Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Chrono24 is widely recognized for its professionalism, seamless purchasing process, and high-quality product offerings, with customers frequently praising the clarity of communication and the security measures in place, such as escrow services. The platform's user-friendly interface and extensive selection contribute to a positive buying experience, fostering customer loyalty. However, some reviews highlight occasional logistical issues, such as package delays, although the company's responsive customer service tends to mitigate these concerns effectively. Overall, Chrono24 maintains a strong reputation for reliability and customer satisfaction in the luxury watch market.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Always enjoyable shopping experience with well managed app.
As titled, fast and secure. It is fascinating for watch enthusiasts to be able to have a platform that provides new and pre-owned watches, globally.
Really everything was perfect, the communication with the seller, the delivery and the watches.
Quick everything and pleased with the result, would use it again definitely
Purchased a new Tudor Pelagos black dial, very happy. Was made aware of potential delays upfront because of CV19 situation which was fine. Watch arrived within the timescales mentioned, and I was given the option to receive the watch early before the papers/warranty card which I agreed too. Papers follow about a week later. Excellent, highly recommended!
When in reality they need 2 weeks to get the stock.
Don't count on any protection from Chrono24 if the watch you bought was misrepresented.
You are in your own.
Achat d'une montre auprès d'un vendeur peu connu. J'ai acheté grâce à la protection des achats. Tout s'est bien passé
Got my watch at the price I wanted and delivered on schedule. No complaints at all, would heartily recommend.
I absolutely love the 38mm Omega Speedmaster! It's the perfect size for a smaller wrist and it is very comfortable. The watch was carefully packed and it is obvious that it had never been worn or even taken out of it's original packaging. Great service!
Die Abwicklung über Chrono24 hat wunderbar funktioniert. Alles lief problemlos. Anders als beim direkten Händler. Er hatte die falsche Hausnummer auf dem Paketaufkleber hinterlegt. (Sicher nur ein Versehen, denn im Paket war die richtige Nummer vermerkt.) Leider war die Uhr nicht auf die aktuelle Zeit gestellt. Das hätte ich als Service erwartet. Und am 2. Tag des Tragens hab ich einen Stift aus der Schließe verloren! Nur gut ist das zu Hause passiert! Ich lasse das jetzt vor Ort reparieren, weil ich die Uhr nicht noch mal durch Deutschland schicken will. Auch ist die Dichtung nicht richtig eingesetzt, sagte der Uhrmacher. Das alles zusammen hat mir das Kauferlebnis etwas vermiesst.
After making my first purchase many months ago from the Netherlands, you realize that the global choices provided by Chrono 24 are above and beyond any other site. Now after another purchase you realize this is the best place for choice and quality watches.The escrow account payments provide a level of security second to none!
The dealings with the seller was good, and Chrono24 was a Partner in between the sale, especially with save payments. Thank you!
Within years i have purchased several watches via Chrono24 and very satisfied each time. Thanks...
Very satisfactory experience, the information provided is true and reliable, the product received is the chosen one and does not present any anomaly. Highly grateful for the accompaniment of the company throughout the process from purchase to delivery of the product.
Answer: Dear Justin, Thank you for your question. With the article price being $10,000 and the shipping cost is $100, the total that you would pay would be $10,100. There are not any additional fees for the buyer in a transaction. Please feel free to contact us directly via email at [email protected] or by phone at 646-887-3560. We are happy to answer any additional questions that you have and look forward to hearing from you. Kind Regards, Your Chronno24 Team
Answer: Thank you for your question. Once a buyer makes an offer on the watch and the seller accepts, the buyer will make payment into the escrow account we offer for private sellers. The seller will then ship the package fully insured with signature required. Once the buyer receives the package, they have 7 days to report an issue. As long as no issues are reported, Chrono24 will automatically payout the seller after the 7 days (it typically takes a few business days for the bank to recognize the payout). Please feel free to contact us directly via email at [email protected] or by phone at 646-887-3560. We are happy to answer any additional questions that you have and look forward to hearing from you.
Answer: Thank you for bringing up your concern. All private seller accounts are required to include bank account information when posting an advertisement. The bank account information included is where payment is directed once the watch sells. Your information is secure with Chrono24 is only used for a final payout once the watch is sold. Please feel free to contact us directly via email at [email protected] or by phone at 646-887-3560. We are happy to answer any additional questions that you have and look forward to hearing from you.
Answer: This company should be closed down, I have been scammed selling a brand new watch, the buyer has my watch and I have nothing.
Answer: Yes I have used them and got a Genuine watch at a very good price.
Answer: Depends on the dealer and where the dealer is located.
Buy new & pre-owned watches on Chrono24 & sell them globally. More than 359,263 brand-name watches from Rolex, Breitling, Omega, etc., at competitive prices

