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Clearly

2.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Clearly Reviews Summary

Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.

service
234
value
235
shipping
239
returns
101
quality
232

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Canada
1 review
0 helpful votes
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Always prompt delivery
June 14, 2021

Fast, easy, convenient. I love it! Website is easy to use, and it's cheaper than buying from an eye clinic. I've never had any problems.

Date of experience: June 13, 2021
Canada
1 review
0 helpful votes
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Fast
June 14, 2021

Great service, fast and affordable. Won't get lenses anywhere else.

Date of experience: June 13, 2021
Canada
1 review
0 helpful votes
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Soooo Comfortable
June 14, 2021

I tried a trial pack and fell in love with this Brand.
Immediately I could feel the superior fit and comfort. I ordered a 90 pack as a result and haven't regretted it in any way.
I can wear these all day long without my eyes getting tired or irritated.
As I result, I wear now wear contacts more often; which is great for me, as I do a lot of outdoor activities where wearing eyeglasses is less than optimal.

Date of experience: June 13, 2021
Canada
1 review
0 helpful votes
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Outstanding
June 14, 2021

I placed an order for contact lenses and received sun glasses for free! The sun glasses are too big for me but my husband wears them and they look great. The order was received quickly and I'm very happy with Clearly. I think this is my third time ordering. Thank you!

Date of experience: June 13, 2021
New York
1 review
0 helpful votes
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Item received
June 13, 2021

Good service, good product. So much cheaper (and convenirnt) than going to an optometrist, if you already know your prescription.

Date of experience: June 13, 2021
Canada
1 review
0 helpful votes
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Excellent
June 13, 2021

Awesome service and fast delivery! Thank you! *****

Date of experience: June 13, 2021
New York
1 review
0 helpful votes
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This is the third time I've ordered contacts from Clearly. I have been very happy in the past but this order the contacts don't seem as good. They are not as comfortable as the previous ones I have ordered.

Date of experience: June 13, 2021
Isabella D. — Clearly Rep
over a year old

Thank you for your feedback, Janice. We're sorry to hear that these contact lenses aren't working out as well as your previous orders. Your eye health is really important to us - we really would like to take a closer look and see how we could make things right. Please keep an eye on your inbox for an email from us! - Team Clearly

Canada
1 review
0 helpful votes
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AMAZING
June 13, 2021

My first time wearing contact lenses after I was prescribed with glasses and honestly love it! I got the Everclear brand and will definitely recommend. They don't sting and are very comfortable. Will definitely buy again.

Date of experience: June 13, 2021
Canada
1 review
0 helpful votes
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Very Good
June 13, 2021

Great experience things shipped quickly and were in great condition.

Date of experience: June 13, 2021
Canada
1 review
0 helpful votes
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Always arrives on time!
June 13, 2021

I've been using clearly to get my contact lenses for the past 6+ years. They're reliable and always arrive on time.

Date of experience: June 13, 2021
Canada
1 review
0 helpful votes
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Fast and efficient
June 13, 2021

Was low on contact lenses. I ordered online and they arrived very soon after.

Date of experience: June 13, 2021
Canada
1 review
0 helpful votes
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Update: after posting my initial review a Supervisor from clearly.ca contacted me amazingly fast and offered an apology and an account credit. Honestly I was happy with the acknowledgment but the store credit was a great bonus. Thank You
As always my contacts arrived as order but sadly the free sunglasses, that were the incentive to order contacts before I needed them, broke the second time I wore them. I Will continue to order online when I absolutely need to but will not be swayed by an offer of free items in the future

Date of experience: June 13, 2021
Isabella D. — Clearly Rep
over a year old

Thank you for your feedback, Claudette, We're sorry to hear of this disappointing experience. We really would like to see ho we could make things right. Someone from our customer care team will be in touch shortly to make things right. Please keep an eye on your email inbox! - Team Clearly

Canada
1 review
0 helpful votes
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Great experience as usual
June 13, 2021

My lenses were delivered in such a short period of time, thank you Clearly!

Date of experience: June 13, 2021
Canada
1 review
0 helpful votes
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Will always order from clearly!
June 13, 2021

My contacts arrived well before their delivery date! Same good product that i always expect from clearly, they never disappoint!

Date of experience: June 13, 2021
Canada
1 review
0 helpful votes
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Quick and easy
June 13, 2021

Ordering contacts is so simple! Clearly keeps the prescription on file.

Date of experience: June 13, 2021
Canada
1 review
0 helpful votes
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Fast
June 13, 2021

It was nice to get the glasses just 2 weeks after ordering!

Date of experience: June 13, 2021
Isabella D. — Clearly Rep
over a year old

We're happy to hear this, Dorothy! Thank you for your feedback. Please do not hesitate to let us know if you have any further questions or concerns. - Team Clearly

Canada
1 review
0 helpful votes
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Only good things to say
June 13, 2021

Delivered quickly. Received free pair of sunglasses glasses with my order which was nice.

Date of experience: June 13, 2021
Canada
1 review
0 helpful votes
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Item Revived.
June 13, 2021

Really good experience. Received the contact lenses, and the sunglasses in perfect condition. I even got a pack of gummy bear, which made me very happy.

Date of experience: June 13, 2021
Canada
1 review
0 helpful votes
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Quick and easy
June 13, 2021

Shipped quickly and arrived within a few days. Items were in good shape

Date of experience: June 13, 2021
Isabella D. — Clearly Rep
over a year old

Glad to hear this, Stephanie! Thank you for your feedback and for ordering with us. We look forward to 'seeing' you again soon! - Team Clearly

Canada
1 review
0 helpful votes
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Delivery
June 13, 2021

It was a good experience, the package arrived fast

Date of experience: June 13, 2021