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Chic Me generally garners positive feedback for its appealing clothing quality and variety, with many customers expressing satisfaction with the fit and style of the products. However, significant concerns arise regarding customer service, particularly related to delays in shipping, difficulties with the return process, and inadequate support when issues occur. Many customers report frustration over refund policies and communication challenges, which detract from their overall experience. While some appreciate the affordability and occasional promotions, the inconsistencies in service and order fulfillment suggest a need for improvement in customer relations and operational efficiency.
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The delivery was good and quick the dress was of poor quality
They will sell you a product that does not match the description and then will not give you a full refund, or if they offer one you have to pay for postage. Do not trust this company. Buy your things elsewhere - you will seriously regret it!
Shipping was quick. Items wrapped securely. I'm definitely shopping here again
It was great love it would order from here again it came on time
The clothes they have are nice, its just disappointing when you get an item that you have been waiting weeks for and you order it in a size bigger and it still doesn't fit. Their customer service is great though. Overall I will order from them again
Generally not good left disappointed would have just liked a exchange option
Ordering was easy, but I had to repeatedly track item. It was delivered well after date of event I purchased it for.
My first experience was awesome. I usually don't get my size, but I was very happy and excited
Easy to navigate, only thing is I would have liked to know if the dress was made of cotton or polyester. Took a chance, if it's polyester, it will be donated.
For some reason when you go to do something it clears out your shopping cart, but then stores every cart in your orders pending payment. Very disturbing
You should take into account that older people like myself buy from chic me, the long dresses are to long for a lot of women, I like my clothes long but the amount I have to take of the length would make another garment.
Products are cheap garbage and completely the wrong size, nothing fit and it's impossible to get a refund
I bought 2 dresses, the same style, supposed to be the same size - one was too big and the other too small
Answer: Hey Melissa, :( , as we are in different countries, it need take time to ship the items, we're trying our best to improve the shipping methods, but it still need take 7-15 days to send to worldwide
Answer: Hey Rash, I checked you made an order on May. 8 but already asked for refund before we send it to you. :(
Answer: Return policy is a joke, they don't honor it. They'll offer discounts and partial refunds until the return window runs out. If the window runs out just do a charge back. Most credit card companies will side with you due to them not honoring their own return policy.
Answer: I agree. Order one size they send the wrong size, and when you call them out on it, they lie and say the size they sent is correct it's just too big, as though I don't know my size! Especially when the other items same size do fit!
Answer: May we know what is wrong? If you have any problem, you can email to [email protected], our staff will solve it for you
Answer: Hey Christelle, of course we are real, there is a lookbook on our website www.chicme.com and our App Chic Me, customers always like to share what they got there with others, You can have a look
Answer: Because they are a scam. I am in the same boat. Don't give up, dispute it if you can. Don't let those thieves keep your money. And you will probably never get your package. If you do, wear a gas mask while unwrapping because it'll smell as bad as it looks (nothing like the ads!)
Answer: This is our phone number:+12132603334 If you have anything you can call us or you cam email to us, this is our email address:[email protected]
Answer: Hey Kimberly, please send email to [email protected] about your order information, customer service will help you check it

