On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
CitizenShipper Reviews Summary
CitizenShipper has a rating of 3.8 stars from 1,068 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CitizenShipper most frequently mention great experience, pet transport and fur baby. CitizenShipper ranks 4th among Mail Forwarding sites.
We monitor reviews for authenticity
Be very weary of this site. I booked a load, paid the deposit citizenship or charges a fee for their service and your protection. According to them the person never picked up the load kept the money, and that was the end. Citizen shipper said they cannot do anything for the lost money other than the fee that I paid to them they will give me a code when I used to rebook and I should not have to pay, of course the code didn't work and I had to pay again. Be very careful you are basically putting your trust in a stranger as the company will do absolutely nothing for you to protect you.
BUYER BEWARE
When you contact this company you will get offers from various transport companies. When you decline an offer some of these drives will offer a side deal that cuts out Citizen and their $120 our giving you a better price. I actually took one of these offers and lost $250. Apparently Citizen doesn't research their drivers.
Date of experience: June 07,2023
Thank you for sharing your recent experience with us, and I'm sorry to hear about the unfortunate incident you experienced. We take such concerns seriously, and it is our aim at CitizenShipper to ensure the highest standards of service and safety for all our customers.
Our policy strongly discourages engaging in side deals that circumvent our platform as it risks compromising our safety measures, accountability, and your overall protection. I regret that you had to experience this and incur a loss. We are continuously working to ensure that all drivers on our platform uphold our guidelines and ethics. Your feedback is an important contribution to this process.
To help us address this matter more efficiently and possibly track down the driver involved, we kindly request that you reach out to our dedicated Support Team at [email protected]. Please provide any specific details that might assist us in fully understanding the situation and identifying potential areas of improvement.
Our commitment is to provide a safe, reliable, and hassle-free platform for our customers, and your experience guides us in achieving this goal. We deeply appreciate your understanding and patience during this process and look forward to resolving this issue promptly and to your satisfaction.
We apologize for any inconvenience caused, and thank you for bringing this to our attention.
Rick S. Picked up my kittens in Eastern Oklahoma and brought them to me in Santa Fe, NM. He kept me updated on his progress and sent me pictures of my babies during the trip. It was reassuring to see they were doing fine. He made sure they had food and water and a litterbox to use during the trip. If I ever need to transport a pet, I recommend Rick S. To do the job.
Nesta Howell received over $1,000 to commute our pets from Fort Worth Texas to North Carolina. We are here and our pets are still in Texas.
Nesta Howell is refusing to refund our money or make good on the delivery. One of our pets got sick before leaving Texas and she abandoned them at the Veterinarian Clinic.
The Veterinarian informed us that cats where cleared to travel and she refused to go pick them up. Our mother has since picked up our 3 healthy pets.
Abandoned pets ultimately result in euthanization.
We have repeatedly asked Nasta Howell for a refund of all or a portion of our money because the delivery of our pets had not occurred.
We have repeatedly asked her to deliver them and she refuses. Nesta Howell is very combative, argumentative and heartless.
Nesta Howell has pocketed over $1000 dollars and fails to deliver what we in good faith hired her to do.
This is not the kind of person you want to trust or interact with.
CitizenShipper….we are asking you to block her account and protect other families from this fraud and emotional distress and harm.
Nesta Howell….not to be trusted…very unprofessional!
Zackery $#*!ens
We are truly sorry to hear about the distressing experience you have faced with Nesta Howell. At CitizenShipper, we take the safety and well-being of our customers and their pets very seriously, and we deeply regret that you encountered this issue.
We understand how upsetting it is to have your pets abandoned and your payment taken without receiving the promised service. We would like to assure you that we will investigate this matter thoroughly and take appropriate action against the involved parties if necessary.
To help us address your concerns and work towards a resolution, please contact our customer support team at [email protected]. Provide your order details, relevant information about your experience, and mention your review so that we can promptly investigate the matter.
We apologize for the inconvenience and emotional distress you have faced and appreciate your patience as we work to resolve this issue. We hope to have the opportunity to regain your trust and provide you with a more satisfactory experience in the future.
