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Chic Me generally garners positive feedback for its appealing clothing quality and variety, with many customers expressing satisfaction with the fit and style of the products. However, significant concerns arise regarding customer service, particularly related to delays in shipping, difficulties with the return process, and inadequate support when issues occur. Many customers report frustration over refund policies and communication challenges, which detract from their overall experience. While some appreciate the affordability and occasional promotions, the inconsistencies in service and order fulfillment suggest a need for improvement in customer relations and operational efficiency.
This summary is generated by AI, based on text from customer reviews
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I am not satisfied of the products. The product is with poor quality and it is totally different with the photo.
The order process was easy, received the exact items I ordered and shipping was way faster than I thought it would be… took maybe about a week or less
The sizes were way off and the quality was comical.
I did not feel the sweater was true to size and it was very short which I also didn't expect!
All items except 1 product was a 100% per advertised
Dress bust area was too small, tried to exchange but customer service keep pressing for me to keep it, although it was too small!
Ordering by was simple, however they took a long turn me to deliver. The material is thin and to short in length
Slow shipping, not many updates on tracking, items were way below expectations and follow-up from website a month behind.
Customer service was quick and shipping reasonable. Some items wasn't what expected but overall not bad
Good service i got it was exactly what i wanted i would shop with you guys again and tell all my friend
Delivery on time, that's ok. Dress way to big even the small size, the print not as sparkly as on the ad. Disapointing. Want to return it and be refunded. Didn't find anyone who wanted it.
Muy bueno el producto, llego en tiempo y forma, excelente la calidad del vestido
Takes longer to receive than I expected Will not order from them again
Fast delivery. Easy to navigate through the ordering process
Thought material of top would not be as sheer
In the add it looks like a thicker material
Fit very well. Love the colors and length of the dress.
Zeer mooi en goeie kwaliteit
Ik bestel al een jaar en ben altijd tevreden geweest
Een aanrader
It was not but but second order took more that two weeks and I had function. So my order came late
I ordered 2 items for the first time. 1 Item perfect 2nd item not so much. I may give it another go.
Answer: Hey Melissa, :( , as we are in different countries, it need take time to ship the items, we're trying our best to improve the shipping methods, but it still need take 7-15 days to send to worldwide
Answer: Hey Rash, I checked you made an order on May. 8 but already asked for refund before we send it to you. :(
Answer: Return policy is a joke, they don't honor it. They'll offer discounts and partial refunds until the return window runs out. If the window runs out just do a charge back. Most credit card companies will side with you due to them not honoring their own return policy.
Answer: I agree. Order one size they send the wrong size, and when you call them out on it, they lie and say the size they sent is correct it's just too big, as though I don't know my size! Especially when the other items same size do fit!
Answer: May we know what is wrong? If you have any problem, you can email to [email protected], our staff will solve it for you
Answer: Hey Christelle, of course we are real, there is a lookbook on our website www.chicme.com and our App Chic Me, customers always like to share what they got there with others, You can have a look
Answer: Because they are a scam. I am in the same boat. Don't give up, dispute it if you can. Don't let those thieves keep your money. And you will probably never get your package. If you do, wear a gas mask while unwrapping because it'll smell as bad as it looks (nothing like the ads!)
Answer: This is our phone number:+12132603334 If you have anything you can call us or you cam email to us, this is our email address:[email protected]
Answer: Hey Kimberly, please send email to [email protected] about your order information, customer service will help you check it

