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City Beauty

3.6

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City Beauty Reviews Summary

The company, City Beauty, has garnered mixed feedback regarding its products and customer service. On the positive side, many customers report effective results from various skincare items, noting improvements in skin texture and appearance. However, significant concerns arise around customer service, particularly regarding communication issues, delayed shipping, and difficulties with returns. Some customers express frustration over billing practices and lack of timely support. Overall, while the product quality is often praised, the company must address its customer service shortcomings to enhance overall satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
121
value
133
shipping
135
returns
53
quality
131

We monitor reviews for authenticity

South Carolina
1 review
32 helpful votes
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I was in the process of entering my card information and started reading the BAD reviews. Did NOT complete to step 3 and still got an email my order was entered. Rather than go thru the phone call where they tell me it was already shipped, I Called the credit card company and they tagged the order as fraudulent and cancelled the card.
Hope they did not ship the product!

Date of experience: November 3, 2019
Texas
1 review
56 helpful votes
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CREDIT CARD FRAUD ALERT!
October 26, 2019

Do not pay directly with your credit card. My credit card was compromised after making a purchase from City Beauty site. I was charged with more than $1,500. USD. From different stores.
This cream is an scam. It doesn't work at all. It seems you put a thin coat of wax on your face, the make up and concealer does not run well. Waste of money. Very bad experience.

Date of experience: October 26, 2019
California
4 reviews
46 helpful votes
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This product is a huge SCAM. First, I ordered this product with the intention of getting it every three months or so. It comes with a sculpting brush so you can apply the thinnest possible layer of cream (or whatever this [insert bad word here] is) on your face so each time I used it, there was barely a dent in the product. That being said, that was the only PLUS about the product. It dried out my face so badly, if I used my usual exfoliator on my skin, it actually BLED. So I decided to cancel. But lo and behold, the DAY AFTER I called them to cancel all subsequent orders, I saw that my credit card account was being dinged for yet another jar. So, I called them again. First, they said they had no record of my initial call, then they said they found it but that the order had been sent ANYWAY! So, not only is their product hideous, so is their customer service! STAY AWAY!

Date of experience: October 25, 2019
West Virginia
5 reviews
35 helpful votes
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Would not recommend
October 19, 2019

I was excited to begin experiencing the effects of Citi products by starting with their lip plumping product but after using it repeatedly sad to say it did not do anything for me. Having had that experience I am very hesitant in trying any of their other products. Yes their ads and infomercials are very convincing, but I believe are far from the truth, I would not recommend their products.

Date of experience: October 19, 2019
Minnesota
1 review
43 helpful votes
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Not Good.
October 17, 2019

I purchased 3 jars of Multi Action Sculping Cream and by the third day the skin on my face was burnt, red and itchy. It even kept me up that night and I can add lack of sleep to my list. I personally would not recommend this product because of the chemical reaction it will give... and now my face is all wrinkled, red and dry as a prune. I won't even go outside looking like this. Wear makeup... that is out of the question. I tried and all the makeup did was cake and I looked like 90 years old... not a fun experience for me.

Date of experience: October 17, 2019
Colorado
2 reviews
48 helpful votes
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Does not work
October 14, 2019

I purchased this because of all the raving 5 star reviews.
I'm wondering how they got these reviews?

I've used morning and night for almost a month now with zero difference (other than its a good moisturizer, but I already had a good one).

Update, a brownie point for the company, they saw my review and refunded me. They sent me a message asking me to continue using it. I did, still did not work.

Date of experience: October 14, 2019
GB
1 review
16 helpful votes
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Not so Happy!
September 24, 2019

There was no mention of further cost in UK! I had to pay another £16 this made the price of the face cream less attractive and I'm seriously considering not buying anything else from this company- I've bought loads of stuff from the States NEVER had to pay extra for items... very disappointed

Date of experience: September 24, 2019
GB
1 review
15 helpful votes
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Con ondelivery to UK
September 23, 2019

Having to pay post office over 47 pounds to receive my parcel when they say free delivery when you order is verymissleading also ordered 1 product sai save buy 3 and delivered 3 cost over 200 pound cancel subscription really disgusted

Date of experience: September 23, 2019
GB
1 review
34 helpful votes
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STOLE MY MONEY
September 18, 2019

I made one order. Paid for my custom fees (which was ASTRONOMICAL), and cancelled subscription. They had the audacity to CHARGE THE SECOND TIME and never refunded me nor sent me ANY PRODUCTS! I cannot believe such a company would do something so petty and underhanded to steal from customers to gain a few bucks. Extremely disappointed and will never recommend it.

