Chrono24Reviews 2,974

How badly do you want that watch my man? I purchased an expensive new timepiece through Chrono24. The box it came in was for one of the manufacturer's lower-end models, which I've purchased before. No warranty information was included. I contacted the seller who told me I had to wait 2 months for the manufacturer to send it to me. At that point, I should have just canceled my credit card payment. The warranty may or may not show up. The watch may or may not be stolen or fake. It's not a pleasant feeling, to put it mildly, after dropping hard-earned cash on this purchase. The point is, if you were to buy a watch through Chrono24 and discover *everything in the Seller's ad was BS, do you imagine you could just call Chrono24 to sort it out? LOL. I was under the impression - and this may be my own fault - that Chrono24 performed some level of quality control while the payment is in escrow. Well, while I'm sure others have had good experiences buying through Chrono24, my experience suggests there are many other options that provide vastly superior customer protection and satisfaction. There's only so much Chrono24 can - or will - do before you realize it's a big world out there and you're on your own my man.

I have dealt through Chrono24 for a couple of transactions now, one of which ended up as a cancellation on my part. They were very accommodating and helpful and, quite frankly, made a potentially difficult transaction very easy and secure. The other transaction was a completed purchase of a new item. There were some issues unrelated to them (US Customs), and they followed up throughout the transaction to make sure that all was going as it should. I am fortunate that I did not experience some of the issues that other reviewers have had, so of course I would have less negative feedback to share and leave a good review.

I wouldn't consider using any other company to make a purchase such as a fine watch as I felt protected and felt assured that the transaction was proceeding as it should, safely, securely and in a timely manner. I would feel more confident purchasing a new watch than a new one based on some of the feedback but my experiences were good.

I only wish they would allow you to use Discover and the Affirm rates are usurious despite having an above 800 credit rating.

I had to call Chrono24 due to the fact that my credit card wouldn't go through. The gentleman who answered the phone was courteous and quick to solve the problem. The purchase process and watch I eventually received were both outstanding. I'd purchase from this site again.

Purchased a watch in May and received it in a damaged state. The seller was really flippant and said this happens all the time (not very reassuring). Chrono's attempted to "meditate" which was really nothing and felt very seller biased. They suggested I return the watch or get a quote from a dealer to get it repaired. I ended up taking the watch to my local Omega dealer and they repaired it for free. The Omega dealer is the one that really stands by its product... NOT CHRONOS24

Many sellers are great (Shopworn, Prestige time) but some like Luxe Ware HK seem to fall through the cracks. Though listed new, Luxe ware gave me an prior opened watch where the chrono hand rod (the rod that goes into the heart of the watch and moves the chrono hand) was bent as determined by LVMH, which means someone has opened the watch before and did something to it. It was a 45,000USD watch and I had to pay 3500usd out of my own pocket to fix it. I wrote to Chrono24 several weeks ago but there were still no reply.
Also, many of these unresponsible sellers, like Luxe Ware, know how to game Chrono24's review system to give them a high rating- Since Chrono24 only guarantees authenticity and whether the watch was delivered, they just have to make sure the watch works at least 2 months upon receipt of the watch by the buyer, put on the smiles, get a good rating and then they are scott free. They could open the watch, play with it, take parts for another broken watch, but as long as the outside looks good and works for more than 2 months, the review closes and the buyer cannot write anyting else about the transaction.
Chrono24 needs to better review the sellers.

Chrono24 paid out to my seller while we were in dispute about the fact the watch he sold me doesn't work and is of dubious authenticity. They haven't yet responded to my complaint/enquiry as to why, but have been very slow to respond generally so far, so not a surprise.

They do not do enough to vet their sellers or protect their clients. The secure transaction process means very little when this can happen and I have basically been scammed. Fortunately I was just dipping my toe with a lower value watch.

I've bought a few watches through Chrono24 and never had any trouble. Usually communication with the Dealer is good and Chrono24 provides a good interface to do so. Delivery is timely and packages have been secured well. The only problem I've had in the past is with the trusted checkout and the escrow account process, though on my last transaction it wasn't an issue. I would recommend them if you want to find watches not normally available in the U.S.

We bought an Omega watch INCLUDING original box and papers by a trusted seller since 2017 in Chrono24... The watch came in a cheep China box and NO papers! We tried and rate this seller, but Chrono24 refused to public it: 'against their policy guidelines'! When we made a complaint to Chrono 24, they just said we could rate it again... NO help to find here, and the money is paid. A watch without papers is worth 1/2 the price, so we find this a scam! DONT trust all sellers from Chrono 24 as Chrono24 takes no responsability for anything apparently.

Bought a watch using the "Trusted Checkout". Chrono24 instructed me to open the package in the presence of delivery staff. Seller sent package very late+preventing inspection. I have written to both Seller and Chrono24 the deal terms have been broken and I want my money back ASAP.

Now Chrono24 not responding for 10 DAYS, ignoring my messages. Considering criminal complaint option.

Friendly piece of advice: stay away, they will take your money and then ignore you.