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CigarSmokes brings world-famous cigars of Cuba to any tobacco enthusiast directly from our warehouse in Spain. Fast express air delivery worldwide.
Cigar Smokes Reviews Summary
Cigar Smokes has a rating of 3.8 stars from 11 reviews, indicating that most customers are generally satisfied with their purchases. Cigar Smokes ranks 20th among Cigarettes sites.
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Sem dúvida os melhores no serviço ao cliente e superior qualidade dos charutos
I have repeatedly tried to contact your company and cannot reach a representative and I am worried because I have been notified that you are sending me cigars that I cannot receive. I have been contacted by US Customs and I am worried
Cigars arrived fresh but let them rest for one week.
Top quality Cuban Cigars.
Long time shipping but cigars are original. Extra cost on borders to pay - otherwise you will not get your cigars.
I've shopped Cigarsmokes for the last four years and they are always consistent and trustworthy. Their cigars are well cared for. I am always pleased with my purchase.
I can't fault Cigar Smokes in any way as the order was correct and well packaged.
However, l would caution people ordering in the United Kingdom. The amount added on with Customs, Excise and Import Duties are prohibitive. For every pound spent with Cigar Smokes will cost you another two pounds to import, therefore roughly tripling the price of the order. You have been warned.
Regarding the authenticity of your website, i have a-lot of doubts, and don't just reply with the template you have for everyone who asks you this question, first cigaranalysis.com listed you as a fake website, there are a-lot of similar websites with the exact webpage design and stock and price and fonts and logos and everything which is a big indication that they are all managed by the same persons, your prices are more cheaper than the prices in Cuba, even if you sell it tax free where is your profit margin and shipping cost and storage cost! How come a Cohiba Behike 52 is 85$! Your website is registered in LA USA, you don't have a physical store anywhere, unfortunately i have paid a lot of money to you before i notice all this, even if the box passed habanos authenticity check, still there are a-lot of defaults, cubans always have triple cap which i didn't find in any of the cigars! Of course still remains the one main rule if its too good to be true than it isn't, and of course you will take a lifetime to reply and when you do the you reply with same template and scenario as always
Already written for everyone,
I think i have to share this email with others and they decide
Dear Mr. Imam,
First of all, we can assure you that all the cigars we sell are 100% authentic. We have been in the cigar industry for over 20 years, so the trust of our customers is solid. All cigars are purchased from official Habanos distributors. All boxes come sealed with official Habanos security seals.
Regarding your concerns regarding information found on other websites, let me inform you that these are unofficial sites and have no relation to the sole authority of Cuban cigars, Habanos S.A., so any information found on these websites is considered unofficial. Please use the only authorized Habanos site, www.habanos.com, as a reference.
We maintain the most competitive prices in the market and we do not have a physical store, as we only operate as a virtual store.
We invite you to contact us for more details about our company and procedures.
Dax Puero-Franco
Customer service team
I orderes 300 dollar worth cigars from cigarsmokes. They clearly mentioned they will delivered to UK. They send me cuban cigars dry and damaged. They all were cracked, the box were dusty. Cigars are meant to be kept in humid conditions and they were bone dry. These cigars are useless and can not be restored.
They promised me compensation a month but even failed to do deliver that.
They sometimes use tactics telling you they added points to your account. Stay away from it. This is a trap for you to spend money to buy MORE DAMAGED GOODS. In top of that my cigar box seals were broken
1) broken seal on box
2) dry damaged cigars. There was dust in the box
3) fake compensation.
Thanks for your feedback. We will send you a private message addressing your concern.
Isnela Solis.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, John G.
Thank you for contacting us and letting us know about your case. We sincerely apologize for any inconvenience this may have caused.
We are committed to ensuring your satisfaction and have reviewed this matter thoroughly.
We regret that you did not receive your product and that we were unable to address your request on time. We would appreciate it if you could contact us again by email so we can provide immediate assistance.
We value and appreciate your preference as a customer, and your feedback is essential in helping us improve our service.
If you have any questions or need further assistance with this matter, please do not hesitate to contact us by email at [email protected] or by phone at +1 (305) 735-8126.
Our customer service team will be happy to assist you. We remain committed to a 100% satisfaction guarantee.
Thank you again for your patience and understanding. We look forward to resolving this matter to your complete satisfaction. Sincerely,
Isnela Solís
Junior Supervisor