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Chrono24 Reviews Summary
Chrono24 is widely recognized for its professionalism, seamless purchasing process, and high-quality product offerings, with customers frequently praising the clarity of communication and the security measures in place, such as escrow services. The platform's user-friendly interface and extensive selection contribute to a positive buying experience, fostering customer loyalty. However, some reviews highlight occasional logistical issues, such as package delays, although the company's responsive customer service tends to mitigate these concerns effectively. Overall, Chrono24 maintains a strong reputation for reliability and customer satisfaction in the luxury watch market.
This summary is generated by AI, based on text from customer reviews
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Excellent, even thoughtful, service from seller Simon Werner at Werner Watches in Germany. We even corresponded about the watch's possible origins. It arrived on time, as promised.
The timepiece was exactly as described, packaged properly and dispatched in a timely manner. I would definitely do business again with this company.
With apologies to the sender for this taking so long (Canada Post), I received the item exactly as described. Would strongly recommend.
Everything is fine. The watch came in good condition with its box. I recommend this seller.
Chrono24 is excellent. Easy to find an authentic time piece at the absolute best price. I wouldn't hesitate to use Chrono24 again for my next purchase.
Always a good and secure experience with Chrono24. Best watches' site ever!
Smooth as silk. Money held in trust until Jaeger LeCoulture arrived from Latvia. Watch was better than expected and half the price of similar here in Australia. Highly recommended.
Gran comunicación con el vendedor, serio, atento y formal. Muy recomendado.
Très agréable site de vente, sérieux, sécurité et confiance..
Clear and easy use of the site.
Good step by step communication.
Reliable.
All good. The seller shipped from France to UK. All went well and communication was good.
I exchanged a watch with a TrustedSeller from Chrono24, they have at least 10+ watches on the site and have had very positive feedback - so I went forward with a 20k gbp trade. The seller, VintageWatches NL sent a watch that:
- did not work/function at all
- was full of replacement parts
- had forged/invalid service records
I immediately contacted VintageWatchesNL and Chrono24 - and Chrono24 have simply said deal with it yourselves. They have continued to maintain other listings from this seller on their website. I CANNOT understand how that can be tolerated, and why if they have full information they are not providing assistance.
And package arrived only 6 days later. Product was as detailed.
Commande, réactivité du vendeur, rapidité d'envoi.
Les felicito, por hacer posible que los aficionados a los relojes, como yo, podamos acceder a piezas en otros países, ademas de poder hacerlo con seguridad y confianza. Sigan así.
En mi caso hice una compra a travez de esta plataforma y todo fue perfecto. Ya tengo el reloj y resulto exactamente lo que me ofreció el comerciante. Así que recomiendo ampliamente a Chorono24, Saludos.
Marco A. Martínez Paredes
My order arrived within a week and I am delighted to say it's been fitted and working perfectly. Thank you so much
All transactions went like it should. I can recommend Chrono24 at 100%
From the business
Buy new & pre-owned watches on Chrono24 & sell them globally. More than 359,263 brand-name watches from Rolex, Breitling, Omega, etc., at competitive prices
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear J. P.,
Thank you for your feedback. We regret to hear that you had a poor experience with Chrono24.
Unfortunately, we do not have a dealer on the site by the name of "Vintage Watches NL" on Chrono24.
Most Chrono24 dealers offer purchase processing via Trusted Checkout. Once you have placed an order on Chrono24, you are immediately covered by Chrono24 Buyer Protection. You can learn more about Chrono24 Buyer Protection here: https://www.chrono24.com/about-us.htm. If you're interested in purchasing an item from a Chrono24 dealer, we invite you to learn more about their business prior to placing an order. For example, you can browse reviews left by previous customers.
If an issue arises between you and the seller online, you can always reach out to us and we would be glad to assist you. We have a 14-day return policy when you are purchasing through the platform and once the item is returned back to the seller your refund is processed.
Please feel free to contact us directly via email at [email protected] or by phone at 646-887-3560 if you have any further questions. We look forward to hearing from you so we can make sure you ultimately have a positive experience on Chrono24.
Kind regards,
Your Chrono24 Team