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The company, City Beauty, has garnered mixed feedback regarding its products and customer service. On the positive side, many customers report effective results from various skincare items, noting improvements in skin texture and appearance. However, significant concerns arise around customer service, particularly regarding communication issues, delayed shipping, and difficulties with returns. Some customers express frustration over billing practices and lack of timely support. Overall, while the product quality is often praised, the company must address its customer service shortcomings to enhance overall satisfaction and trust.
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I was in the process of entering my card information and started reading the BAD reviews. Did NOT complete to step 3 and still got an email my order was entered. Rather than go thru the phone call where they tell me it was already shipped, I Called the credit card company and they tagged the order as fraudulent and cancelled the card.
Hope they did not ship the product!
Do not pay directly with your credit card. My credit card was compromised after making a purchase from City Beauty site. I was charged with more than $1,500. USD. From different stores.
This cream is an scam. It doesn't work at all. It seems you put a thin coat of wax on your face, the make up and concealer does not run well. Waste of money. Very bad experience.
This product is a huge SCAM. First, I ordered this product with the intention of getting it every three months or so. It comes with a sculpting brush so you can apply the thinnest possible layer of cream (or whatever this [insert bad word here] is) on your face so each time I used it, there was barely a dent in the product. That being said, that was the only PLUS about the product. It dried out my face so badly, if I used my usual exfoliator on my skin, it actually BLED. So I decided to cancel. But lo and behold, the DAY AFTER I called them to cancel all subsequent orders, I saw that my credit card account was being dinged for yet another jar. So, I called them again. First, they said they had no record of my initial call, then they said they found it but that the order had been sent ANYWAY! So, not only is their product hideous, so is their customer service! STAY AWAY!
I was excited to begin experiencing the effects of Citi products by starting with their lip plumping product but after using it repeatedly sad to say it did not do anything for me. Having had that experience I am very hesitant in trying any of their other products. Yes their ads and infomercials are very convincing, but I believe are far from the truth, I would not recommend their products.
I purchased 3 jars of Multi Action Sculping Cream and by the third day the skin on my face was burnt, red and itchy. It even kept me up that night and I can add lack of sleep to my list. I personally would not recommend this product because of the chemical reaction it will give... and now my face is all wrinkled, red and dry as a prune. I won't even go outside looking like this. Wear makeup... that is out of the question. I tried and all the makeup did was cake and I looked like 90 years old... not a fun experience for me.
I purchased this because of all the raving 5 star reviews.
I'm wondering how they got these reviews?
I've used morning and night for almost a month now with zero difference (other than its a good moisturizer, but I already had a good one).
Update, a brownie point for the company, they saw my review and refunded me. They sent me a message asking me to continue using it. I did, still did not work.
There was no mention of further cost in UK! I had to pay another £16 this made the price of the face cream less attractive and I'm seriously considering not buying anything else from this company- I've bought loads of stuff from the States NEVER had to pay extra for items... very disappointed
Having to pay post office over 47 pounds to receive my parcel when they say free delivery when you order is verymissleading also ordered 1 product sai save buy 3 and delivered 3 cost over 200 pound cancel subscription really disgusted
I made one order. Paid for my custom fees (which was ASTRONOMICAL), and cancelled subscription. They had the audacity to CHARGE THE SECOND TIME and never refunded me nor sent me ANY PRODUCTS! I cannot believe such a company would do something so petty and underhanded to steal from customers to gain a few bucks. Extremely disappointed and will never recommend it.
I tried to cancel my order just a few minutes after placing it. They replied to my email only a few hours later saying the order has been processed and can't be cancelled. But it was not shipped yet. I send another email saying that if it was not shipped yet I can't see why it can't be cancelled. A couple hours later they sent a shipment confirmation! Not happy. Looks like a scam! Stay away!
Back in June, I made a big order of City Beauty products (AROUND £100), got charged AN ADDITIONAL £60 for U. K. customs - which I paid for and received. Then I cancelled my subscription. THEN I GOT CHARGED SECOND TIME FOR $78 FOR THEIR PRODUCTS AND NEVER RECEIVED ANYTHING. I emailed 15 times to date - this Vanessa G Customer Service Representative kept giving me the run-around saying she can't find any record, and then saying I have to pay for custom charge. This has been going on for MONTHS. I'm furious - and will never ever recommend them.
Is based in Los Angeles, and they pride themselves on providing cruelty-free products that target specific concerns such as thinning lips, dark circles under the eyes, wrinkles and fine lines, etc.
Basically, City Beauty's products target a number of the issues that I find myself more concerned about as I get older.
I have no problem with the idea of aging (and it's better than the alternative), but I wouldn't mind having fresh looking skin and lips in the meantime!
City Beauty's products are Made in the USA and include a 60-day money back guarante
City beauty tells us about the creative cuture of cosmetic and make over. It guarantee the beauty of a woman
I love buying City Beauty products especially their makeups and lipsticks.
I find myself having a stock of makeups in my house as I'm addicted to trying different types. Simply irresistible quality
I was charged £31.45 for taxes and shipping before Royal mail would deliver. L have sent the company several emails but have had no reply, I was hoping it was an honest mistake but I was wrong, just another scam.
This has been my go-to for all my skincare products. And if there is one thing that's important to me.. its my skin care routine. I believe i get total value for money when buying from this store. I love them!
I notice it plumps, moisturizes and naturally darkens my lips. My lipstick stays in place and lasts longer too. I use at least 3 times a day. I am thrilled I bought an extra tube.
I use city lips everyday. Morning and night and my lips have never felt more consistently hydrated. I didn't take before and after photos and I should have. Lips definitely appear smoother with less of those pesky age lines.
I like the lip gloss, I could feel a slight tingling when putting it on. My lips seem moisturized and soft but I haven't noticed them being more plump or anything.
This product ACTUALLY works, and even more so than I expected at first. It seems like my lips have adjusted to the content, though, so they are not reacting as profound as they did initially - and no, it's not just because they're more plump in general now. I have only used it for a week or so, so I'm looking forward to see what this will do in the long run.
Answer: Hi Diane - we can recommend UpLift Firming Serum help target the look of wrinkles & sagging skin in as little as 30 minutes and is packed with naturally-derived extracts to help give skin a lifted, smooth look. We recommend using it twice a day—once in the morning and once at night. Continued use is recommended to maintain and improve results.

