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Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Fast, easy, convenient. I love it! Website is easy to use, and it's cheaper than buying from an eye clinic. I've never had any problems.
I tried a trial pack and fell in love with this Brand.
Immediately I could feel the superior fit and comfort. I ordered a 90 pack as a result and haven't regretted it in any way.
I can wear these all day long without my eyes getting tired or irritated.
As I result, I wear now wear contacts more often; which is great for me, as I do a lot of outdoor activities where wearing eyeglasses is less than optimal.
I placed an order for contact lenses and received sun glasses for free! The sun glasses are too big for me but my husband wears them and they look great. The order was received quickly and I'm very happy with Clearly. I think this is my third time ordering. Thank you!
Good service, good product. So much cheaper (and convenirnt) than going to an optometrist, if you already know your prescription.
This is the third time I've ordered contacts from Clearly. I have been very happy in the past but this order the contacts don't seem as good. They are not as comfortable as the previous ones I have ordered.
My first time wearing contact lenses after I was prescribed with glasses and honestly love it! I got the Everclear brand and will definitely recommend. They don't sting and are very comfortable. Will definitely buy again.
Great experience things shipped quickly and were in great condition.
I've been using clearly to get my contact lenses for the past 6+ years. They're reliable and always arrive on time.
Was low on contact lenses. I ordered online and they arrived very soon after.
Update: after posting my initial review a Supervisor from clearly.ca contacted me amazingly fast and offered an apology and an account credit. Honestly I was happy with the acknowledgment but the store credit was a great bonus. Thank You
As always my contacts arrived as order but sadly the free sunglasses, that were the incentive to order contacts before I needed them, broke the second time I wore them. I Will continue to order online when I absolutely need to but will not be swayed by an offer of free items in the future
Thank you for your feedback, Claudette, We're sorry to hear of this disappointing experience. We really would like to see ho we could make things right. Someone from our customer care team will be in touch shortly to make things right. Please keep an eye on your email inbox! - Team Clearly
My lenses were delivered in such a short period of time, thank you Clearly!
My contacts arrived well before their delivery date! Same good product that i always expect from clearly, they never disappoint!
It was nice to get the glasses just 2 weeks after ordering!
We're happy to hear this, Dorothy! Thank you for your feedback. Please do not hesitate to let us know if you have any further questions or concerns. - Team Clearly
Delivered quickly. Received free pair of sunglasses glasses with my order which was nice.
Really good experience. Received the contact lenses, and the sunglasses in perfect condition. I even got a pack of gummy bear, which made me very happy.
Shipped quickly and arrived within a few days. Items were in good shape
Glad to hear this, Stephanie! Thank you for your feedback and for ordering with us. We look forward to 'seeing' you again soon! - Team Clearly
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
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Thank you for your feedback, Janice. We're sorry to hear that these contact lenses aren't working out as well as your previous orders. Your eye health is really important to us - we really would like to take a closer look and see how we could make things right. Please keep an eye on your inbox for an email from us! - Team Clearly