the day they said it was coming. I now have two pair of glasses from Clearly and I love them both, my regular ones and sunglasses. Great service and fabulous prices. I recommend Clearly to anyone who asks me where I got my glasses.
Thanks so much for your review, Shirley! We're so glad to hear you're enjoying your glasses and sunglasses. If there's anything we can help with, please feel free to reach out! We're happy to help, and we hope to 'see' you again soon! -Team Clearly
It was a positive experience getting to "try on" the glasses, especially in the era of COVID, from the comfort of home and the actual glasses fit and looked as I expected them to. I was a little worried about the small adjustments that I've always needed with glasses up to now, which I was able to obtain from the physical location that I purchased my glasses from and wouldn't have when buying online. However, I was able to perform those adjustments easily at home with a hair dryer. Next concern is how long the coatings last - time will tell for that one! But so far I'm super pleased and will purchase from clearly.ca again in the future.
Thanks so much for your review, Katie! We really appreciate you sharing your experience, and such thorough feedback! We're glad to hear you're enjoying your glasses so far. If there's anything we can help with, please feel free to reach out! We're happy to help, and we hope to 'see' you again soon! -Team Clearly
Had to wait a few days longer than a previous order because Clearly was waiting for supplier to manufacture my order.
No problems with ordering and shipping. Would like to see more on glasses though.
Thanks for the great review and feedback Eugene! We truly appreciate it! We add new frames to our website weekly, so we hope you're able to find something that interests you! If there's anything else we can help with, please feel free to reach out. -Team Clearly
Buying was extremely easy, delivery was prompt and the product has been wonderful. Thanks.
Thanks so much for your review, Dan! We really appreciate the feedback. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Extremely fast shipping; contacts arrived in less than 20 hours of purchasing last month (during the pandemic, nonetheless!) And the colours were absolutely vibrant and stunning. Everything was perfect- I don't normally write reviews, but I am so pleased with the shipping and contacts I have to let everyone know. Will definitely order from this site again!
Thanks so much for your review, Louise! We really appreciate the feedback and such kind words! We'll be sure to pass it on to the team. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Went into the store in Toronto, during the height of covid 19. Had a great experience, felt safe, staff were actively monitoring & cleaning store. I Spoke with a staff member, who asked a few questions, actually listened and gave a few recommendations, and they were great glasses. They were offering a promo, which proved a great price for 2 pair of glasses. Quick shipping, received on time.
Now, I've been wearing the glasses a couple weeks, they did need a couple small adjustments (as usual). And they are comfy glasses. Top quality. Look good, feel good, wear them all day long.
Second experience with clearly was amazing again! Was expecting my package to take a bit longer due to Covid, but it was here in 2 days!
Thanks so much for your review, Sydney! We really appreciate the rating and feedback! If there's anything we can help with, please feel free to reach out. We're happy to help, and we hope to 'see' you again soon! -Team Clearly
Service was good but product is bad. Frames seem like they're ready to break.
Thank you for sharing your experience with us, Frances. We're sorry to hear of this experience! We can see that we were able to reach out to provide further assistance with your order. If you have any further questions or concerns, please do not hesitate to reach out to us. We're here to help! - Team Clearly
Great prices, easy to use, fast shipping!
LOVE the varity they carry and the quality
Thanks so much for your review, Lydia! We really appreciate the rating and feedback! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Thanks so much for your review, Chris! We really appreciate the rating and feedback. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
First time buyer, experience was awesome and I got a great pair of glasses.
Thanks so much for trying us out, Cam! We really appreciate you sharing your experience and feedback! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Easy and reliable. I would order this product again.
Thanks so much for your review, Justine! We really appreciate the feedback! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Thanks so much for your review, Elaine! We really appreciate the feedback! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Thanks so much for your feedback and support, Sarah! We really appreciate it! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
The frame style is nice and the lenses are fine, but they are so loose! I cannot even look down at my phone without them falling off my face. I had to buy a sport strap just to keep them from constantly falling on the floor.
Delivered as ordered.
I would like to place another order soon.
Thank you
Thanks so much for your review, Aime-Andre! If there's anything we can help with, like placing your next order, please feel free to reach out to us. We're happy to help, and we hope to 'see' you again soon! -Team Clearly
I have ordered glasses with clearly about 4 times now and have not been disappointed once.
Thanks so much for your review, Lori! We really appreciate the feedback, and your continued support over the years! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
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Thanks so much for your review, Larysa! We really appreciate the feedback. If there's anything we can help with, please feel free to reach out! We hope to 'see' you again soon! -Team Clearly