ChinaBuyeReviews 77

It's scam site. Supplied defective and untested products. When you make a complaint to the product then the game of attrition starts. First they want the image or video of products. Then offer such a new product with half the price, then offer this new product to the third of the price, etc.

It is a very sophisticated scam. If you agree to pay extra for the same product or cancel all, in both cases Chinabuye won and you do not have a product that works or money.

In my case it was a mini wireless keyboard $ 22.19 and on the end I gave up of all.

Please, do not waste your money, time and nerves on that site.

Bought a 56$ tablet and it worked for just over 1 month (the warranty on the site is 1 month for everything). They refused to give me a refund. After a long process of many forum threads and a long help ticket (totalling 10-15 responses), I then made a long descriptive post in the forums called Bad Experience (it was a second post, the first post was before I got into contact with ChinaBuye).

They deleted my newest post which outlined how they refused to make any exception due to the horrible product and the fact that I'm a new customer and this would shatter any trust I'd have with them. They also banned my forum account so that I couldn't respond to anyone else who ran into similar problems.

I've also noticed that they do not post bad reviews, I made a review for the tablet and how it barely survived 4 weeks. It was under my account (and still is) but doesn't show up among the reviews for the product itself (when a person is considering a purchase).

I ordered $180 worth of goods on 9th September, paid for DHL. By the 27th they finally sent out my package - or so I thought. When I recieved it, only half of my package was in there, with the other half coming via HK Post because they "miscalculated" postage. Its now the 10th of December and the package hasn't even reached my country, nobody knows where it is. Paypal wont even let me open a dispute because its been more than 45 days since i've paid. I contacted HK post & they told me the sender refused to co-operate so they couldnt open an enquiry as to where the item is.

I continually ask for a refund or for them to send my items again - any decent business would be MORE than happy to OFFER a refund or replacement. EVERYDAY I email this company and they NEVER have any answers other than "wait 1 more week" They offered me a 2% discount on my next order and said if I pay $55US they will post my items again. I have stated time and time again all I want is a refund to cover my unrecieved goods ($102) so I dont have to deal with them again and they REFUSE to provide me with a refund - instead keep offering me $20 gifts from their reward page.

This company is THE WORST. I suggest NOBODY bother with them, their customer service is terrible, over 2 months + 100 messages later and they still fail to provide me with basic customer service - THEY sent my items via HK Post when I PAID FOR DHL WITH INSURANCE, THEY should be reimbursing me for the loss of my product - or at the very least - sending it out via DHL since it's what I paid for.

I am new to chinabuye.com. Last November 23,2012, I ordered 2 ainol novo legend tablets and chose ems for shipping. I received my orders 12 days later. The products arrived with no defects. As of now, I am again placing orders for tablets and others. I am from the Philippines and I really appreciate chinabuye.com's service. I am looking forward for my second shipment this December as they will be gifts for Christmas. Thank you for helping small resellers like us.
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This web store cannot be trusted.

My first order with Chinabuye.com was more or less ok, it arrived within a month. 3 months later, I placed the 2nd order with them. This one never arrived. The tracking number only shows it was accepted for mailing at some postal office in China, but nothing more. I cannot even be sure the tracking number they gave me was really for my order.

All attempts to contact Chinabuye customer service were complete waste of time. First, they replied with general polite talk asking me to wait a little more, again and again. After two weeks of senseless correspondence they stopped responding. Clearly, their goal was to sit through 45 days allowed for PayPal dispute to be opened. They took my money and did not care much about anything else.

Do not trust Chinabuye.com. Do not trust their faked self-promoting reviews. Do not trust their customer service promises when they reply to you. Open PayPal dispute with them no later than in 30 days. Never order moderately expensive items from them. And better stay away from them at all.

Myself, my sister, and my son all three placed our first orders with this company within a day or so of one another. All of us received those orders in a timely manner, (less than a month after placing the order), and were very happy with our merchandise. Because of this, we all three placed second orders.

Approximately a month after our first orders, we all three separately placed our second orders. 25 days after placing my 2nd order, it was still stuck in "processing" status and Chinabuye could not, or would not provide me with a tracking number despite the fact that they claimed, repeatedly, that it had been shipped. I had to go through PayPal to receive a refund for that order. I am, perhaps foolishly, allowing Chinabuye one more chance to keep me as a customer and placed another order with them on 9/23/2012. We shall see how they handle that order.

My sister has not yet received her second order despite the fact that the shipment supposedly arrived in the USA on 09/04/2012 and my son has not yet received his second order despite the fact that Chinabuye claims it arrived in the USA on 08/28/2012. Please note that the shipments are supposed to be routed through California and we all live in Texas - a distance we could DRIVE in 2 days time. Both my sister and my son have now opened PayPal disputes on their second orders.

To be quite honest, I am not quite sure what to think of this company. A little voice in the back of my head tells me that Chinabuye intentionally"does good" with that first test order in hopes that you will return and order something more expensive so that they can then string you along long enough to make it too late to file a claim with PayPal for unshipped and never received merchandise. I do know that I will never, EVER again recommend them to anyone for anything.

I have done orders for some E-liquid and other e-cig accesories... handling and shipping has been smooth, but when virginia and herb liquid arrived it was not correct product! Virginia was pure menthol taste and herb was vanila taste(even the label on the bottle was vanilla)
Have been in touch with coustumer service and they inform me it is correct: virgina is menthol and herb is vanilla...
Conclution is they do have incorrect info on the website about, at least, these products... Beware! I will never ever buy from them again, because I have no idea what they might send me!

Here is the deal. The site is great on prices and their products are pretty nice as well. The disadvantage to buying from them is their level of service. So, as long as you order something, get it, and everything is as you ordered, Great! But I ordered a Touch screen windows smartphone and I needed English but the phone I got was in Russian. So after a couple of weeks trying to get them to send me the software to fix it, I had to pay for shipping to send it back to them. It took four weeks for them to get it, and another two weeks for them to "test" it. I purchased the phone on Dec 4th as a Christmas present. It is not Feb 21st and I still do not have this "Christmas Present". They hardly speak English so do not try to call them, they will just hang up on you because they can't understand what your saying. You have to email them, and since Dec 21 I have sent them 91 emails back and forth on the situation, which still isn't fixed. They have the WORST customer service I have ever seen in my life. LITERALLY! So if you do order something from them. Read every detail. Make sure it is the correct language and read all specifications to ensure you do not have to return or exchange your product and you should be fine!