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Chrono24 Reviews Summary
Chrono24 is widely recognized for its professionalism, seamless purchasing process, and high-quality product offerings, with customers frequently praising the clarity of communication and the security measures in place, such as escrow services. The platform's user-friendly interface and extensive selection contribute to a positive buying experience, fostering customer loyalty. However, some reviews highlight occasional logistical issues, such as package delays, although the company's responsive customer service tends to mitigate these concerns effectively. Overall, Chrono24 maintains a strong reputation for reliability and customer satisfaction in the luxury watch market.
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I only buy through them. The selection watches is amazing, and I always can find what I like and can purchase. Very helpful over the phone too.
Ottima esperienza sito professionale e sicuro sotto tutti i punti di vista
Bought a new Hublot watch. Everything went ok, and I`m happy with the watch and the deal. Really professional business throughout.
I tried using 3 different forms of payment and all were stating "declined" due to some specialized payment type through Chrono24's escrow service. All were verified Visas through all of my personal account. Had to call the seller to make the exchange. It was such a pun in the $#*! that I didn't even want to complete the transaction.
This first transaction was a very good one, delivered in time, the answers to my questions were quick and gentle.
Thank's a lot
First time I've ordered a watch from Chrono24 and I must say a very good experience. The choice and options from the worldwide network of dealers is excellent as are the prices. In many cases the cost is much less than a second hand watch from UK sources. The Escrow payment system offers another layer of security especially if you are a first time buyer of an expensive watch from overseas. I will be using Chrono24 for my next watch purchase and can thoroughly recommend this company.
I will buy through CHRONO24 again. I recommend them highly. In full disclosure (and to their credit) let me explain.
The watch I ordered was shipped from Germany - through CHRONO24 to me in the US. The watch I first received had defects that they obviously did not know about. I only discovered them with very close scrutiny, but the defects were of a type that I could not live with. I took pictures, and had already filmed a video of my initial unboxing (I do this with all watch shipments to prove the original delivered condition. I highly recommend this extra effort!). I sent them the pictures of the defective watch with an explanation.
The dealer apologized profusely, gave me a discount for shipping it back to them, and then sent me another watch which arrived in perfect condition. AND... they had discounted the watch even further - as a sign of good faith!
Because of the back and forth of international shipping, this process went on for about a month, but the dealer and Chrono24 stayed in constant and reassuring contact with me during the entire process. They continually assured me that they would make everything right. And they did! They did it with respect and understanding, and patience. I really grew to love these guys!
Don't hesitate to do business with Chrono24! They are the real deal.
Excellent experience - best platform to make good deals for fine time pieces worldwide. Always a recommendation!
Good communication, fast shipping. Item received was exactly as described
Solid experience, immediate communication and super fast shipping.
Ottimo, tutto andato secondo le previsioni, sono soddisfatto
The entire purchasing experience was exceptional. Billy@ Mark Worthington went above and beyond to answer my questions during the sale as well as following the sale. The watch was everything I had expected.
The full process of buying a watch via Chrono24 is amazing! My first experience at this platform is fantastic, buying a beautiful watch supported all the way from the first contact with the seller, payment and submission is covered! Thank you Chrono24, top!
It was very pleasant. I was informed of all events from the seller accepting my offer, funds being held in escrow and the watch being shipped.
I bought a watch, and all was perfect. Smooth service from chrono24
This is my first time buying from Chrono24, appreciated..
Needed only one link for Ladies Longines silver watch
Arrived well packaged and now able to wear the watch comfortably
From the business
Buy new & pre-owned watches on Chrono24 & sell them globally. More than 359,263 brand-name watches from Rolex, Breitling, Omega, etc., at competitive prices
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Harjit,
Thank you for your feedback. According to your review, it appears that you had a satisfactory experience with us on Chrono24! We're glad to hear that you received your watch and that the transaction went smoothly for you.
If you've run into any issues with your order or your watch, we would be glad to assist you.
Please feel free to contact us directly via email at [email protected] or by phone at 646-887-3560. We look forward to hearing from you so we can make sure you ultimately have a positive experience on Chrono24.
Kind regards,
Your Chrono24 Team