Because of website issue or user error. I did not see a $150 extra fee on top of the transport. Immediately contacted the company and asked for a refund. 3 days later finally someone emailed me and told me to bad. The dog is aggressive and now we can't ship. They will not refund the booking fee even though I stopped and emailed immediately after finding out what happened. Instead of helping a rescue they think it's ok to charge something that wasn't meant to be.
We appreciate you taking the time to share your experience with us and apologize for any inconvenience or frustration you have faced due to the website issue or user error. We are committed to providing a positive experience for our customers and understand how this situation could be disappointing.
Our cancellation policy is in place to ensure that our service remains efficient for both customers and transporters. However, we understand that you contacted us immediately after noticing the extra fee, and we would like to revisit your case and see if there's anything we can do to assist you further.
Please reach out to our customer support team at [email protected], providing your order details and mentioning your review. This will allow us to investigate the matter and discuss potential solutions to address your concerns.
We value your feedback and will use this opportunity to improve our services. We hope to have the chance to regain your trust and provide you with the support you need.
You're a good transporter and we love you so much thanks you for keeping my pat safe I really appreciate thank you
Thank you for your kind words and for taking the time to share your positive experience with us at CitizenShipper. It truly warms our hearts to hear that you are satisfied with our services and that your pet was safely transported. We deeply value your trust in us.
Our goal is to provide the highest quality of service and ensure the utmost care for your pets during transportation. Your acknowledgment is a great motivation for our team to continue offering the best customer experience possible.
If you have any more requirements or need any further assistance in the future, please don't hesitate to reach out to us at [email protected]. We will be more than happy to help.
Once again, thank you for your appreciation. We look forward to serving you again soon.
Success fee which is hefty hidden until you try to book. This should be upfront. I would not recommend to anyone.
I want to express my sincere apologies for any confusion or frustration you experienced regarding our fee structure at CitizenShipper. Our goal is to provide a transparent and straightforward service to all our customers, and I am sorry if this was not your experience.
Our success fee is indeed a part of our platform's operating model. However, we understand your concern about its visibility during the booking process and agree that it should be made clear from the beginning. We continuously work on improving our services and transparency is one of our main priorities.
We did attempt to address this matter with you via the Sitejabber Resolution Center and we're sorry to learn that we didn't connect. We would be very grateful if you could contact our Support Team at [email protected] so we can fully understand the situation and work to address any issue you encountered.
Your feedback is extremely important to us as it helps us improve our service. We appreciate your patience during this process and look forward to resolving this to your satisfaction.
Again, we are truly sorry for any inconvenience caused, and thank you for bringing this matter to our attention.
The site takes no responsibility for the people that transit items/animals on their website. They got two stars for giving me a credit towards taking another chance. They would not give me my money back (since I no longer felt comfortable using the site) agreed to a price with a driver for pick up of a puppy but then after getting my deposit refused to give the breeder the needed contact info the day before he was suppose to pick up the puppy. Was VERY shady. So we didn't feel comfortable releasing the puppy to him. So he got $150 out of me for doing nothing other than screwing me and putting me in a difficult position with the breeder. I was stuck using this site because I didn't want to loose the outrageous $100+ fee on top of the already $150 dollars.
We're sorry to hear about your disappointing experience with our platform and the driver you were connected with. We understand how frustrating this situation must have been for you and the breeder. At CitizenShipper, we aim to provide a safe and positive experience for our customers, and we take your concerns seriously.
While we cannot control the actions of individual drivers, we continuously work to improve our platform's security and the vetting process for drivers to ensure a better experience for our customers. Your feedback is invaluable in helping us identify areas for improvement.
We encourage you to reach out to our customer support team at [email protected], providing your order details and mentioning your review. This will allow us to investigate the matter further and discuss potential solutions to address your concerns.
We apologize for any inconvenience and emotional distress you have faced, and we hope to have the opportunity to regain your trust and provide you with a more satisfactory experience in the future.
