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Chrono24 Reviews Summary
Chrono24 is widely recognized for its professionalism, seamless purchasing process, and high-quality product offerings, with customers frequently praising the clarity of communication and the security measures in place, such as escrow services. The platform's user-friendly interface and extensive selection contribute to a positive buying experience, fostering customer loyalty. However, some reviews highlight occasional logistical issues, such as package delays, although the company's responsive customer service tends to mitigate these concerns effectively. Overall, Chrono24 maintains a strong reputation for reliability and customer satisfaction in the luxury watch market.
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Great experience though had a lot of trouble paying with my debit card… only allowed my credit card for some reason
Seiko sports 5 watch as a gift. Quick to respond vendor and the transaction was done in less than 24 hours. Excellent to work with.
Many thanks
Great buying experience, as always with Chrono24. Responsive to inquiries, fast payment processing, assistance with dealers when needed.
Talked to very user friendly rep who knew his stuff. Happy with decision and product.
I'm sure the experience also depends on the seller you work with, but Chrono24 made it easy to find the watch I love at a great price, communicate with the dealer, track my package, and even see the average price change of my watch after purchase.
Easy process, easy to pay and Item was delivered very fast.
Aside from the delays thru customs, which no one could control, very good
My nightmare started when I decided to sell my watch using Chrono 24, I found a buyer, we agree on the price and I was authorize by Chrono24 to send the watch. The buyer received the watch, everything was great and he agree on the transaction. Its been more than a month and I have not been paid by Chrono24.
They tell me that they authorize the payment and their bank wont pay me and they have escalate the situation with no answer on when I will receive my funds.
I have talk to other Chrono24 sellers and they claim that they also had some problems to get paid.
I was able to source the watch that I desired by multiple dealers. Able to pick the best price, transaction deal of the bunch. Once funds were confirmed in escrow, dealer shipped overnight. Dealer had great reviews and reputaion on this platform. Overall made me feel very comfortable making a large luxury purchase online.
An amazing selection, seamless transaction and prompt follow up on questions.
The app was easy to use and made sense. Every step of the way was explained and made sense. Thank you!
Great Experience from start to finish! The watch I purchased was described as perfectly as one could do. Chrono24 was very helpful and prompt when answering any of my questions.
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Went flawless and very happy with my purchase everything was as described and zero issues
C24 collected tax on my order, but the international shipper asked for additional unexpected import duties that went well beyond my expectation. The watch was also damaged during shipping and required local repair. I would have assumed C24 would have helped resolve the repair with shipping insurance, but they mostly washed their hands of it. Reversing the transaction would have caused me to incur significant fees, which C24 was quick to point out. It would have been nice to have additional information from c24 that the purchase would lead to additional import fees, and that trying to unwind this international transaction would be costly for me as well. I might have opted for a domestic seller instead. I have no complaints against the international seller, in fact I mostly have empathy for them. C24 on the other hand seemed like a disinterested middleman collecting a fee for no real service in this transaction.
Dear Tim,
Thank you for your feedback. We regret to hear that you had a poor experience with Chrono24.
Customs regulations apply to the international purchase of goods from outside of your economic zone. This may include taxes and other fees. For example, the importing country may charge import sales taxes and additional customs duties.
We make sure to alert the buyer about these potential additional costs in the cost summary before they submit their order.
Please note that neither Chrono24 nor the seller can assume these costs nor calculate them in advance. Unfortunately, Chrono24 has no influence over these matters, as they are government regulations.
Please feel free to contact us directly via email at [email protected] or by phone at 646-887-3560 if you have any further questions. We look forward to hearing from you so we can make sure you ultimately have a positive experience on Chrono24.
Kind regards,
Your Chrono24 Team
Really enjoy the app and overall great experience. Highly recommended
Great website with lots of capability. I do wish it was easier to search by specific dealer
I purchased a watch that was very easy, the watch seem to have an issue. Chrono24 was very responsive and help correct this transaction.
From the business
Buy new & pre-owned watches on Chrono24 & sell them globally. More than 359,263 brand-name watches from Rolex, Breitling, Omega, etc., at competitive prices
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jose,
Thank you for your feedback. We regret to hear that you are having a poor experience with Chrono24. Rest assured, we are working quickly to resolve this issue with our payment provider and your financial institution.
Please feel free to contact us directly via email at [email protected] or by phone at 646-887-3560 if you have any further questions. We look forward to hearing from you so we can make sure you ultimately have a positive experience on Chrono24.
Kind regards,
Your Chrono24 Team