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Chrono24 Reviews Summary
Chrono24 is widely recognized for its professionalism, seamless purchasing process, and high-quality product offerings, with customers frequently praising the clarity of communication and the security measures in place, such as escrow services. The platform's user-friendly interface and extensive selection contribute to a positive buying experience, fostering customer loyalty. However, some reviews highlight occasional logistical issues, such as package delays, although the company's responsive customer service tends to mitigate these concerns effectively. Overall, Chrono24 maintains a strong reputation for reliability and customer satisfaction in the luxury watch market.
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Just a quick note to say the service and the attention to detail from the moment I posted my watch to the final sale was impeccable! … I sold my watch within 7 days and the transfer of funds within 3 days of the sale … Thank you
Found a watch for my Mother inlaws birthday and took a chance to secure it as I couldn't find the watch anywhere near me. The fact that Chrono24 guarantees authenticity and allows me to choose between numerous options was great.
First time buyer on Chrono. Customer support answered all questions… Excellent selection… Purchased watch. Great experience!
The experience was great. I do need 1 or 2 extra pieces for the band; it is extremely tight as is.
I was very hesitant to make an expensive purchase on here, considering the shady reputation of the watch dealer industry. I can now say after 5 purchases, I was now comfortable enough to purchase my grail watch through Chrono24 this week. I make sure the dealer has a return policy, guarantees authenticity, participates in the escrow service, has a public presence with above a 4 star rating & at least 100 reviews, before ordering. This has kept me out of trouble.
Be careful l, don't sell your watch in Chrono24 platform, I have sold my watch in 13/6/2023, watch delivered and buyer authorized the payment on 17/6/2023, until today I didn't receive my money with almost 60 days, after hundreds of emails and phone calls I felt myself in a big circus without any solution to transfer my payment
I've ordered three watches this year, all have been exceptional experiences due to the great app Chrono24 runs. Easy to find things I am specifically looking for but also great suggestions by the app as it learns my interests. Been telling all my watch friends to download it. Highly recommended.
The Chrono24 site has an excellent selection, high-quality images of products, and overall very good follow-up after purchase, all of which instills confidence in the buying process.
Nothing but the best experience on Chrono24.
There's so much selection and the site is very intuitive and works seamlessly. And trusted checkout is totally secure and absolutely essential.
Great, easy to use site with great filter options. Love how it keeps track of your collection. I bought a watch through the site and it automatically added that to my collection. Love the favorites page. Messaging questions to dealers is easy. Well executed website and model.
Great watch & great experience. I was a bit hesitant to purchase such an item online but Chrono24 made the whole experience easy and had a lot of controls in place to prevent fraud. I would definitely buy another watch via Chrono24.
I bought a Rolex Submariner from the Chrono24 website. I paid through their secure website, got the watch in two days and all was as described. This is a great site to reliably buy watches and I've bought more than a few and always without complications. These guys screen sellers so each purchase is with confidence.
I'm partial to certain brands and Chrono24 carries them all, from top luxury watches to more affordable ones.
Great site. Great service and processes. I highly recommend.
The user experience is standard and as expected up to the point of payment - when purchasing from abroad, more detailed instructions on payment methods and what to expecte would be greatly valuable to any customer. Thank you.
Back in December I ordered a Rolex Oysterquartz and paid over $4,000 for the watch. Unfortunately, the seller sent it to another address and was unsuccessful in getting the package picked up and returned by the USPS. Needless to say, I was forced to file a police report, provide RING camera footage for the day of delivery showing that nothing was delivered, an affidavit and a letter from the USPS. After 5 months of waiting, I received an email from Chrono24 stating that I had signed and accepted the resolution of paying the seller for the watch that I never received…when I called them to say that I had NEVER agreed nor signed anything of the kind, they said that it was a decision made by them and I had no say whatsoever on what they decided. I have already retained an attorney and will be suing them for all of the money list as well as attorney fees.
It is so easy using this app, beware you might end up losing money because of how easy it is to find awesome watches
From the business
Buy new & pre-owned watches on Chrono24 & sell them globally. More than 359,263 brand-name watches from Rolex, Breitling, Omega, etc., at competitive prices
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members