Our reviews monitored for authenticity
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
CindyMod Reviews Summary
CindyMod has 25 customer reviews and ranks 1952nd in the Women's Clothing category. Common review topics include customer service, not buy.
Don't trust the photos and models wearing them. The quality was very poor and sizing was off. Threads were falling as if it just came off the production line and no QA. The print is poorly executed making the appearance more juvenile. Beware this is a horrible company that sells equivalent clothing!
I ordered 7 dresses and paid over $200, received one and when I asked them where the other 6 were, after one week they advised me they were "out of stock" and did I want to wait? Told them to refund my money ASAP please. And after reading all these reviews, looks like I am out of luck. Will now have to see if my CC will refund. I plan on posting everywhere I can to earn others. Maybe BBB needs to know and whom ever else I can spread the news to. First time I was ever scammed by an online store. Shame on theses people!
I wouldn't give any stars for the company if I could.
The quality of items was terrible. Fabric and sewing quality... I Requested a refund straight away. 6 weeks later with ongoing communication- and still no refund. The company will not provide a delivery address for me to return.
They continue to try and offer compensation of $30 for a total of my $180 order?!?
With a suggestion of gifting the items I don't like. They also suggest if I do return my items they may get lost as it needs to be sent back to China and a refund would take a long time?
( That's not confident at all!)
Terrible company to purchase from.
DO NOT BUY they do not abide by their policy at all!
I didnt want to give a star at all. I have been trying to get a refund for over a month now. I had a faulty item as well as two other items that didn't fit. Cost of order was just under $100. The compensation that they offered was $12. They wouldnt accept return of items. The two that didnt fit didnt measure what their site said, so that was their error but they wouldnt accept that. I have dealt with 5 different people and had the total run around, sending photos in and then at first being offered $6 for compensation! A refund should be the value of what you paid not a lower figure. The faulty item would cost more to get fixed than their compensation.
Should have found this site and read reviews.
I am out of pocket now.
See reviews of sites as you browse!
Get the Chrome Extension.
Ordered 2dresses that look nice on image, received only 1 Awful dress after 45days waiting.
Sent the email to customer service to ask where is another one? Never got reply for a month now. Never buy from this site again
I ordered three dresses. Received two and then the other 2 months later. Dresses are poor quality and after various emails to try to obtain return addresses, have realised I wont get a refund. $160.00 AUD down the drain - TOTAL SCAM
I ordered 2 dresses and though one was great I wanted to return the second one because I did not like the fit on my body. After various emails, I realized that they were not going to provide a return and full refund. There requirements for proof of the dress not fitting right was impossible.
Do not buy from them.
Same issue here as above!
And my emails have been undelivered for 2 days as well.
I will try and lodge a ticket also with my c. F. company.
I do have an address in Moorabbin, Vic.
Stay clear, it's daylight robbery.
I ordered 2 dresses--of course, like everyone else experienced here, they do not come like they appear nor are they made correctly to fit.
I tried several times to contact the company through the only means they offer... they never responded. I finally opened up a dispute with them through Paypal and even tried contacting the seller through the email provided therein---still no response.
Looking up online I found an address for receiving returns--so I sent the dresses back and have all the paper evidence.
Paypal could not rule in my favor since they can't even verify the address given that I sent the clothing back to.
Now I'm having to open up a dispute through my CC.
Many times people act rashly too quickly and they end up suffering for it... I gave this company many opportunities and benefit of the doubt--BE WARNED! DON'T BE FOOLED!
Ordered 3 dresses, sizing off on bust by 16 cm, sent email got a email back that made no sense. They offered a $5 refund on a $200 order. I sent dresses back and guess what. Attempted delivery, again, again. They come across as a US company but Chinese. They seem to have their own rules. Email address now undeliverable. Crap service and they don't give a Toss
The pictures on website are nothing like the actual material or same look. I emailed immediately to return it & got a run a around like everyone else on this site. They offered 5$ to me for 2 shirts & told me to give them to charity. I am ticked & am going to my bank to see if Visa is covered to return money on fraud. DONT BUT FROM THIS COMPANY! They should be in prison!
They will not return and the sizing is off. Their email address has also gone offline and you cannot contact them.
I wish I read that earlier, I spent $200, they didn't send me all my items, quality so low, I received dress totally different then on picture. I was emailing with them and then they blocked me
I didn't read any reviews foolishly before purchasing from Cindymod. The clothing is junk. Their return policy is false. The customer service responded to me but every response was from a different person and their responses were a runaround. Do not buy from this company, the bargain isn't worth the headache or the clothes themselves.
I, too, purchased a dress from this website after examining the refund policy and sizing guide. I sized up because I wasn't sure if the material was stretchy. Upon receiving, the sleeves were too long and the waist sat under my busy (an empire fit). After requesting a refund, I was given the run around about sending photos. When I notified them that it was a design and size issue, they requested that I measure the garment and send them the measurements compared to the sizing guide. I told them I read it before buying and I wanted to request a fast refund or exchange (which they ignored the exchange request). Their response was "shipping to our facility in China is very expensive," in bold font. Funny because their business is based in Southern California, 50 minutes from my house. I told them how upset I was with their business model and customer service and that expecting customers to pay for shipping that is equal or more to a dress is ridiculous. I also filed a complaint to the BBB and FTC.
I wish I saw these reviews before purchasing. They have 2 social media accounts with nothing on them. I hope the BBB can get me my refund.
DO NOT BUY! Cindy Mod is an illegal operation that refuses to refund and whose clothing in reality is ugly and cheap. Save your money and don't deal with such criminals. Never buying from these cheap Chinese companies again they have no morals.
I agree with everything other reviews have said. I ordered two dresses and emailed them immediately about returning them - both terrible quality. They responded by asking me to take pictures and measurements and whole lot of other nonsense. I have followed up 3 times and have not heard back, guess I'll throw these dresses in the trash along with my money.
I was so excited to try several (NINE!) dresses in different colors, styles, and sizes. When NONE of them fit properly they offered me an $8. Refund on my over $250. Order. Email run around, they just tell you over and over that you ordered a dress based on their size guide, so it MUST fit, by golly! Worst customer service. THEY DO NOT OFFER REFUNDS even though it states it on their website. THIS CO IS A SCAM. DO NOT order from them. I learned my lesson the hard way and now I am $250. Poorer. :(. :(
The dress I bought was nothing like the picture! They do not give you the return address and they just say it's too expensive to return it and it willl get lost and offer to refund 10 dollars. I asked what if I needed to exchange for another size would I not be able to get another dress? They never answered. Dodgy company and very poor quality! DONT BUY!
Stay far away from this company. Items take forever to get here... from China no less. No refunds given even though they say they have a refund and return policy "no problem," they imply. Ha! Shady, shady business. Save your money, as they will gladly take it and you get crap in return. Very poor quality, sized incorrectly. Foreign "customer service."
