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Clearly

2.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Clearly Reviews Summary

Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.

service
234
value
235
shipping
239
returns
101
quality
232

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Canada
1 review
0 helpful votes
Follow Larysa Q.
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Great Fast Service
August 24, 2020

As usual, my contact lenses arrived sooner than expected (even during COVID). I have ordered many times and will continue to do so in the future!

Date of experience: August 24, 2020
Jane S. — Clearly Rep
over a year old

Thanks so much for your review, Larysa! We really appreciate the feedback. If there's anything we can help with, please feel free to reach out! We hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
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Super!
August 24, 2020

Always an excellent service, very professional.
Shipping fast and accurate.

Date of experience: August 24, 2020
Jane S. — Clearly Rep
over a year old

Thanks so much for your review, Eric! We really appreciate the feedback. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
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I received my order, Thank You
August 24, 2020

I had trouble opening the above from my email. I did receive my order on the day they said it was coming. I now have two pair of glasses from Clearly and I love them both, my regular ones and sunglasses. Great service and fabulous prices. I recommend Clearly to anyone who asks me where I got my glasses.

Date of experience: August 24, 2020
Jane S. — Clearly Rep
over a year old

Thanks so much for your review, Shirley! We're so glad to hear you're enjoying your glasses and sunglasses. If there's anything we can help with, please feel free to reach out! We're happy to help, and we hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
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So far, so good!
August 24, 2020

It was a positive experience getting to "try on" the glasses, especially in the era of COVID, from the comfort of home and the actual glasses fit and looked as I expected them to. I was a little worried about the small adjustments that I've always needed with glasses up to now, which I was able to obtain from the physical location that I purchased my glasses from and wouldn't have when buying online. However, I was able to perform those adjustments easily at home with a hair dryer. Next concern is how long the coatings last - time will tell for that one! But so far I'm super pleased and will purchase from clearly.ca again in the future.

Date of experience: August 24, 2020
Jane S. — Clearly Rep
over a year old

Thanks so much for your review, Katie! We really appreciate you sharing your experience, and such thorough feedback! We're glad to hear you're enjoying your glasses so far. If there's anything we can help with, please feel free to reach out! We're happy to help, and we hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
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Not in Stock
September 30, 2020

Had to wait a few days longer than a previous order because Clearly was waiting for supplier to manufacture my order.

Date of experience: August 24, 2020
Canada
1 review
0 helpful votes
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No issues
August 24, 2020

No problems with ordering and shipping. Would like to see more on glasses though.

Date of experience: August 24, 2020
Angela C. — Clearly Rep
over a year old

Thanks for the great review and feedback Eugene! We truly appreciate it! We add new frames to our website weekly, so we hope you're able to find something that interests you! If there's anything else we can help with, please feel free to reach out. -Team Clearly

Canada
1 review
0 helpful votes
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Fast
August 24, 2020

Buying was extremely easy, delivery was prompt and the product has been wonderful. Thanks.

Date of experience: August 24, 2020
Jane S. — Clearly Rep
over a year old

Thanks so much for your review, Dan! We really appreciate the feedback. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly

Canada
1 review
2 helpful votes
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Perfect!
August 24, 2020

Extremely fast shipping; contacts arrived in less than 20 hours of purchasing last month (during the pandemic, nonetheless!) And the colours were absolutely vibrant and stunning. Everything was perfect- I don't normally write reviews, but I am so pleased with the shipping and contacts I have to let everyone know. Will definitely order from this site again!

Date of experience: August 23, 2020
Jane S. — Clearly Rep
over a year old

Thanks so much for your review, Louise! We really appreciate the feedback and such kind words! We'll be sure to pass it on to the team. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
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Great experience, great product
August 24, 2020

Went into the store in Toronto, during the height of covid 19. Had a great experience, felt safe, staff were actively monitoring & cleaning store. I Spoke with a staff member, who asked a few questions, actually listened and gave a few recommendations, and they were great glasses. They were offering a promo, which proved a great price for 2 pair of glasses. Quick shipping, received on time.
Now, I've been wearing the glasses a couple weeks, they did need a couple small adjustments (as usual). And they are comfy glasses. Top quality. Look good, feel good, wear them all day long.

Date of experience: August 23, 2020
Canada
1 review
0 helpful votes
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AMAZING
August 24, 2020

Second experience with clearly was amazing again! Was expecting my package to take a bit longer due to Covid, but it was here in 2 days!

Date of experience: August 23, 2020
Jane S. — Clearly Rep
over a year old

Thanks so much for your review, Sydney! We really appreciate the rating and feedback! If there's anything we can help with, please feel free to reach out. We're happy to help, and we hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
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Frames not good
September 30, 2020

Service was good but product is bad. Frames seem like they're ready to break.

Clearly attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 23, 2020
Isabella D. — Clearly Rep
over a year old

Thank you for sharing your experience with us, Frances. We're sorry to hear of this experience! We can see that we were able to reach out to provide further assistance with your order. If you have any further questions or concerns, please do not hesitate to reach out to us. We're here to help! - Team Clearly

Canada
1 review
0 helpful votes
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Great prices
August 23, 2020

Great prices, easy to use, fast shipping!
LOVE the varity they carry and the quality

Date of experience: August 23, 2020
Jane S. — Clearly Rep
over a year old

Thanks so much for your review, Lydia! We really appreciate the rating and feedback! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
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Very Impressed
August 23, 2020

Second time I ordered and very happy with the quality and service

Date of experience: August 23, 2020
Jane S. — Clearly Rep
over a year old

Thanks so much for your review, Chris! We really appreciate the rating and feedback. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
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Delivered on time, great glasses
August 23, 2020

First time buyer, experience was awesome and I got a great pair of glasses.

Date of experience: August 23, 2020
Jane S. — Clearly Rep
over a year old

Thanks so much for trying us out, Cam! We really appreciate you sharing your experience and feedback! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
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Good product
August 23, 2020

Easy and reliable. I would order this product again.

Date of experience: August 23, 2020
Jane S. — Clearly Rep
over a year old

Thanks so much for your review, Justine! We really appreciate the feedback! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
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Contactd
August 23, 2020

I am very pleased with my order. I received in 2 days

Date of experience: August 23, 2020
Jane S. — Clearly Rep
over a year old

Thanks so much for your review, Elaine! We really appreciate the feedback! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
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Great
August 23, 2020

My experience was great and easy! Thank you for your service!

Date of experience: August 23, 2020
Jane S. — Clearly Rep
over a year old

Thanks so much for your feedback and support, Sarah! We really appreciate it! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
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Not happy with glasses
September 30, 2020

The frame style is nice and the lenses are fine, but they are so loose! I cannot even look down at my phone without them falling off my face. I had to buy a sport strap just to keep them from constantly falling on the floor.

Date of experience: August 23, 2020
Canada
1 review
0 helpful votes
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Thanks
August 23, 2020

Delivered as ordered.
I would like to place another order soon.
Thank you

Date of experience: August 23, 2020
Jane S. — Clearly Rep
over a year old

Thanks so much for your review, Aime-Andre! If there's anything we can help with, like placing your next order, please feel free to reach out to us. We're happy to help, and we hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
Follow Lori S.
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Great company
August 23, 2020

I have ordered glasses with clearly about 4 times now and have not been disappointed once.

Date of experience: August 23, 2020
Jane S. — Clearly Rep
over a year old

Thanks so much for your review, Lori! We really appreciate the feedback, and your continued support over the years! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly