Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Chrono24 is widely recognized for its professionalism, seamless purchasing process, and high-quality product offerings, with customers frequently praising the clarity of communication and the security measures in place, such as escrow services. The platform's user-friendly interface and extensive selection contribute to a positive buying experience, fostering customer loyalty. However, some reviews highlight occasional logistical issues, such as package delays, although the company's responsive customer service tends to mitigate these concerns effectively. Overall, Chrono24 maintains a strong reputation for reliability and customer satisfaction in the luxury watch market.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Great variety of watches with excellent dealers! Bought two watches from Chrono24 and have thoroughly enjoyed this experience.
Good communication, reliable fast good communication, reliable fast good communication, reliable fast
Bought a watch which had been described as being in a stunning condition. In reality it was very scratched. Disappointing.
Great experience using Chrono 24 to connect with a bunch of dealers. The watches delivered were exactly as described and came on a timely basis, and there was good communications with the sellers. The escrow service also gives great peace of mind for transacting with people who you you do not know.
A good channel to buy a watch from anywhere in the world Good wide range off stock, regular updates. Questions answered quickly. Got what I ordered
Product came fast and exactlly as described.
The only issue was that the delivery company informed a wrong date of delivery which caused a small incovenience.
Everything else 5 stars
Good selection, good prices available and good delivery time
TDKwatches is a great seller. The deal was closed in minutes and the watch arrived in a couple of days. The watch was extremely new and with documents. It has a deviation of only +5 seconds per day. I would buy here again without hesitation.
Chrono24's Trusted Checkout is an additional mechanism for a secure transaction. The website is also very good.
Todo funciona bien en esta pagina, es la primera vez que compro. Tienes la seguridad de Chrono24 que se implica en la protección de los clientes que compramos en la web. Todo ha funcionado como se espera de una referencia en relojes del comercio online.
Plateforme très riche en revendeurs et en montres de qualité. Achat sécurisé via paiement sur compte de tiers. Seul (petit) aspect négatif: beaucoup de vendeurs annoncent des montres comme prêtes à être expédiées alors qu'ils n'en disposent pas et qu'elles ne sont disponibles qu'après une dizaine de jour. Mais si on accepte cet inconvénient, l'expérience est très positive.
I have looked at the Chrono24 website for awhile. Then after researching many selling websites I tried them for a purchase. Couldn't be happy. Put me in contact with sellers from all over the world. I have talked with numerous sellers, and they all were prompt in getting back to me with answers to my questions or counteroffers to offers. I successfully found my desired watch at a great mutually agreed upon price. Even buying an extra band for this rare limited edition watch!
Nothing to say. All went perfectly. The price was good and delivery times were followed correctly.
My purchase could not have gone smoother. Chrono24 is essentially a clearing house for people selling watches. They are super professional and have a good handle on their sellers and communicate well. My seller, was also exceptional. Great experience all-round.
Buying via Chrono24 seemed the better way to go, avoiding most of the risk involved in buying a high-value item direct from an unknown seller, possibly overseas. In particular, good to know that money wouldn't be paid out until a watch had arrived and you had a chance to check it was "as advertised". Having a large number of watches to choose from on a single site also really helped to get a feel for what the options are and how much different types of watch typically sell for. Would recommend.
Easy app to use, dealer was great to deal with and postage was super quick! A++++
It was very convenient to find many kinds of watches easily. I enjoyed this service.
The transaction was simple and delivery was quick and the item was as described.
Easy to find the right watch from a large selection with picture so you can pick the best one for you. Easy to communicate with the seller and Thea respons Quick. Finally the trusted checkout gives you peace of mind. So you can see it is a genuine watch and as described then you recieves your purchase.
Auch länderübergreifend (in diesem Fall Schweden) problemlose Abwicklung - nur zu empfehlen (1. Kauf über chrono24)
You do what you say you do. Why do I have to write fifty characters to confirm that you effectively carry out your advertised abilities. What more can I say. I am happy.
Answer: Dear Justin, Thank you for your question. With the article price being $10,000 and the shipping cost is $100, the total that you would pay would be $10,100. There are not any additional fees for the buyer in a transaction. Please feel free to contact us directly via email at [email protected] or by phone at 646-887-3560. We are happy to answer any additional questions that you have and look forward to hearing from you. Kind Regards, Your Chronno24 Team
Answer: Thank you for your question. Once a buyer makes an offer on the watch and the seller accepts, the buyer will make payment into the escrow account we offer for private sellers. The seller will then ship the package fully insured with signature required. Once the buyer receives the package, they have 7 days to report an issue. As long as no issues are reported, Chrono24 will automatically payout the seller after the 7 days (it typically takes a few business days for the bank to recognize the payout). Please feel free to contact us directly via email at [email protected] or by phone at 646-887-3560. We are happy to answer any additional questions that you have and look forward to hearing from you.
Answer: Thank you for bringing up your concern. All private seller accounts are required to include bank account information when posting an advertisement. The bank account information included is where payment is directed once the watch sells. Your information is secure with Chrono24 is only used for a final payout once the watch is sold. Please feel free to contact us directly via email at [email protected] or by phone at 646-887-3560. We are happy to answer any additional questions that you have and look forward to hearing from you.
Answer: This company should be closed down, I have been scammed selling a brand new watch, the buyer has my watch and I have nothing.
Answer: Yes I have used them and got a Genuine watch at a very good price.
Answer: Depends on the dealer and where the dealer is located.
Buy new & pre-owned watches on Chrono24 & sell them globally. More than 359,263 brand-name watches from Rolex, Breitling, Omega, etc., at competitive prices