I recently had my dog transported from California to Texas. My driver, Tina, was very friendly. She was in constant communication with the person that had my dog in California and with me in Texas. She gave me a ETA and was right on time. My dog seemed to love her, showing affection towards and Tina showed affection to my Sasha.
We are delighted to hear about your positive experience with our driver, Tina, during your dog's transportation from California to Texas. At CitizenShipper, we aim to provide exceptional service and hearing such kind feedback brings joy to our entire team.
Communication is indeed a key aspect of our service, and we're glad to know that Tina's regular updates and timely delivery met your expectations. Furthermore, it's heartening to hear about the bond formed between Tina and your beloved Sasha. Our drivers are not just transporters, but also animal lovers who ensure the pets they transport are treated with love and care.
We sincerely thank you for taking the time to share your experience and for choosing CitizenShipper. We look forward to serving you and Sasha again in the future. Should you need any further assistance, please don't hesitate to reach out to us at [email protected].
Wouldn't recommend this company. The shipper they connected me to delivered our dog and he was covered in poop =( and he was throwing up upon arrival.
We are truly sorry to hear about the distressing experience you had with the shipper we connected you to. At CitizenShipper, we care about the well-being of your pets and aim to provide a positive experience for our customers. We understand how upsetting this situation must have been for you and your dog.
We encourage you to reach out to our customer support team at [email protected], providing your order details and mentioning your review. This will allow us to investigate the matter further and take appropriate action against the involved parties if necessary.
Your feedback is invaluable in helping us improve our services and ensure that similar situations are avoided in the future. We apologize for any inconvenience and emotional distress you have faced, and we hope to have the opportunity to regain your trust and provide you with a more satisfactory experience in the future.
CitizenShipper is absolutely wonderful! A delight to deal with and making you feel so much at ease transporting a puppy to you! Rhonda was my transporter and I can't say enough as to how GREAT she was! So very very sweet and went out if her way to be so helpful in guiding you on the shipping of your puppy! A very very dedicated person and truly loves your animals when transporting them. Your puppy will have a wonderful trip with her, believe me. I can't thank her and CitizenShipper enough. Would most definitely use Rhonda again. Is the BEST!
LEIGH KIRSTEN, BOSTON AREA
Thank you so much for your glowing review and for taking the time to share your positive experience with us at CitizenShipper. We are thrilled to hear that your experience with our driver, Rhonda, exceeded your expectations and brought you so much peace of mind during your puppy's transportation.
We take great pride in the dedication and care shown by our transporters. Rhonda represents the best of what we strive to provide - reliable, caring, and high-quality service. Knowing that she was able to guide you throughout the process and deliver your puppy safely warms our hearts.
Your words of appreciation are a tremendous motivation for our team. We will definitely pass along your high praises to Rhonda, and we're sure she'll be delighted to hear them.
Thank you once again for choosing CitizenShipper and recommending our service. We are here for you if you need any assistance in the future. Feel free to reach out to us at [email protected] at any time.
My husband I found ourselves in a pickle. We had thought that our 22 lb. Mini Labradoodle would have been able to fly as a carry on the plane. When we found out that the only way to fly him would be in the bottom of the plane, we knew had to do some research.
We found Citizen Shipper and didn't look any further. The site is easy to navigate and lead us to the perfect carrier, Risa. She was extremely articulate and covered all my questions and then some! From pick up to drop off it went perfectly. They sent adorable pictures of Max's trip along the way.
Citizen Shipper and our carrier made that part of our relocation from Rhode Island to South Carolina worry free!
Thank you for taking the time to share your positive experience with CitizenShipper during your recent relocation from Rhode Island to South Carolina. We are delighted to hear that our services provided you and your husband with a worry-free and professional experience.
At CitizenShipper, we understand the importance of finding the right solution when it comes to transporting your beloved pet. We are thrilled that our website's user-friendly interface led you to the perfect carrier, Risa. It is our goal to ensure that all our customers receive top-notch service, and we are glad Risa exceeded your expectations.
We take pride in providing clear and thorough communication throughout the entire process, and we are delighted that Risa was able to address all your questions and concerns. It's heartwarming to know that you received adorable pictures of Max's trip along the way, adding an extra level of reassurance and joy to your experience.