Date of experience: September 18, 2019
Australia
1 review
29 helpful votes
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I tried to cancel my order just a few minutes after placing it. They replied to my email only a few hours later saying the order has been processed and can't be cancelled. But it was not shipped yet. I send another email saying that if it was not shipped yet I can't see why it can't be cancelled. A couple hours later they sent a shipment confirmation! Not happy. Looks like a scam! Stay away!

Date of experience: September 17, 2019
GB
1 review
26 helpful votes
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SCAM!
September 17, 2019

Back in June, I made a big order of City Beauty products (AROUND £100), got charged AN ADDITIONAL £60 for U. K. customs - which I paid for and received. Then I cancelled my subscription. THEN I GOT CHARGED SECOND TIME FOR $78 FOR THEIR PRODUCTS AND NEVER RECEIVED ANYTHING. I emailed 15 times to date - this Vanessa G Customer Service Representative kept giving me the run-around saying she can't find any record, and then saying I have to pay for custom charge. This has been going on for MONTHS. I'm furious - and will never ever recommend them.

Date of experience: September 17, 2019
Pakistan
2 reviews
7 helpful votes
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City Beauty
July 30, 2019

Is based in Los Angeles, and they pride themselves on providing cruelty-free products that target specific concerns such as thinning lips, dark circles under the eyes, wrinkles and fine lines, etc.

Basically, City Beauty's products target a number of the issues that I find myself more concerned about as I get older.

I have no problem with the idea of aging (and it's better than the alternative), but I wouldn't mind having fresh looking skin and lips in the meantime!

City Beauty's products are Made in the USA and include a 60-day money back guarante

Date of experience: July 29, 2019
Nigeria
6 reviews
1 helpful vote
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City beauty tells us about the creative cuture of cosmetic and make over. It guarantee the beauty of a woman

Date of experience: July 16, 2019
Ohio
3 reviews
2 helpful votes
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I love buying City Beauty products especially their makeups and lipsticks.
I find myself having a stock of makeups in my house as I'm addicted to trying different types. Simply irresistible quality

Date of experience: June 3, 2019
GB
1 review
36 helpful votes
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I was charged £31.45 for taxes and shipping before Royal mail would deliver. L have sent the company several emails but have had no reply, I was hoping it was an honest mistake but I was wrong, just another scam.

Date of experience: May 30, 2019
Marty H.
Austria
2 reviews
2 helpful votes
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I love them
April 29, 2019

This has been my go-to for all my skincare products. And if there is one thing that's important to me.. its my skin care routine. I believe i get total value for money when buying from this store. I love them!

Date of experience: April 27, 2019
Virginia
1 review
2 helpful votes
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I notice it plumps, moisturizes and naturally darkens my lips. My lipstick stays in place and lasts longer too. I use at least 3 times a day. I am thrilled I bought an extra tube.

Date of experience: April 5, 2019
Colorado
1 review
1 helpful vote
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Love
April 7, 2019

I use city lips everyday. Morning and night and my lips have never felt more consistently hydrated. I didn't take before and after photos and I should have. Lips definitely appear smoother with less of those pesky age lines.

Date of experience: April 5, 2019
Minnesota
1 review
4 helpful votes
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I like the lip gloss, I could feel a slight tingling when putting it on. My lips seem moisturized and soft but I haven't noticed them being more plump or anything.

Date of experience: April 5, 2019
Denmark
1 review
4 helpful votes
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This product ACTUALLY works, and even more so than I expected at first. It seems like my lips have adjusted to the content, though, so they are not reacting as profound as they did initially - and no, it's not just because they're more plump in general now. I have only used it for a week or so, so I'm looking forward to see what this will do in the long run.

Date of experience: April 5, 2019