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Chrono24

4.3

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Chrono24 Reviews Summary

Chrono24 is widely recognized for its professionalism, seamless purchasing process, and high-quality product offerings, with customers frequently praising the clarity of communication and the security measures in place, such as escrow services. The platform's user-friendly interface and extensive selection contribute to a positive buying experience, fostering customer loyalty. However, some reviews highlight occasional logistical issues, such as package delays, although the company's responsive customer service tends to mitigate these concerns effectively. Overall, Chrono24 maintains a strong reputation for reliability and customer satisfaction in the luxury watch market.

This summary is generated by AI, based on text from customer reviews

service
114
value
106
shipping
102
quality
103

We monitor reviews for authenticity

Singapore
1 review
0 helpful votes
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Why I would
June 13, 2020

Easy and professional, well executed experience, found no drawbacks

Date of experience: June 13, 2020
Thailand
1 review
0 helpful votes
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Always enjoyable shopping experience with well managed app.

Date of experience: June 13, 2020
Indonesia
1 review
0 helpful votes
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Fast and Secure
June 12, 2020

As titled, fast and secure. It is fascinating for watch enthusiasts to be able to have a platform that provides new and pre-owned watches, globally.

Date of experience: June 12, 2020
Czechia
1 review
0 helpful votes
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Everything was perfect
June 12, 2020

Really everything was perfect, the communication with the seller, the delivery and the watches.

Date of experience: June 12, 2020
Spain
1 review
0 helpful votes
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Very nice rare watch
June 12, 2020

Quick everything and pleased with the result, would use it again definitely

Date of experience: June 12, 2020
GB
1 review
1 helpful vote
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Purchased a new Tudor Pelagos black dial, very happy. Was made aware of potential delays upfront because of CV19 situation which was fine. Watch arrived within the timescales mentioned, and I was given the option to receive the watch early before the papers/warranty card which I agreed too. Papers follow about a week later. Excellent, highly recommended!

Date of experience: June 12, 2020
Greece
1 review
0 helpful votes
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Awesome
June 11, 2020

Simply the best! The communication, the support, everything.
Thank you

Date of experience: June 11, 2020
GB
1 review
0 helpful votes
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Good
June 11, 2020

Good game for you too though you have a good chance of seeing the same

Date of experience: June 11, 2020
Spain
1 review
0 helpful votes
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When in reality they need 2 weeks to get the stock.

Date of experience: June 11, 2020
Hungary
1 review
0 helpful votes
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O+A
June 11, 2020

The process was excellent! The seller was very kindly and communicative.

Date of experience: June 11, 2020
California
1 review
0 helpful votes
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Don't count on any protection from Chrono24 if the watch you bought was misrepresented.

You are in your own.

Date of experience: June 10, 2020
Canada
1 review
0 helpful votes
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Ram
June 11, 2020

Great way to purchase a watch. This the second time I have purchased a watch through them.

Date of experience: June 10, 2020
France
1 review
0 helpful votes
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Transaction parfaite
June 10, 2020

Achat d'une montre auprès d'un vendeur peu connu. J'ai acheté grâce à la protection des achats. Tout s'est bien passé

Date of experience: June 10, 2020
GB
1 review
0 helpful votes
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Great service
June 10, 2020

Got my watch at the price I wanted and delivered on schedule. No complaints at all, would heartily recommend.

Date of experience: June 10, 2020
Kentucky
2 reviews
0 helpful votes
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Beautiful watch, great service!
June 10, 2020

I absolutely love the 38mm Omega Speedmaster! It's the perfect size for a smaller wrist and it is very comfortable. The watch was carefully packed and it is obvious that it had never been worn or even taken out of it's original packaging. Great service!

Date of experience: June 10, 2020
Germany
1 review
0 helpful votes
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Kauf einer Rolex
June 10, 2020

Die Abwicklung über Chrono24 hat wunderbar funktioniert. Alles lief problemlos. Anders als beim direkten Händler. Er hatte die falsche Hausnummer auf dem Paketaufkleber hinterlegt. (Sicher nur ein Versehen, denn im Paket war die richtige Nummer vermerkt.) Leider war die Uhr nicht auf die aktuelle Zeit gestellt. Das hätte ich als Service erwartet. Und am 2. Tag des Tragens hab ich einen Stift aus der Schließe verloren! Nur gut ist das zu Hause passiert! Ich lasse das jetzt vor Ort reparieren, weil ich die Uhr nicht noch mal durch Deutschland schicken will. Auch ist die Dichtung nicht richtig eingesetzt, sagte der Uhrmacher. Das alles zusammen hat mir das Kauferlebnis etwas vermiesst.

Date of experience: June 10, 2020
New York
1 review
0 helpful votes
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After making my first purchase many months ago from the Netherlands, you realize that the global choices provided by Chrono 24 are above and beyond any other site. Now after another purchase you realize this is the best place for choice and quality watches.The escrow account payments provide a level of security second to none!

Date of experience: June 9, 2020
Australia
1 review
0 helpful votes
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Perfect Service
June 10, 2020

The dealings with the seller was good, and Chrono24 was a Partner in between the sale, especially with save payments. Thank you!

Date of experience: June 9, 2020
Turkiye
1 review
0 helpful votes
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Good to buy via Chrono24
June 9, 2020

Within years i have purchased several watches via Chrono24 and very satisfied each time. Thanks...

Date of experience: June 9, 2020
Colombia
1 review
0 helpful votes
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SATISFACTION
June 9, 2020

Very satisfactory experience, the information provided is true and reliable, the product received is the chosen one and does not present any anomaly. Highly grateful for the accompaniment of the company throughout the process from purchase to delivery of the product.

Date of experience: June 9, 2020

From the business

Buy new & pre-owned watches on Chrono24 & sell them globally. More than 359,263 brand-name watches from Rolex, Breitling, Omega, etc., at competitive prices


chrono24.com
Founded in 2003
Karlsruhe, CA