Your satisfaction is our priority, and we are thrilled that we were able to contribute to your worry-free relocation. We appreciate your kind words and trust in our services.
If you have any further questions or need assistance in the future, we encourage you to reach out to our dedicated support team at [email protected]. They are always ready to provide the best possible assistance to our valued customers.
Thank you again for choosing CitizenShipper. We wish you and your family, including Max, all the best in your new home in South Carolina.
I needed to ship my dog from Maine to Los Angeles and someone recommended this web site to me. I entered the details for the shipment and within two days I received nearly 20 bids. After communicating with several I picked one and booked the trip. Once you book, you pay a fee to Citizen Shipper and you get the phone number of the shipper. The shipper wanted full payment up front via Venmo without providing an itinerary or any other details. I asked for pictures of their driver licenses, a W-9 tax form and evidence of insurance and the shipper went dark. I repeated this experience twice more before giving up on the web site and blocking the credit card charges to CitizenShipper.com. This web site is full of scammers. USE AT YOUR OWN RISK.
Dear Dan, thank you for sharing your feedback. I’m so sorry to hear you had a frustrating experience, and I appreciate you bringing this issue to our attention.
We always strive to facilitate a positive and memorable transport, and unfortunately we fell short this time. We care deeply about our customers and their beloved pets. We believe our marketplace provides exceptional value through our stringent background checks, driver-matching services, access to 24/7 televet care and the $1,000 pet protection coverage that we offer for every transport.
Again, I apologize that your experience with CitizenShipper didn’t meet your expectations. We take all feedback very seriously, and we’re committed to constantly improving our support and services for our customers.
Please email [email protected] if I can be of further assistance.
I had a transport for my puppy set up. It was the worst experience I've ever had. This is not the first time I've hired a transport company but this is the first time a transport has been cancelled. The drivers were in contact with the breeder and after a phone call they argued with her and made her feel uncomfortable and very unsafe having them come to her home for pick up. I've worked with this breeder before without any issues. After I reached out to citzenshipper they told me they won't refund my money and it would be saved as a credit. Lol like I'm using this website ever again. Go somewhere else it's worth it.
Thank you for taking the time to share your experience. I’m so sorry it fell short of your expectations, and I appreciate the opportunity to respond to your review.
Please understand that this unfortunate situation was an exception. We care deeply about our customers, and we’re committed to constantly improving the quality of our support and services. Our team works hard to provide exceptional value through stringent driver screening, ID verifications, access to 24/7 televet care and the $1,000 pet protection coverage that we offer for every transport. This helps save our customers time, money and unnecessary worry.
Again, I sincerely apologize that your experience with CitizenShipper didn’t reflect this.
We understand the importance of feedback. We’re here listening with the goal to improve our services for you, our customer, and your beloved pets.
Please email [email protected] if I can be of further assistance.
Royal Kings took my money one month in advance, spoke with them frequently, day before my dog's pick up date he said he had no driver. LEFT ME IN A VERY DIFFICULT SITUATION AS I WAS LEVING ON A PLANE AND MY DOG WAS STRANDED. STILL WAITING FOR A REFUND... TERRIBLE SERVICE... THEY SUCK..
Dear Annie, thank you for sharing your feedback. I’m so sorry to hear you had a frustrating experience, and I appreciate you bringing this issue to our attention.
We always strive to facilitate a positive and memorable transport, and unfortunately we fell short this time. We care deeply about our customers and their beloved pets. We believe our marketplace provides exceptional value through our stringent background checks, driver-matching services, access to 24/7 televet care and the $1,000 pet protection coverage that we offer for every transport.
Again, I apologize that your experience with CitizenShipper didn’t meet your expectations. We take all feedback very seriously, and we’re committed to constantly improving our support and services for our customers.
Please email [email protected] if I can be of further assistance.
Stole thousands of dollars from me for a cat. They continuously sent emails asking for more and more money. For insurance, for vaccinations, etc. They only accept ZELLE, or Cash App so beware that that those companies won't reimburse you. They can try and take down my post everyday but I'll be posting every single day!
Dear Alexandria, thank you for taking the time to share your experience. I’m so sorry it fell short of your expectations, and I appreciate the opportunity to respond to your review.
Please understand that this unfortunate situation was an exception. We care deeply about our customers, and we’re committed to constantly improving the quality of our support and services. Our team works hard to provide exceptional value through stringent driver screening, ID verifications, access to 24/7 televet care and the $1,000 pet protection coverage that we offer for every transport. This helps save our customers time, money and unnecessary worry.
Again, I sincerely apologize that your experience with CitizenShipper didn’t reflect this.
We understand the importance of feedback. We’re here listening with the goal to improve our services for you, our customer, and your beloved pets.
Please email [email protected] if I can be of further assistance.
Used Painted Mermaid to help our needs to get a new puppy to our little girl. Lindsey went above and beyond with many treats and picture updates all along the way! Would reconnect her every time!
Thanks!
They connected me to Twinstate Transport who did a great job transporting my 3 fur babies from Dallas to Seattle in the heat of the summer. Plus they checked then into airport for me! Thanks for connect!
It was overall a great experience. I feel like I was able to get quite a few drivers to see the listing. I got my first "bites" within hours of posting the listing. I gotfar more interest from shipping personel from this website as opposed to other pages with similar content. I had tried for a while before coming upon citizen shipper, using other large shipping company sites. It was easy to set up the listing and to communicate with drivers. I was able to pick the driver after a decent back and forth. The platform is quite professional and easy to use. I would use them again.
I've used citizenshipper twice with absolutely wonderful results both times, the first time was to transport two cats, and the second just now to transport a very frightened, fearful dog to me in Ohio. Both transports began in Kansas and ended in Ohio and the ease of how it is to use the site is amazing, I found a transporter within 2 days each times!
Thank you for taking the time to share your wonderful experiences with CitizenShipper. We are absolutely delighted to hear that our platform has served you well, and that your precious pets were transported safely from Kansas to Ohio not once, but twice!
We understand the stress that can come with transporting pets, especially when they're frightened or fearful, so it's particularly gratifying to hear that our service was able to provide some ease in these situations. Our aim is to make the process as simple and worry-free as possible for both you and your pets.
We sincerely appreciate your continued trust in our services. If you have any more transportation needs in the future, or should you require any further assistance, please don't hesitate to reach out to us at [email protected].
Once again, thank you for your kind words and for choosing CitizenShipper. We look forward to serving you again soon.
From the business
From would-be pet owners, to people moving across the country, pet owners are often presented with a difficult problem to solve when they need to transport their pet. How do you transport a living creature who you’ve developed a bond with safely and reliably?
Citizenshipper is a marketplace that looks to delight its customers by providing them with a convenient and safe way to connect with experienced pet transportation professionals. We are driven by desire to create magical moments for pet owners by uniting them with their pets quickly, safely and reliably anywhere in the US, while creating job opportunities for drivers.
If you have something to ship, list a transportation job, get bids and then choose your transporter. If you would like to become a transporter, create a profile, get your account verified, find matching shipments, and get on the road. For more information about becoming a transporter, roll on over to our CitizenDriver driver page. Whichever option you choose,...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
First and foremost, I'd like to genuinely apologize for the challenges you've faced. We understand the concerns you’ve voiced, and deeply regret any inconvenience or stress you’ve experienced. Your feedback is crucial to us as we continuously strive to improve our platform and the experiences of our users.
CitizenShipper aims to be a trusted platform that connects customers with reliable transporters. However, we sincerely regret any cases where experiences don't align with our goals. Our team is dedicated to addressing concerns like yours thoroughly, ensuring clarity and providing guidance where needed.
For the situation you've mentioned, especially about the code not working, our Support Team has the expertise to delve deeper into the specifics. While I understand your hesitation given your experience, reaching out to them directly at [email protected] will provide the most effective route to address and resolve such concerns. They’re equipped to understand the nuances and intricacies of individual cases.
Thank you for bringing this to our attention. We value your trust and will work diligently to ensure you feel supported and heard.